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Remedyforce is an IT service management solution built on the Salesforce.com platform that combines best-practice aligned process automation with a simple, easy-to-use experience for maximum IT productivity and innovation. Remedyforce is designed to remove complexity and help you quickly realize value.
Customer Reviews
User in Information Technology and Services
Advanced user of BMC Helix RemedyforceThis tool provides breadth of service and provides the best features required for carrying out activities on a ticketing tool. Able to assign multiple tickets at a time. Able to calculate SLA. Includes all ITIL practices and the tickets can be linked to one another. Able to track the progress of each and every ticket. Can be integrated with other softwares as well. Able to configure auto ticket generation
Only that it takes too long to create tickets because there are too many fields to be filled up. Majorly supports complex organisations. Otherwise nothing much to dislike about this tool.
Best ticketing tool which solves business purpose. This tool supports complex organisations as well
Able to work on a proper process workflow.
Can easily calculate ticket SLA for all tickets.
Solves all requirements essential for business purpose
