xMatters

What do you like best?

The best alerting tool you can get at the moment. The notifications are real time which are available on all the mode. Even the mobile Apps is user friently and easy to use. On call roster has become so easy to manage with xMatters. Incident management UI is quite good and working on the Incident is easy. The ability to join the bridge from the notication is quite impressive. Also we dont have to be worry about the group of people who have been notified for that particular alert unlike previously when the NOC team used to send the alert to whole bunch of people which are not relevant also. Now the alert notication can reach to relavant people. It all send these alert by itself automatically. We can get all the relevant people on the bridge.

Lastly the xMatters support is very helpful and they always respond on time while addressing the support tickets.

Looking forward to integrate xMatters with JIRA env which I am sure will go pretty fine.

What do you dislike?

Nothing as such but the search functionality is bit weak which I am sure will be improved going forward. Another thing which came from Managment is related to Licensing and pricing model which they think is complicated. Also there can be some improvements on the reporting area with more filters so that reports can be optimized better.

Recommendations to others considering the product:

Highly recommended to other organizations infact we are recommeding it to our other clients within our organization.

What problems are you solving with the product? What benefits have you realized?

Real time notifications for the alerts. Easy management of Roster.