Best Customer Self-Service Software in 2024

8.6

★★★★★

Acquire

Acquire is a customer communication platform. It automates sales and support questions for instant responses. Co-browsing, video/voice calls, and customer profiles are all tools provided for easy sales support.

Has been a useful tool for our team, but is somewhat buggy. - Caleb S.

Ease of use

8.6

Support

8.3

Ease of Setup

0.0

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.0

★★★★★

ServiceNow Now Platform

The Now Platform delivers a System of Action for the enterprise. Using a single data model, it makes it easy to create contextual workflows and automate business processes. The platform's Intelligent Automation Engine combines machine learning with automated actions to dramatically reduce costs and speed timeвЂ‘toвЂ‘resolution.

Sky if the limit with Service Now - Nikhil Kumar S.

Ease of use

7.8

Support

7.9

Ease of Setup

7.1

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8.4

★★★★★

Zendesk Support Suite

Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

My review about experiences using zendesk support suite at my company betabrand - Frank C.

Ease of use

8.6

Support

8.3

Ease of Setup

8.3

Languages supported: Arabic, Catalan, Czech, Danish, German, Greek, English, Estonian, Persian, Finnish, French, Irish, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Georgian, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

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7.4

★★★★★

goMoxie

Enterprise social software and customer experience software enabling organizations to use collaboration software tools to innovate and communicate.

Incredible customer service system !! - Emma A.

Ease of use

8.0

Support

7.2

Ease of Setup

7.0

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8.8

★★★★★

Freshdesk

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

Easy intuitive interface and quick setup. Best in Integration - Vinoth K.

Ease of use

8.8

Support

8.7

Ease of Setup

8.8

Languages supported: Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

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8.6

★★★★★

Help Scout

A help desk for teams that insist on a delightful customer experience

Easy to use email-based support system, and great support from the team - Pierre-Luc S.

Ease of use

9.1

Support

8.3

Ease of Setup

0.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.4

★★★★★

UseResponse

Platform to gather ideas and support your customers that includes ticketing, knowledge base, live chat. Easy to use customer service solution.

Easy to use, highly customizable and a customer support that is second to none - Lennert S.

Ease of use

9.3

Support

9.5

Ease of Setup

9.0

Languages supported: German, English, French, Japanese, Dutch, Russian, Spanish, Thai, Chinese (Simplified), Chinese (Traditional)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.2

★★★★★

Inline Manual

Create in-app tutorials/walkthroughs, train users right within application.

Versatile, easy-to-use and exceptional support - Lindsey S.

Ease of use

8.1

Support

9.5

Ease of Setup

8.3

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8.4

★★★★★

UserEcho

UserEcho gives the opportunity to create a modern Community to support customers in a few minutes, it includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.

setting up SSO using OIDC - Priya J.

Ease of use

8.4

Support

8.2

Ease of Setup

8.6

Languages supported: Arabic, Danish, German, English, Persian, French, Hebrew, Norwegian, Polish, Russian, Spanish, Ukrainian

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8.8

★★★★★

Zoho SalesIQ

Live chat and website visitor tracking software to increase sales and improve customer service. See and have live conversations with your website visitors. Increase sales conversions by accessing an insightful list of visitors, prioritized on their lead score.

Great efficient customisable chat platform - Manoj M.

Ease of use

8.8

Support

8.9

Ease of Setup

8.6

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.2

★★★★★

Ozonetel CloudAgent

Ozonetel CloudAgent is designed to enable users to deliver the service their customers demand.

A Pleasant Experience with a mutual vision to grow and enhance - Projjal M.

Ease of use

8.9

Support

9.2

Ease of Setup

0.0

Languages supported: English

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7.6

★★★★★

Synthetix

Multi-channel web self-service, call-centre knowledge-bases and live web-chat a leading UK online customer service software provider.

Marketing Analyst - Aleksei L.

Ease of use

Support

Ease of Setup

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6.0

★★★★★

Oracle inQuira

By enabling searches across a wide variety of sources, Oracle's InQuira knowledge management products offer simple and convenient ways for users to access knowledge that was once hidden in the myriad systems, applications, and databases used to store ente

It gets the job done, but it's not my favorite tool - Matt B.

Ease of use

Support

Ease of Setup

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3.6

★★★★★

ReadyDesk

Web based help desk software with live chat and remote desktop

Great product for low cost - Chris C.

Ease of use

Support

Ease of Setup

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10.0

★★★★★

SmartAction

SmartAction is transforming customer self-service with artificial intelligence. We work with businesses to create an environment where intelligent virtual agents are handling complex customer requests in every medium – voice, SMS text, chat, and social media. With state-of-the-art technology and industry-leading expertise, our goal is to fundamentally improve the way customers communicate with the brands they love.

Virtual Assistant for Voice Channel was easy to customize and deploy! - Aarde C.

Ease of use

Support

Ease of Setup

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10.0

★★★★★

Netomi

Netomi is the first continuous-learning AI platform for customer service - enabling enterprises to securely automate ticket resolution, boost agent productivity and provide a world-class customer experience.

Netomi Chat Bot is awesome! - Sima V.

Ease of use

Support

Ease of Setup

Languages supported: Bengali, Czech, Danish, German, English, French, Hindi, Hungarian, Indonesian, Italian, Korean, Malay, Dutch, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Urdu, Vietnamese

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10.0

★★★★★

Forumbee

Forumbee is a modern cloud-based community platform which allows to create a branded online community with Q&A, discussions, idea generation and knowledge base articles.

I love this app - User in Real Estate

Ease of use

Support

Ease of Setup

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.2

★★★★★

Kayako

Kayako is effortless email, live chat, and knowledge base software that helps teams be more productive and build customer loyalty.

A Helpful Helpdesk In A Neat Little Package - Administrator in Marketing and Advertising

Ease of use

8.4

Support

7.9

Ease of Setup

8.0

Languages supported: German, English, French, Italian, Dutch, Portuguese, Russian, Spanish, Swedish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.8

★★★★★

EdCast MyGuide

EdCast MyGuide is a developer and manufacturer of on screen training software.

So much more than you might expect - Administrator in E-Learning

Ease of use

9.4

Support

9.9

Ease of Setup

0.0

Languages supported: English

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9.0

★★★★★

Agiloft Service Desk Suite

Bring agility and control to your IT service operations and deliver exceptional service to customers across the enterprise with Agiloft's Flexible ITIL Service Desk solution.

The best system for keeping track of the details. - Matt G.

Ease of use

7.5

Support

9.4

Ease of Setup

0.0

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9.0

★★★★★

Freshchat

Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.

Very promising chat support tool - Assad A.

Ease of use

9.2

Support

8.8

Ease of Setup

9.5

Languages supported: Catalan, Czech, Danish, German, English, Estonian, Finnish, French, Hungarian, Indonesian, Italian, Japanese, Central Khmer, Korean, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.6

★★★★★

Deskpro

Deskpro is the helpdesk platform for 21st century organizations. Beautifully designed. Simple to use. Flexible. Multi-channel. Powerful. Affordable.

Collaboration system that allows to improve the work in the company !! - Fabian M.

Ease of use

8.9

Support

8.3

Ease of Setup

9.3

Languages supported: Arabic, Czech, Welsh, Danish, German, Greek, English, Persian, Finnish, French, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Malayalam, Malay, Dutch, Norwegian, Punjabi, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Thai, Turkish, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

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8.4

★★★★★

lemtalk

Chat with your website users from Slack.

Collaborative system, working together is easier !! - Jake S.

Ease of use

8.4

Support

8.1

Ease of Setup

0.0

Languages supported: English

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8.0

★★★★★

Salesforce Knowledge

Deliver the right answers to customers across any channel and empower agents with the best answers to customer questions.

Great Tool!! - Justin G.

Ease of use

7.6

Support

7.7

Ease of Setup

0.0

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8.6

★★★★★

Aspect CXP Pro

Aspect CXP Pro empowers enterprises to deploy contact center & customer engagement self-service solutions on voice (IVR), text/messaging (chatbots), and mobile channels (disposable apps) with a design-once-deploy-anywhere approach.

Great product, not sure of the support on the platform. - Consultant in Information Technology and Services

Ease of use

8.8

Support

8.3

Ease of Setup

0.0

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

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9.2

★★★★★

Whatfix

Whatfix is a platform to create interactive guides, which helps businesses reduce support queries and improve user on-boarding.

Whatfix Review - Ian P.

Ease of use

8.7

Support

9.5

Ease of Setup

9.0

Languages supported: German, English, French, Korean, Spanish, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.2

★★★★★

Avaya OneCloud CCaaS

Avaya Aura is our core communications platform delivering company-wide, people-centric collaboration and supporting full unified communications and contact center solutions for midsize to large enterprises.

Complete conference system and perfect for events !! - Daniel O.

Ease of use

8.4

Support

7.8

Ease of Setup

7.7

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9.8

★★★★★

Richpanel

Richpanel is a Customer Data Platform that helps businesses to understand and extract value from their data

Amazing Onboarding Experience - Best Self Service Platform - Yesenia G.

Ease of use

9.8

Support

9.8

Ease of Setup

9.2

Languages supported: German, English, French, Italian, Dutch, Norwegian, Portuguese, Romanian, Spanish

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9.0

★★★★★

ProProfs Knowledge Base Software

ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ's to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple devices and platforms.

Team Collaboration Got Easier - Rishabh B.

Ease of use

9.5

Support

8.8

Ease of Setup

9.8

Languages supported: Danish, German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Polish, Spanish

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8.8

★★★★★

Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service provides a unified platform that makes information available across engagements—so agents offer the consistency and personalization customers expect.

MS Dynamics CS for right for you - Administrator in Consumer Electronics

Ease of use

8.3

Support

9.0

Ease of Setup

9.4

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

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