What do you like best?
Everything has been absolutely flawless with the Ninja RMM solution. It has been one of the most stable and powerful tools I have seen in my 33 years in IT/technology. The pricing is extremely cost effective. Being able to remotely drill down into a PC's event log and technical details is invaluable. Also, being able to remotely remove and/or install software without taking remote control of the PC is completely transparent to the end user - the way it should be.
Ninja also provides many workshops, tutorials, and other technical material that is clear and concise.
What do you dislike?
We've yet to find anything that we do not like or would recommend to improve. It is very reassuring that our account representative has been very responsive to get us connected to the right resource(s) to ensure anything we need is addressed, including a communications path to product management.
What problems are you solving with the product? What benefits have you realized?
We can detect a lot of problems before the users see them. It has also enabled us to develop a Best IT Practices pamphlet tailored to each business for how the use their technology.
