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Best Incident Management Software

Products Buyer's Guide
9.6
StatusCast
★★★★★

StatusCast

With StatusCast, your status page becomes a central hub for communicating incidents with your users. During application downtime or scheduled maintenance, a properly used status page reduces help desk costs and improves end user satisfaction.

Clear and Concise Feature Set - Katie T.

Ease of use
9.7
Support
9.5
Ease of Setup
9.3

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.0
Demisto
★★★★★

Demisto

Demisto is a platform that provides automated and collaborative security solutions.

great tool for a SOC center - Parth P.

Ease of use
9.2
Support
8.9
Ease of Setup
0.0
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8.8
Rundeck
★★★★★

Rundeck

Rundeck is the leader in Runbook Automation. Rundeck enables anyone in your organization to have self-service access to the operations procedures that previously only your subject matter experts could perform. Resolve incidents quicker, reduce disruptive escalations, and improve the productivity of teams.

Much more granular access to requests and servers. - Mrinal M.

Ease of use
8.0
Support
9.3
Ease of Setup
8.3

Languages supported: English

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9.0
Freshstatus
★★★★★

Freshstatus

Branded public and Private status pages. Create and manage incidents with ease. Notify customers in real-time with email and Twitter integration. Scheduled maintenance and automations. Showcase reliability with historical uptime.

Freshstatus another Freshworks service perfect for manage a status page and incident management - Caligo T.

Ease of use
9.1
Support
8.8
Ease of Setup
9.3

Languages supported: English

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8.8
OnPage
★★★★★

OnPage

OnPage critical alert and incident management system enables rapid resolution of critical IT, healthcare or IoT incidents through efficient communication.

Reliable and flexible - happy with the product - Alysha H.

Ease of use
8.8
Support
8.8
Ease of Setup
7.9

Languages supported: English

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9.0
Zenduty
★★★★★

Zenduty

Incident management platform for high-performing teams.

An amazing solution for on call teams - Executive Sponsor in Internet

Ease of use
Support
Ease of Setup

Languages supported: English

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6.0
Problem Solver
★★★★★

Problem Solver

Problem Solver is designed to be a single repository of all customer and internal problems issued by the organization.

Needs work - Nicole S.

Ease of use
Support
Ease of Setup
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2.0
eBRP Solutions
★★★★★

eBRP Solutions

eBRP Suite is enterprise-class software for building a viable Incident Response Program.

Analogous to a hand drill (yes the hand tool to drive screws) - User in Computer & Network Security

Ease of use
Support
Ease of Setup
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10.0
Blameless
★★★★★

Blameless

Blameless is a reliability orchestration platform that helps teams perform at their best through SRE.

Blameless helps us bring order to chaos - User in Information Technology and Services

Ease of use
Support
Ease of Setup

Languages supported: English

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0.0
XiteiT
★★★★★

XiteiT

XiteiT provides a simple and efficient platform for unifying all your monitoring, automation and productivity solutions so you can standardize your operational procedures and improve the productivity of your SRENOC engineers.Key features include runbook automation, on-call management and escalations, centralized incident management, and operational dashboards and BI analytics.

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Ease of use
Support
Ease of Setup

Languages supported: English

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0.0
IBM Netcool Operations Insight
★★★★★

IBM Netcool Operations Insight

With the latest innovations in AIOps, IBM Netcool Operations Insight helps SREs and Operations management teams to dramatically suppress event noise by up to 75+%, get relevant context for faster resolution, automate responses, and increase collaboration to reduce their operations cost.

Scalability - Consultant in Telecommunications

Ease of use
Support
Ease of Setup
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0.0
4me
★★★★★

4me

4me is a premium service management application for large multinational organizations and their external service providers. 4me gives service providers the information they need to continuously optimize the allocation of resources to the areas where they deliver the most value to the business.

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Ease of use
Support
Ease of Setup

Languages supported: Arabic, Czech, Danish, German, Greek, English, Estonian, Persian, Finnish, Irish, Hungarian, Indonesian, Italian, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish, Swedish, Turkish, Ukrainian, Chinese (Simplified)

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