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Best Service Desk Software

Products Buyer's Guide
8.6
Spiceworks Help Desk
★★★★★

Spiceworks Help Desk

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!

Help Desk for school use - Nebojsa P.

Ease of use
8.7
Support
8.5
Ease of Setup
8.8
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9.2
TeamDynamix
★★★★★

TeamDynamix

The TDX Platform delivers integrated, cloud-based work management that brings Service Management and Project Portfolio Management together for improved efficiency and effectiveness. Serving stakeholders throughout the organization is easier than ever with a comprehensive service portal that includes a customizable service catalog & knowledge base.

It gives the combined organizations and bunch organization programs. - Joshua F.

Ease of use
8.4
Support
9.4
Ease of Setup
8.8
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9.0
GLPI
★★★★★

GLPI

GLPI is an incredible Free and Open-Source ITSM software tool that helps you plan and manage IT changes in an easy way, solve problems efficiently when they emerge and allow you to gain legit control over your company's IT budget, and expenses.

A totally customizable tool for IT management,statistics and knowledge database. - Nikhil P.

Ease of use
8.3
Support
9.2
Ease of Setup
7.2
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9.0
Alloy Navigator
★★★★★

Alloy Navigator

Alloy Software is a leading provider of service management, asset management, and network inventory software solutions that help organizations of all sizes automate IT operations.

Great product - Yuritzin A.

Ease of use
8.4
Support
9.0
Ease of Setup
8.2

Languages supported: German, English, French, Italian, Portuguese, Russian, Spanish, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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7.2
BMC Helix Remedyforce
★★★★★

BMC Helix Remedyforce

BMC Helix Remedyforce is comprehensive IT service management that easily scales and adapts to the needs of mid-size companies. Built on Salesforce cloud, it allows you to seamlessly combine IT operations management (ITOM) and cognitive capabilities to ensure the business is efficient, compliant, and secure.

Good and essential tool for ticketing purpose - User in Information Technology and Services

Ease of use
7.0
Support
7.3
Ease of Setup
6.7
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7.2
BMC Helix ITSM
★★★★★

BMC Helix ITSM

BMC Helix ITSM combines the latest in digital and cognitive automation technologies to transform best-practice ITSM principles, provide superior service management across multi-cloud environments that is intelligent and predictive

Finest tool in the market for IT-Service management - YuvaTheja E.

Ease of use
7.2
Support
6.9
Ease of Setup
7.4

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

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8.6
GoToAssist
★★★★★

GoToAssist

GoToAssist is now RescueAssist. RescueAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost. Key new features include lightning-fast connection time, right fit support including chat, remote view, and file transfer, in-channel support (integrations with apps like Slack), and mobile device support + camera share.

Powerful and Easy Remote Support - Kim S.

Ease of use
8.9
Support
8.3
Ease of Setup
0.0

Languages supported: German, English, French, Italian, Portuguese, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

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8.8
TOPdesk
★★★★★

TOPdesk

TOPdesk makes ITIL-based service management software for IT, Facilities Management, and eHRM help desks.

Accesible and easy to manage - Marloes v.

Ease of use
8.3
Support
8.9
Ease of Setup
0.0

Languages supported: Danish, German, English, French, Hungarian, Italian, Dutch, Norwegian, Polish, Portuguese, Spanish, Swedish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.2
Web+Center
★★★★★

Web+Center

Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud. With access to 100% of the source code, free and affordable licensing, organizations can create the best customized help desk and ticketing solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management.

New functions - Sandra M.

Ease of use
8.5
Support
9.4
Ease of Setup
8.8

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.4
C2 ATOM
★★★★★

C2 ATOM

C2 ATOM software solution is a web-based IT service management software solution, built around effective and easy to use service catalogs.

Is very flexible and fully customizable - Ralph B.

Ease of use
8.5
Support
8.1
Ease of Setup
9.3

Languages supported: English, French

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.0
Matrix42 Service Management
★★★★★

Matrix42 Service Management

Provides an intuitive app store for users and ITIL-certified service processes for IT departments.

A tool to test and stay with it excellent technical support management. - Phillip B.

Ease of use
Support
Ease of Setup
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9.0
Micro Focus ZENworks Service Desk
★★★★★

Micro Focus ZENworks Service Desk

Micro Focus Service Desk is a complete service management solution that allows to easily monitor and solve services issues so that there is minimal disruption to the organization.

great resource for IT - User in Higher Education

Ease of use
Support
Ease of Setup
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8.6
Next IT
★★★★★

Next IT

Web Customer Service that Rivals Live HelpNext IT Intelligent Virtual Assitants capture the knowledge, professionalism, and success of an organization's best representatives. They are proven to boost customer satisfaction - across industries - increasing customer loyalty and opening the door to new revenue.

Great product and great team - Consultant in Information Technology and Services

Ease of use
Support
Ease of Setup
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8.0
SMART Service Desk
★★★★★

SMART Service Desk

IT Service Desk and Help Desk Software.

IT Service Management As it Should be! - Karim E.

Ease of use
Support
Ease of Setup

Languages supported: Arabic, English, French, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.0
Agiloft Service Desk Suite
★★★★★

Agiloft Service Desk Suite

Bring agility and control to your IT service operations and deliver exceptional service to customers across the enterprise with Agiloft's Flexible ITIL Service Desk solution.

The best system for keeping track of the details. - Matt G.

Ease of use
7.5
Support
9.4
Ease of Setup
0.0
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7.8
Ivanti Service Manager
★★★★★

Ivanti Service Manager

Comprehensive set of service and lifecycle products designed to improve service levels and productivity, deliver standardization and align IT.

IT Service Management software - Saudamini J.

Ease of use
7.5
Support
7.6
Ease of Setup
6.3
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9.4
Eden Workplace
★★★★★

Eden Workplace

Eden Workplace provides modern office management software for the hybrid office. SaaS product offerings include Visitor Management, Team Safety, Desk Booking, Room Scheduling, and Modern Ticketing.

The best workplace management tool! - Kitana A.

Ease of use
9.7
Support
8.9
Ease of Setup
0.0

Languages supported: English

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8.4
ManageEngine ServiceDesk Plus
★★★★★

ManageEngine ServiceDesk Plus

Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.

Effective and organized ticketing system - Kelsie D.

Ease of use
8.5
Support
8.2
Ease of Setup
7.8

Languages supported: Arabic, Danish, German, English, French, Hebrew, Italian, Japanese, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Serbian, Swedish, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.4
iSupport Software
★★★★★

iSupport Software

From end users to support representatives to managers, iSupport meets your needs.

isupport software review - Christine M.

Ease of use
8.2
Support
8.3
Ease of Setup
0.0

Languages supported: English

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8.2
Cherwell ITSM
★★★★★

Cherwell ITSM

Cherwell's flexible ITSM solution is designed to make work flow, empower your organization to implement automated processes across your organization, and deliver digital transformation - faster.

Cherwell allows you to manage ticketing, but it's not what I expected. - Luis R.

Ease of use
7.6
Support
7.9
Ease of Setup
0.0

Languages supported: German, English, French, Portuguese, Spanish

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9.0
Halo Service Desk
★★★★★

Halo Service Desk

Halo Service Desk is a service desk software solution, designed to be used by anyone, with out-of-the-box functionality such as Incident Management, SLAs, change and project management and real-time project dashboards.

Fantastic; Simple and Effective - Matt A.

Ease of use
9.4
Support
8.8
Ease of Setup
8.4

Languages supported: German, English, French, Italian, Dutch, Polish, Spanish, Swedish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

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8.8
Halp
★★★★★

Halp

Halp is a conversational ticketing solution for IT teams to assign, prioritize, and answer requests from Slack in a message-based interface.

Halp has been a game changer for our support teams - Darin K.

Ease of use
9.3
Support
8.4
Ease of Setup
0.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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7.4
Autotask PSA
★★★★★

Autotask PSA

Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements

A Comprehensive Business Tool! - Ruby M.

Ease of use
7.2
Support
7.3
Ease of Setup
7.3

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

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9.4
Symphony SummitAI – IT Service Management
★★★★★

Symphony SummitAI – IT Service Management

Symphony SummitAI is an enterprise class IT operations management platform designed to provide integrated, intelligent and innovative solutions across service, asset, availability and project management.

Best CRM tool for managing on premise infra - Vinoth K.

Ease of use
9.7
Support
9.1
Ease of Setup
0.0

Languages supported: English

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7.4
Vorex
★★★★★

Vorex

Vorex Time & Expense is a leader in Cloud-based solutions. Easy to use and feature-rich. Access it from anywhere using a PC, laptop, ipad, or smartphone. Track billable/non-billable, control hours & spending limits, design your workflow, get notifications, and much more. Whether you want basic Time/Expense Tracking, extensive reporting & analysis, budgeting, or payroll data collection- Vorex is the solution for your company.

Vorex is really helpful - Chantel J.

Ease of use
7.4
Support
7.1
Ease of Setup
0.0

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.2
LogMeIn Rescue
★★★★★

LogMeIn Rescue

By the time you receive a request for tech support, that employee or customer has already begun watching the clock. Solve their issue and return their sanity quickly with the most innovative remote support solution in the industry.

LogMeIn Rescue makes it easy for me to support customers of all types - Roberto G.

Ease of use
9.2
Support
9.1
Ease of Setup
9.5

Languages supported: German, English, French, Italian, Dutch, Portuguese, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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