Best Live Chat Software

Products Buyer's Guide
9.4
Glia
★★★★★

Glia

Glia enables companies to identify their highest-value website visitors, observe their browsing sessions, and engage them through live video, audio, chat, and CoBrowsing.

Great experience, always works - Administrator in Financial Services

Ease of use
10.0
Support
10.0
Ease of Setup
0.0

Languages supported: English

9.4
NABD System
★★★★★

NABD System

Obtain a cloud customer service system with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows small and medium companies to efficiently support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email, social media, chat, mobile apps). NABD system offers a FULLY functional FREE plan suited for most ...

A Great Helping Desk Tool - Alcot B.

Ease of use
9.7
Support
9.0
Ease of Setup
0.0
7.0
Jumplead
★★★★★

Jumplead

Jumplead is an inbound and marketing automation service designed to help turn visitors into customers.

inbound marketing strategy and campaigns - Berona B.

Ease of use
Support
Ease of Setup

Languages supported: German, English, French, Portuguese, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.8
Crisp
★★★★★

Crisp

Increase Your Conversion and Customer Satisfaction.

Amazing Intercom replacement - but not GDPR compliant unfortunately - Boris P.

Ease of use
9.2
Support
8.5
Ease of Setup
0.0

Languages supported: German, English, French, Japanese, Dutch, Portuguese, Spanish, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.6
Jitbit Helpdesk
★★★★★

Jitbit Helpdesk

Super friendly helpdesk ticketing system, offered both as a cloud-based solutin and on-premise version

Simple yet Powerful Helpdesk software - Curtis N.

Ease of use
9.0
Support
8.3
Ease of Setup
0.0

Languages supported: Arabic, Czech, Danish, German, English, Estonian, Finnish, French, Hebrew, Italian, Latvian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish

8.6
Genesys Cloud
★★★★★

Genesys Cloud

Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

User Friendly and Easy to Train - Jodie E.

Ease of use
8.7
Support
8.6
Ease of Setup
8.6

Languages supported: Danish, German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Spanish, Swedish, Thai, Turkish, Chinese (Simplified), Chinese (Traditional)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.2
Salesforce Essentials
★★★★★

Salesforce Essentials

Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

Great Start for the Up and Coming Small Business. - Rikki R.

Ease of use
7.5
Support
8.2
Ease of Setup
7.4

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.2
Haptik
★★★★★

Haptik

Customer care chat on your website, mobile app and messaging channels, using AI to lighten the load on your live agents via one seamless system.

When Vendors Become Partners - Bruce S.

Ease of use
9.0
Support
9.3
Ease of Setup
8.1

Languages supported: English

8.2
Sirena
★★★★★

Sirena

Sirena simplifies the WhatsApp communication between customers and businesses, helping them to drive growth in the messaging age. It allows every department of the company to have a unique WhatsApp line to centralize communications with the customers and track their interactions with your business.

Good but could be better - Juan Pablo G.

Ease of use
9.0
Support
7.9
Ease of Setup
8.5

Languages supported: English, Portuguese, Spanish

9.2
LiveZilla
★★★★★

LiveZilla

LiveZilla Support Software features Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats & Operator to Operator Chats.

A good support for us and the improvement of communication !! - Carlos C.

Ease of use
9.2
Support
9.1
Ease of Setup
9.4

Languages supported: Arabic, Danish, German, English, French, Hebrew, Italian, Japanese, Dutch, Portuguese, Russian, Spanish, Turkish, Chinese (Simplified)

Platforms: Win, Linux

Price: $$$$$

Business Size: 1

8.0
ServiceNow Customer Service Management
★★★★★

ServiceNow Customer Service Management

Great service isn't just the responsibility of the customer service department. Connect customer service with other departments to identify and resolve issues faster, reduce costs, and increase satisfaction using Customer Service Management.

Makes Service management a breeze - Administrator in Education Management

Ease of use
7.3
Support
8.1
Ease of Setup
0.0
8.4
Salesforce Digital Engagement
★★★★★

Salesforce Digital Engagement

Engage customers at the right time across any digital channel — mobile messaging, web chat, social networks, and more — to provide a seamless service experience.

Embedded Salesforce Functionality for Your Website - Jordan R.

Ease of use
8.4
Support
8.2
Ease of Setup
8.1
8.6
Genesys Engage
★★★★★

Genesys Engage

Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

Genesys Engage is amazing! - Vanessa R.

Ease of use
8.0
Support
8.7
Ease of Setup
8.3
9.6
Froged
★★★★★

Froged

Froged is a Behavioral Messaging platform that allows you to engage meaningfully with customers based on their specific actions.With Froged, you'll be able to serve the unique needs of your customers with customized email campaigns, a beautiful integrated knowledge base, live chat, and automated messages based on your customer behavior

Support & onboard your users - ГЃngel R.

Ease of use
Support
Ease of Setup

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.2
Enghouse Interactive Contact Center
★★★★★

Enghouse Interactive Contact Center

Enghouse Interactive Contact Center delivers interaction management solutions from Arc Solutions, CosmoCom, Datapulse, Syntellect, Telrex, & Trio.

Very Pleased with the Enghouse product and service - Randy R.

Ease of use
Support
Ease of Setup

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.0
Hippo
★★★★★

Hippo

Simple and easy chat platform for sales and support for mobile and web - already used by 1000+ businesses daily

very easy to use - G2 User in Non-Profit Organization Management

Ease of use
Support
Ease of Setup
10.0
Conzia Live Chat & Facebook Messenger
★★★★★

Conzia Live Chat & Facebook Messenger

Conzia is a Berlin-based company working in AI conversational commerce. We are building a Communications Platform as a Service. Our mission is to help customer support teams by providing them with one platform for managing billions of customer conversations.

Highly recommended for shopify users - Shahrukh S.

Ease of use
Support
Ease of Setup

Languages supported: English

8.8
Userlike
★★★★★

Userlike

Userlike is a live chat software that allows your website visitors to connect with your service operators in the moment of greatest need

Very straightforward to get started, and immediate results. - Stephen P.

Ease of use
8.7
Support
8.9
Ease of Setup
8.5

Languages supported: German, English, French, Italian, Dutch, Portuguese, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.6
JivoChat
★★★★★

JivoChat

JivoChat is a free live chat for online businesses to talk to their customers in real time. It offers you to build a 360В° customer support system and to connect message funnels, offer calls, configure and customize freely.

It has the functions integrated in one place to be able to maintain communication with my clients - Antonio M.

Ease of use
9.8
Support
9.4
Ease of Setup
0.0

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.2
Trengo
★★★★★

Trengo

One shared inbox for all customer contact channels

User friendly platform with high capabilities - Allan L.

Ease of use
9.2
Support
9.2
Ease of Setup
9.2

Languages supported: German, English, French, Dutch, Portuguese, Spanish

9.2
Tidio
★★★★★

Tidio

Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.

Chat software for your website - Joe P.

Ease of use
9.2
Support
9.3
Ease of Setup
8.8
10.0
Chekkit
★★★★★

Chekkit

Get more online reviews and build brand trust: Chekkit drives marketing ROI by giving customers a way to share their thoughts with people who are looking for a business like yours.

Chekkit Review from bountymusic.com and ukes.com - Paul W.

Ease of use
9.9
Support
9.9
Ease of Setup
9.7

Languages supported: English, French

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.8
Terminus ABM Platform
★★★★★

Terminus ABM Platform

Terminus is the most complete ABM platform available. Find the right audiences, get relevant messages in front of them across every channel, bring your sales team along for the entire revenue journey, and measure performance on everything – all from one place.

Launched an ABM Program in 60 Days - Torrey D.

Ease of use
8.7
Support
8.8
Ease of Setup
9.1

Languages supported: English

8.4
Helpshift
★★★★★

Helpshift

Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

Great product and helpful support - Madison A.

Ease of use
8.7
Support
8.2
Ease of Setup
0.0

Languages supported: Arabic, Catalan, Czech, Danish, German, English, Persian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.8
AiTrillion
★★★★★

AiTrillion

AiTrillion is an Intelligent Marketing Cloud, built for the e-commerce world. With AiTrillion, companies can orchestrate campaigns across channels like push, email, in-app messaging, and, with auto-optimization towards higher conversions powered by machine learning. Traditionally, marketing clouds are a way too expensive to implement, hard to learn and of-course rule-based. At AiTrillion, we have built an enterprise solution that is easier to ...

Must have app with a stellar support team to back it up. - Je Suis Diva P.

Ease of use
9.5
Support
9.8
Ease of Setup
0.0

Languages supported: English, French, Hindi

8.8
User.com
★★★★★

User.com

User.com is a Real-Time Customer and User Engagement Tool that provides live chat with visitor data tracking, the information gathered can be used to trigger automatic in-app messages (chat, pop-ups, bars and forms) or emails.

User.com is a superb all-in-one marketing automation tool - Izabela H.

Ease of use
8.5
Support
8.8
Ease of Setup
8.5

Languages supported: English, Polish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

9.6
ZyraTalk
★★★★★

ZyraTalk

ZyraTalk makes it easier for people to buy from your business through conversations on whatever channels work best for them. When you connect ZyraTalk's messaging platform to your website, you will generate more qualified leads, collect more online reviews, and drive more repeat business.

ZyraTalk puts their Customers First! - Joshua R.

Ease of use
Support
Ease of Setup

Languages supported: English, Spanish

9.6
Lime Talk
★★★★★

Lime Talk

Lime Talk is a live chat software for website that enables to get in touch with customers and increase company profit.

Software for entrepreneur who cares about his business to large companies. - Rafael D.

Ease of use
Support
Ease of Setup

Languages supported: Czech, English, Polish, Spanish

B2B Software Guide