Halp is a conversational ticketing solution for modern IT and Ops teams to assign, prioritize, manage and report on requests from Slack. It’s used every day by internal operations teams at Adobe, Home Depot, GitHub, Slack, ClassPass, and many more.
Opening up a ticket is as simple as adding a рџЋ«emoji (aka :ticket:) to a comment or direct message. The Halp ticket then threads each conversation and empowers your agents to edit fields, add private notes, and resolve the issue without ever leaving Slack’s interface.
Halp’s web view allows teams to manage tickets, build custom forms, automate redundant requests, and track your team’s overall performance. Companies using Halp get faster response times, more productive teams, and happier employees.
Halp functions as a robust ticketing system or can be integrated directly with Zendesk, Jira, ServiceNow, and other legacy ticketing systems.
Along with internal operations, many of our customers are also using Halp to provide white-glove customer service through shared Slack Channels. Halp makes your team more productive by dramatically reducing ticket resolution time without adding awkward barriers between your agents and their colleagues.
