Best Genesys AppFoundry Marketplace Software

Products Buyer's Guide
9.2
DaVinci
★★★★★

DaVinci

DaVinci is a global leader in contact center and CRM integration with a vision for improving the customer experience through increased agent efficiency and personalization capabilities.

An SAP HANA to Avaya CM integration that really works - Mark U.

Ease of use
Support
Ease of Setup

Languages supported: English

8.0
Workday
★★★★★

Workday

The Workday Connector synchronizes information between Workday fields and user profiles using the Workday Web Services (WWS) API.

WorkDay Keeps all of my info up to date for myself and my company! - Tara F.

Ease of use
7.3
Support
8.0
Ease of Setup
7.2
9.0
Aivo
★★★★★

Aivo

Aivo is a company that develops artificial intelligence solutions with the aim of transforming the way companies and customers interact.

Excelente servicio - Ana R.

Ease of use
8.7
Support
9.0
Ease of Setup
7.7

Languages supported: German, English, French, Italian, Dutch, Norwegian, Portuguese, Romanian, Spanish, Swedish

8.6
Skype for Business
★★★★★

Skype for Business

Genesys Cloud teamed up with Skype for Business to let Genesys Cloud users chat directly with Office 365 Skype for Business users in their organization within the Genesys Cloud interface. Genesys Cloud users can search for Skype for Business contacts, see their Skype presence, and initiate chat conversations with Skype users before, during, or after an interaction.

Skype for Business - Gather at virtual reality at anytime anywhere - Tushar C.

Ease of use
8.6
Support
8.6
Ease of Setup
8.0
9.2
Observe.AI
★★★★★

Observe.AI

Observe.AI uses a unique SpeechNLP approach to perform a deep analysis of the combined audio and text stream to detect patterns in tone of the speaker to derive rich call signals. Observe.AI models uncover new insights with no supervision. You can discover what your customers are talking about and how key drivers are trending in a matter of weeks. Observe.AI is an agent-first solution. Real-time call analysis is pushed to a live feed and ...

Why I like Observe Ai - Gwendolyn H.

Ease of use
9.2
Support
9.1
Ease of Setup
0.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.8
livepro Knowledge Management
★★★★★

livepro Knowledge Management

livepro is passionate about improving customer service through effective knowledge management

Knowledge & Vision - Samuel T.

Ease of use
9.6
Support
9.8
Ease of Setup
9.6

Languages supported: English, Indonesian, Japanese, Chinese (Simplified)

9.2
Sentiment
★★★★★

Sentiment

Sentiment's penetrating monitoring gives you a real commercial advantage in the vital activities that we call our ‘three pillars' – customer insight, lead generation and customer service.

Running Sentiment Analysis on Product Reviews - Zameer M.

Ease of use
8.7
Support
9.5
Ease of Setup
8.0
9.0
nGAGEMENT
★★★★★

nGAGEMENT

nGUVU offers an employee engagement platform for contact centers. Using game mechanics, recognition and social media concepts, nGAGEMENT influences agents' behaviors by leveraging people's natural desire for competition, collaboration, achievement, status and recognition in order to build intrinsic motivation and improve employee engagement. nGAGEMENT is an immersive experience that empowers agents to self-manage and makes it fun for them to ...

nGAGEMENT - Administrator in Consumer Services

Ease of use
9.7
Support
10.0
Ease of Setup
0.0

Languages supported: English, French

8.8
HireIQ
★★★★★

HireIQ

Multimedia, SaaS-based virtual interviewing and candidate evaluation software application

A very hands-on tool that will ease your life as a recruiter - Ines Carolina R.

Ease of use
Support
Ease of Setup
10.0
ProcedureFlow
★★★★★

ProcedureFlow

ProcedureFlow is a cloud-based knowledge management software that helps employees become experts it is a visual map that easily guides employees through complex information.

Exactly what I've been looking for - Shay P.

Ease of use
10.0
Support
9.8
Ease of Setup
9.7

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.6
Shelf
★★★★★

Shelf

Shelf is a content sharing platform designed to help distributed teams organize, declutter, and instantly find their most important resources in one place.

Extremely good, organized, easy to use. - Ema K.

Ease of use
9.7
Support
9.5
Ease of Setup
9.3

Languages supported: Arabic, Bulgarian, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hungarian, Indonesian, Icelandic, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.2
MindTouch
★★★★★

MindTouch

MindTouch is dedicated to product help software. MindTouch offers an online help system that includes a knowledge base.

A Feature-Rich Solution with Great Support - Chris A.

Ease of use
8.1
Support
8.1
Ease of Setup
0.0

Languages supported: Danish, German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Portuguese, Spanish, Swedish, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.2
CX Index™
★★★★★

CX Index™

CX Index is a hosted feedback management platform that makes it easy to capture and distribute feedback with access to relevant information on live, interactive and intuitive dashboards.

Make better decisions - Simon W.

Ease of use
Support
Ease of Setup
7.4
Spotlight
★★★★★

Spotlight

Spotlight on SQL Server Enterprise is designed to deliver simplicity without compromise, unmatched monitoring, diagnosis and SQL Server optimization.

Spotlight for Oracle Bd - Vanessa T.

Ease of use
Support
Ease of Setup
8.6
Google Cloud Dialogflow
★★★★★

Google Cloud Dialogflow

Google Cloud Dialogflow is an end-to-end development suite for building conversational interfaces for websites, mobile applications, popular messaging platforms, and IoT devices.

The Most Swanky & Easy to Use Chatbot Framework - Sunil K.

Ease of use
8.3
Support
8.7
Ease of Setup
0.0
9.6
Active Directory
★★★★★

Active Directory

The Active Directory Connector synchronizes information about users between PureCloud and one or more Active Directory server domains. The connector can synchronize multiple user attributes with directional control over each field. An LDAP filter includes and excludes Active Directory users as needed.

Active Directory managing IDs through SSO on multiple system applications - Glenn B.

Ease of use
Support
Ease of Setup
8.6
Qualtrics Customer Experience
★★★★★

Qualtrics Customer Experience

With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform.

Obsessed with Qualtrics, have already recommended to teams on other organisations - User in Research

Ease of use
8.3
Support
8.6
Ease of Setup
8.0

Languages supported: German, English, French, Italian, Japanese, Portuguese, Spanish, Chinese (Simplified)

9.8
Brightmetrics
★★★★★

Brightmetrics

Brightmetrics is the only analytics service available for the PureCloud platform that allows you to navigate from the intrigue of high-level trends down to the details within discrete interactions.

Top notch product Top notch Service - terry o.

Ease of use
9.8
Support
9.7
Ease of Setup
9.0
8.6
Amazon Lex
★★★★★

Amazon Lex

Amazon Lex is a service for building conversational interfaces into any application using voice and text.

Implement a bot with the power of alexa - Ravi D.

Ease of use
8.4
Support
8.5
Ease of Setup
8.8
8.4
Genesys PureConnect
★★★★★

Genesys PureConnect

Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

Great system, extremely customisable to your needs - Jonathan C.

Ease of use
8.5
Support
8.1
Ease of Setup
0.0

Languages supported: Danish, German, English, French, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Serbian, Swedish, Turkish, Chinese (Simplified)

8.8
WebRTC
★★★★★

WebRTC

WebRTC is an open framework for the web that enables Real Time Communications in the browser. It includes the fundamental building blocks for high-quality communications on the web, such as network, audio and video components used in voice and video chat applications.

It has been being a great help to us to channel our virtual meetings - Emiro N.

Ease of use
7.4
Support
9.4
Ease of Setup
6.4
8.4
Zendesk Support Suite
★★★★★

Zendesk Support Suite

Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

My review about experiences using zendesk support suite at my company betabrand - Frank C.

Ease of use
8.6
Support
8.3
Ease of Setup
8.3

Languages supported: Arabic, Catalan, Czech, Danish, German, Greek, English, Estonian, Persian, Finnish, French, Irish, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Georgian, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

9.6
Lightico
★★★★★

Lightico

Lightico is a collaboration solution designed to help sell smarter and offer truly exceptional customer service.

Lightico makes the day at work fly by with it's easy acessability and proffesional lay out. - jamie r.

Ease of use
9.4
Support
9.6
Ease of Setup
9.3

Languages supported: Arabic, German, English, French, Hebrew, Italian, Portuguese, Russian, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

6.0
Zendesk Integration
★★★★★

Zendesk Integration

PureCloud for Zendesk is an out-of-the-boxintegration that partners the comprehensivePureCloudВ® contact center solution with theZendesk service platform. The result is asimple and powerful way to deliver exceptionalcustomer experiences.

User Friendly and Great Tools - User in Retail

Ease of use
Support
Ease of Setup
10.0
SmartAction
★★★★★

SmartAction

SmartAction is transforming customer self-service with artificial intelligence. We work with businesses to create an environment where intelligent virtual agents are handling complex customer requests in every medium – voice, SMS text, chat, and social media. With state-of-the-art technology and industry-leading expertise, our goal is to fundamentally improve the way customers communicate with the brands they love.

Virtual Assistant for Voice Channel was easy to customize and deploy! - Aarde C.

Ease of use
Support
Ease of Setup
8.8
Amazon Polly
★★★★★

Amazon Polly

Amazon Polly is a service that turns text into lifelike speech, allowing you to create applications that talk, and build entirely new categories of speech-enabled products.

Excellent real-time voice generation - Dana H.

Ease of use
9.0
Support
8.8
Ease of Setup
0.0
9.0
Tenfold
★★★★★

Tenfold

Tenfold digs deep into all your business history and aggregates all data, including sales, service, and marketing, into a unified view that users can access in real time. All contact points and interactions with your customers are captured, such as business call, email, text, and chat and you don't have to put in the manual labor.

Keeping track of your Daily Telephone Volume and analytics - Catherine S.

Ease of use
9.3
Support
8.9
Ease of Setup
8.9

Languages supported: German, English, French, Italian, Dutch, Spanish, Swedish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.2
Google Cloud Text-to-Speech
★★★★★

Google Cloud Text-to-Speech

Google Cloud Text-to-Speech enables developers to synthesize natural-sounding speech with 30 voices, available in multiple languages and variants. It applies DeepMind's groundbreaking research in WaveNet and Google's powerful neural networks to deliver high fidelity audio.

Great for customers hard to reach - Internal Consultant in Banking

Ease of use
8.5
Support
7.9
Ease of Setup
8.8
8.6
Voxbone, now part of Bandwidth
★★★★★

Voxbone, now part of Bandwidth

Carrier-grade CaaS (Communications as a Service) platform and API, for on-demand voice and SMS in 60+ countries so there's no more need for PSTN lines.

Disaster - Executive Sponsor in Professional Training & Coaching

Ease of use
8.8
Support
8.6
Ease of Setup
8.9

Languages supported: English

9.0
Appian
★★★★★

Appian

Appian provides a leading low-code software development platform that enables organizations to rapidly develop powerful and unique applications. The applications created on Appian's platform help companies drive digital transformation and competitive differentiation. For more information, visit www.appian.com.

LOW-CODE PROG, THE BEST WAY TO DIGITALIZE YOUR LIFE - Pablo d.

Ease of use
8.4
Support
9.2
Ease of Setup
8.0

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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