Best Contact Center Operations Software

Products Buyer's Guide
9.2
Creatio
★★★★★

Creatio

Unique synergy of intelligent BPM platform and unified CRM, with extensive marketplace of apps and templates.

Support system to expand the sales and marketing area. - Jake S.

Ease of use
9.0
Support
9.5
Ease of Setup
8.7

Languages supported: Arabic, Czech, German, English, Persian, French, Hebrew, Italian, Dutch, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Ukrainian

9.2
Kixie PowerCall
★★★★★

Kixie PowerCall

Kixie is an open telephone service with deep integrations into CRM, ERP, Marketing Automation Software, and more.

I highly recommend using Kixie! Great software! - Gina B.

Ease of use
9.2
Support
9.2
Ease of Setup
0.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.0
Tenfold
★★★★★

Tenfold

Tenfold digs deep into all your business history and aggregates all data, including sales, service, and marketing, into a unified view that users can access in real time. All contact points and interactions with your customers are captured, such as business call, email, text, and chat and you don't have to put in the manual labor.

Keeping track of your Daily Telephone Volume and analytics - Catherine S.

Ease of use
9.3
Support
8.9
Ease of Setup
8.9

Languages supported: German, English, French, Italian, Dutch, Spanish, Swedish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.2
Avaya OneCloud CCaaS
★★★★★

Avaya OneCloud CCaaS

Avaya Aura is our core communications platform delivering company-wide, people-centric collaboration and supporting full unified communications and contact center solutions for midsize to large enterprises.

Complete conference system and perfect for events !! - Daniel O.

Ease of use
8.4
Support
7.8
Ease of Setup
7.7
8.8
Ring.io
★★★★★

Ring.io

Hosted Telephony, Cloud PBX, CTI, IVR

Excellent call center functionality and value - Chase T.

Ease of use
8.8
Support
8.8
Ease of Setup
8.6

Languages supported: English, Spanish

8.6
Aspect Unified IP Contact Center
★★★★★

Aspect Unified IP Contact Center

Aspect Unified IP Contact Center brings all contact options together in one place, on one platform, so agents can keep talking, typing and conversing. Aspect Unified IP Contact Center simplifies and flexibly manages omni-channel interactions across voice, email, chat, SMS, IM and social. It offers multi-session contact handling and tight integration with industry leading CRM applications, helping you manage and deliver differentiated customer ...

Aspect is one solution for all requirements - Administrator in Insurance

Ease of use
7.6
Support
8.5
Ease of Setup
7.4
9.0
Channels
★★★★★

Channels

Channels is a cloud based app that increases performance of telesales, cold calling and other outbound campaigns.

Channel provides the best and practical CRM solutions. - Luz E.

Ease of use
8.8
Support
9.0
Ease of Setup
10.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.6
Convoso
★★★★★

Convoso

The most robust, feature-rich predictive dialer on the market today.

An easy to use platform that does it all - Carter B.

Ease of use
9.0
Support
8.5
Ease of Setup
0.0

Languages supported: English

10.0
Call Center Studio
★★★★★

Call Center Studio

World's 1st Google Powered Cloud Call Center: For companies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, Call Center Studio by Alo-Tech is the web-based, pay-as-you-go solution running on Google, which is low cost, fast, easy, scalable and with complete enterprise functionality able to be set up anywhere in the world in 10 minutes.

Great Service, Fast Response Times and Good Support with Flexible Solutions for all. - Seda S.

Ease of use
9.3
Support
0.0
Ease of Setup
0.0

Languages supported: English, French, Spanish, Turkish

8.0
Contact Center
★★★★★

Contact Center

Leader in Enterprise Communications as a Service (ECaaS), cloud-based unified communications and contact center solutions.

Great Product - Nestor N.

Ease of use
8.3
Support
7.7
Ease of Setup
0.0

Languages supported: English

8.8
Talkdesk
★★★★★

Talkdesk

World's Leading Cloud Call Center Software

Talkdesk: An efficient Tool - Antora D.

Ease of use
9.2
Support
8.7
Ease of Setup
10.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.2
Aloware
★★★★★

Aloware

Aloware understands what a modern contact center software should be: efficient, flexible, and packed with necessary features. It gears sales and support teams with the right tools to crush quotas and close more deals efficiently. It does all that by providing an all-in-one turnkey software that helps sales teams engage with customers in ways they love: via call, text message, email or social.Sales teams love Aloware for its adaptability. It ...

Perfect Solution For Our Needs - Ryan L.

Ease of use
9.2
Support
9.0
Ease of Setup
0.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.6
NICE CXone
★★★★★

NICE CXone

NICE CXone helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

O nice Г© muito rapido, pratico e agil. - Gustavo A.

Ease of use
8.6
Support
8.4
Ease of Setup
9.1

Languages supported: English, French, Portuguese, Spanish

8.8
CONQUER
★★★★★

CONQUER

CONQUER enables sales & service teams to accelerate opportunities from lead to revenue & increase customer intimacy while supporting engagement throughout the entire customer lifecycle.

Excellent and Efficient Service - Kyla M.

Ease of use
8.7
Support
8.6
Ease of Setup
0.0

Languages supported: English

9.8
FluentStream Technologies
★★★★★

FluentStream Technologies

FluentStream Technologies offers fully hosted Voice Over IP (VoIP) telecommunications service for business.

Premium Features, Premium Service, not a Premium Price - Ken H.

Ease of use
9.2
Support
9.9
Ease of Setup
9.4
9.8
Voiptime Cloud
★★★★★

Voiptime Cloud

Voiptime Cloud is a versatile contact center software for sales & call center departments. Our software is designed to increase the productivity of your team and help your business grow!

The professional instrument for making massive outbound campaigns - Helga Z.

Ease of use
8.8
Support
0.0
Ease of Setup
0.0

Languages supported: English, Russian, Thai, Ukrainian

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.0
SAP Contact Center
★★★★★

SAP Contact Center

Improve your customer service and fulfill customer expectations with help from our business contact center solutions for communications management. Give your customers the speedy, reliable, and consistent customer service delivered through multiple contact channels that they demand.

Sap contact centre review - Shailesh P.

Ease of use
8.3
Support
9.3
Ease of Setup
8.1

Platforms: Win

Price: $$$$$

Business Size: 1

8.4
Call Center for Skype
★★★★★

Call Center for Skype

Call Center for Skype is a software based Skype IP PBX that allows you to implement a Skype system with auto-attendant, interactive voice response, automatic call distribuiton, call recording, and voicemail capabilities.

call center skype - Sophie Kathy N.

Ease of use
8.3
Support
8.2
Ease of Setup
0.0
6.4
Fuze Contact Center
★★★★★

Fuze Contact Center

In today's world, contact centers mean more than just rows and rows of cubicles and talking heads.

It's okay but kind of glitchy - G2 User in Staffing and Recruiting

Ease of use
7.7
Support
5.4
Ease of Setup
0.0
8.0
CallHippo
★★★★★

CallHippo

CallHippo is a powerful and easy-to-use VoIP based Virtual Phone System, which improve business productivity and sales engagement.

The best customer service ever! - Administrator in Staffing and Recruiting

Ease of use
8.2
Support
7.6
Ease of Setup
8.2

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.2
Freshcaller
★★★★★

Freshcaller

Freshcaller is a cloud-based modern phone system created for teams of all sizes. Built by Freshworks, Freshcaller can help you run a state-of-the-art contact center for customer support, sales, IT, and HR operations.

Freshcaller is a great product - User in Information Technology and Services

Ease of use
8.6
Support
8.1
Ease of Setup
9.0

Languages supported: Catalan, Czech, Danish, German, English, Estonian, Finnish, French, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.2
Truly
★★★★★

Truly

Connect Conversations to Revenue

One of the best sales tools in my portfolio! - Noah S.

Ease of use
9.2
Support
9.2
Ease of Setup
9.2

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.2
Squaretalk Platform
★★★★★

Squaretalk Platform

The ultimate in flexibility and ease of integration, Axiom cloud contact center gives agents the tools they need to provide high level, personalized service to clients worldwide.

High tech solutions and great customer support. - Administrator in Computer Software

Ease of use
9.8
Support
7.9
Ease of Setup
10.0

Languages supported: English

8.2
Aspect Via Cloud Contact Center
★★★★★

Aspect Via Cloud Contact Center

The Aspect Via Platform offers modular best-of-breed cloud contact center and workforce optimization applications combined with a common UI and shared, real-time and historical reporting.

It is very user friendly and issues are handled with utmost urgency and care - Tishona G.

Ease of use
8.9
Support
7.8
Ease of Setup
0.0

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

9.0
SparkTG
★★★★★

SparkTG

SparkTG provides cloud telephony services.

Reliable And Efficient communications solutions - Monish K.

Ease of use
Support
Ease of Setup
9.0
TelebuHub
★★★★★

TelebuHub

TelebuHub is an automated call center software that offers affordable inbound, outbound or blended call center services on the cloud and onsite. Business calling made easy!

Prominent software for Centralized telephony - Administrator in Hospital & Health Care

Ease of use
Support
Ease of Setup
9.0
Parrot Predictive Dialer
★★★★★

Parrot Predictive Dialer

EVS7 offers a complete modern cloud call center that scales with your business. The Parrot promotes ease-of-use & productivity by dialing up to 5 lines per agent enabling teams to make & receive thousands of calls per day all with just a web browser! The skys the limit as Parrot includes truly unlimited calls & a dedicated Customer Success Manager. EVS7, an industry leader since 1993, boasts one of the most cost effective solutions for all of ...

Parrot Predictive Dialer (Not for everyone) - User in Telecommunications

Ease of use
Support
Ease of Setup
9.0
NexxPhase
★★★★★

NexxPhase

NexxPhase is a cloud-based platform that powers a multi-channel real-time mash-up of customer information in all your systems and data sources into one platform for your agents.

Easy to use - Donnetta W.

Ease of use
Support
Ease of Setup
9.0
Inbound/Outbound Call Center
★★★★★

Inbound/Outbound Call Center

Inbound/Outbound Call Center is blended solution that provides you with a prodictive dialer, agent scripting and real-time reporting, as well as, CRM, call conferencing, and more.

Best outbound solution - Manrup R.

Ease of use
Support
Ease of Setup
9.0
Exelysis Contact Center
★★★★★

Exelysis Contact Center

Exelysis Contact Center is a communications software which enables automated handling of inbound and outbound traffic, provides interfaces for real-time monitoring, keeps detailed statistics of activity, and provides functionality for software integration.

Excellent service and aplication - Thanos K.

Ease of use
Support
Ease of Setup
B2B Software Guide