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Best Service Desk Software

Products Buyer's Guide
8.0
Kaseya VSA
★★★★★

Kaseya VSA

Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions.

Great RMM Tool, Lacking in Mac Features - David H.

Ease of use
7.4
Support
7.8
Ease of Setup
6.9

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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7.2
Symantec ServiceDesk
★★★★★

Symantec ServiceDesk

Symantec ServiceDesk is an automated incident response and problem resolution solution for quick, effective remediation of end user incidents, systemic problems and essential managed changes. ServiceDesk offers rapid install and configuration through a wizard-driven user interface and integrates directly with IT Management Suite to reduce service interruptions, accelerate service restorations, correct systemic issues and reduce downtime saving ...

Automated Incident response and problem resolution solutions - Teresa D.

Ease of use
7.2
Support
7.0
Ease of Setup
8.3

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.6
atSpoke
★★★★★

atSpoke

atSpoke uses artificial intelligence to automate help requests like sending a support ticket to IT or asking HR about company holidays.

Spoke helped create our internal ticketing/help system for our Employees - Danielle D.

Ease of use
9.0
Support
8.6
Ease of Setup
8.4

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

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9.2
InvGate Service Desk
★★★★★

InvGate Service Desk

Software package consolidating all interactions between your IT department and your users, giving you full control over your Help Desk from a single administrative interface

Easy way to get Helpdesk Requests to our Techs - User in Primary/Secondary Education

Ease of use
9.1
Support
9.3
Ease of Setup
8.7

Languages supported: English, French, Portuguese, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

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8.0
Micro Focus Service Request Center (SRC)
★★★★★

Micro Focus Service Request Center (SRC)

Micro Focus Service Request Center (formerly SerenaВ® Request Center) serves as the single point of contact between users and your IT organization. It serves as the "front office" for IT organizations, promoting user self-services and cutting IT costs—which greatly improves IT satisfaction and end user productivity.

very easy to use and open tickets - Mark B.

Ease of use
Support
Ease of Setup
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7.0
SerioPlus
★★★★★

SerioPlus

SerioPlus ITSM is a hosted, software-as-a-service ITIL-based IT service management system, Pink Verified, offering IT Service Delivery staff all the tools they need to deliver professional, cost-effective IT service.

Perfect to forget the fisicio disk. - Luis K.

Ease of use
Support
Ease of Setup
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6.0
Wolken Service Desk
★★★★★

Wolken Service Desk

Wolken Service Desk is based on a SaaS model and designed to resolve any service desk problems.

Gets the job done - Cristian B.

Ease of use
Support
Ease of Setup

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

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10.0
Deepser
★★★★★

Deepser

Deepser is a modern ITSM software with an interactive web interface. It allows you to manage all services in a single platform and organize support requests, improving customer satisfaction and optimizing the use of company resources. Deepser is modular and scalable: Ticketing, CMDB, ITAM, CRM etc. It allows a rapid implementation and various integrations. Available Cloud and On Premise. All features are included in the low cost of the license: ...

All I need in a single platform - Anna R.

Ease of use
Support
Ease of Setup

Languages supported: Danish, German, English, French, Italian, Dutch, Portuguese, Spanish, Swedish

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10.0
SUMMIT Availability Management Software
★★★★★

SUMMIT Availability Management Software

SUMMIT Availability Management is an ITIL 2011 certified module that is designed to proactively collect and monitor availability and performance data across your entire enterprise using agent-based or agent less technology.

Best for all IT management solutions. - Paul D.

Ease of use
Support
Ease of Setup

Languages supported: English

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10.0
ProactivaNET Service Desk
★★★★★

ProactivaNET Service Desk

ProactivaNET Service Desk is an ITSM Software with total management solution for assets and services for IT. Inventory, Service Desk and CMDB that suites for the optimization of any IT service support.

Excelente Producto y Exxcepcional DesempeГ±o - Consultant in Telecommunications

Ease of use
Support
Ease of Setup
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10.0
SupportPortal
★★★★★

SupportPortal

SuportPortal is comprehensive package for implementing multi-tiered service and suitable for internal and external customers. It automates your service desk procedures, including notifications and responses to service issues improves overall efficiency and reduces management overhead. Using Self-Service features, end users can submit new requests or check the status of their open requests, from their email client or from web-browser.

Supportpal, the best help desk self hosted - User in Internet

Ease of use
Support
Ease of Setup
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10.0
ITSM 365
★★★★★

ITSM 365

100% customizable Service Desk for any business small or large

ITSM Review - User in Public Relations and Communications

Ease of use
Support
Ease of Setup
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10.0
ITAnyWhere Cloud
★★★★★

ITAnyWhere Cloud

Private cloud service, easy to adapt and totally customizable. All your apps and data are accessible to you from any PC or mobile device, online or offline by using a secure connection. It saves money and also removes technical complexities.

Great product and service - User in Information Technology and Services

Ease of use
Support
Ease of Setup
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10.0
BackHQ
★★★★★

BackHQ

Back Technologies is a software company from Berlin building Back, the employee request platform that will let you focus on what matters again. Not your average help desk.

The ease of use is simply brilliant! - Janis Z.

Ease of use
Support
Ease of Setup

Languages supported: English

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0.0
HappyFox Assist AI
★★★★★

HappyFox Assist AI

HappyFox Assist AI is an AI-powered self-service and Conversational Ticketing solution for Slack and Microsoft Teams. By encouraging a self-service culture in your organization with Assist AI, you can reduce ticket volume, increase agent productivity, and improve employee engagement.Assist AI learns from your internal knowledge base and can respond to messages on Slack or Teams automatically with solutions. Users can give feedback on the quality ...

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Ease of use
Support
Ease of Setup

Languages supported: English

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0.0
4me
★★★★★

4me

4me is a premium service management application for large multinational organizations and their external service providers. 4me gives service providers the information they need to continuously optimize the allocation of resources to the areas where they deliver the most value to the business.

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Ease of use
Support
Ease of Setup

Languages supported: Arabic, Czech, Danish, German, Greek, English, Estonian, Persian, Finnish, Irish, Hungarian, Indonesian, Italian, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish, Swedish, Turkish, Ukrainian, Chinese (Simplified)

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0.0
InfraonDesk
★★★★★

InfraonDesk

A comprehensive ITILv3 based IT Service Management tool that enables your organization to shift from a manual & mundane IT Service Management process to a business-driven and department-focused cross-functional enterprise-grade IT service management system. With automated workflow management, extensive API support, integrated IT management features along with a Self-Service Portal, the tool acts as a one-stop shop for complete IT Service ...

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Ease of use
Support
Ease of Setup

Languages supported: Arabic, English

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