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iSupport Service Desk helps you to automate incident, problem, change management, reporting, knowledge, asset, end user self help, approval processes, customer surveys and advanced email processing. We leverage your current investments in Microsoft technologies such as Active Directory, SQL, WMI and more. Available for both on premises and hosted.
Customer Reviews
Christine M.
Advanced user of iSupport SoftwareOverall its an awesome product that delivers a tried and tested ticketing system.
is that some of the configuration settings can be difficult to locate. Other than that, I have only feature requests for future versions.
If you are supporting external customers with SLAs then this product is great. If you are supporting internal customers then this product can be difficult to wrap your head around but it can work and work well.
You can Log a ticket in less than 2 minutes and integrates with e-mail so you get your e-mail notification to start working on the ticket or as a user with updates on what has being done.
