Best Contact Center Operations Software in 2024

9.2

★★★★★

AVOXI

Global-ready, hosted business phone system solution with many business-class calling features, including global call forwarding, call recording, call groups, IVR, and more.

Excellent DID provider - Nelson R.

Ease of use

Support

Ease of Setup

Languages supported: English, Spanish

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9.2

★★★★★

Enghouse Interactive Contact Center

Enghouse Interactive Contact Center delivers interaction management solutions from Arc Solutions, CosmoCom, Datapulse, Syntellect, Telrex, & Trio.

Very Pleased with the Enghouse product and service - Randy R.

Ease of use

Support

Ease of Setup

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.2

★★★★★

LiveVox

LiveVox is a next-generation contact center platform that seamlessly integrates Omnichannel Communications, CRM, and WFO.

LiveVox Review - Ashley S.

Ease of use

Support

Ease of Setup

Languages supported: English

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7.8

★★★★★

Cisco Unified Contact Center Enterprise

Unified Contact Center Enterprise helps you deliver proactive and highly personalized customer experiences for contact centers with up to 24,000 agents.

Cisco UCCX - Alyson S.

Ease of use

Support

Ease of Setup

Languages supported: Bulgarian, Catalan, Czech, Danish, German, English, Finnish, French, Croatian, Hungarian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Turkish, Chinese (Simplified), Chinese (Traditional)

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7.0

★★★★★

XenCALL

XenCALL is a software solution for professional sales whether residential or B2B, and includes call center management tools, predictive caller, auto dialer, AI dialing, calender integration, and call provisioning,.

Great cloud call center service - New Energy M.

Ease of use

Support

Ease of Setup

Languages supported: English

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6.0

★★★★★

Clarity Connect

Clarity Connect is a full-featured contact center native to Skype for Business. This means Clarity Connect adds missing functionality without duplicating or complicating the infrastructure or call control. Clarity Connect steps in and adds the required intelligence to conversations, regardless of modality, to deliver the best customerвЂЇexperienceвЂЇon the market. Intelligent IVR, skills based routing, real-time metrics, historical reports, and ...

Good tool with little to no innovation - Consultant in Computer Software

Ease of use

Support

Ease of Setup

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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10.0

★★★★★

ICTBroadcast

ICTBroadcast is multi tenant, unified communications and telemarketing software solution supporting Voice, SMS, Email and Fax broadcasting.

Best telemarketing solution. - Odhiambo G.

Ease of use

Support

Ease of Setup

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.6

★★★★★

Aircall

Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage ...

Phenomenal Service From Everett McMahan - Carlos V.

Ease of use

9.0

Support

8.3

Ease of Setup

9.0

Languages supported: German, English, French, Italian, Norwegian, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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6.8

★★★★★

RingCentral Contact Center

RingCentral Contact Center is an omnichannel solution designed to let customers choose their preferred method of communicating with a company, including voice, chat, social media, SMS, email, and others.

Solid, complete and reliable contact center software! - Juan Correa E.

Ease of use

7.4

Support

6.7

Ease of Setup

6.4

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.6

★★★★★

Amazon Connect

Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost.

Super easy to use!! t's great! - Marissa L.

Ease of use

9.3

Support

8.0

Ease of Setup

0.0

Languages supported: German, English, French, Japanese, Korean, Portuguese, Spanish, Chinese (Simplified)

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9.6

★★★★★

Adversus

Adversus is a web-based dialer and practical CRM solution for telemarketing, fundraising, and appointment scheduling businesses.

Almost perfect - Rasmus O.

Ease of use

9.1

Support

9.7

Ease of Setup

9.3

Languages supported: Danish, English, French

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8.4

★★★★★

3CLogic Cloud Call Center

Deliver amazing customer experiences and drive effective digital transformation for your enterprise with 3CLogic's cloud contact center software solution. Want to start a conversation? Click below!

3C Logic has been Fantastic. - Al G.

Ease of use

8.2

Support

8.1

Ease of Setup

0.0

Languages supported: English, Japanese

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9.6

★★★★★

Content Guru

Content Guru owns and operates an international network of storm platforms, with customers running multi-thousand seat deployments.

Excellent choice to improve customer outcomes - Drew C.

Ease of use

Support

Ease of Setup

Languages supported: German, English, French, Italian, Japanese, Dutch, Spanish

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9.6

★★★★★

Voximplant Kit

Drag-and-drop customer experience automation. Best call center operations software for programming your communications using graphic blocks to build complex and omnichannel scenarios. Smart IVRImprove service with modern speech interaction technologiesAutomated Call CampaignsHandle hundreds of concurrent outbound and inbound callsTrigger outbound callsInitiate call reminders and alerts from event triggersHarness the Power of AISeamlessly ...

Top notch set up - Evgeni G.

Ease of use

Support

Ease of Setup

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9.4

★★★★★

Exotel

No need to monitor multiple phones numbers. No worry of busy phone lines or missed calls. Have a single number that connects to your entire team.

We are using exotel for Inbound and outbound customer support calls - User in Information Technology and Services

Ease of use

Support

Ease of Setup

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9.4

★★★★★

LeadDesk

LeadDesk is a software for contact centers and telesales designed to increase sales.

Good reporting tools/good customer service(including key account mngrs). - Martin H.

Ease of use

Support

Ease of Setup

Languages supported: Danish, German, English, Finnish, Dutch, Norwegian, Spanish, Swedish

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8.6

★★★★★

Amdocs Customer management

Revenue and customer management software for communiciations and media companies.

Amdocs CRM is very user friendly - Raja S.

Ease of use

Support

Ease of Setup

Platforms: Win

Price: $$$$$

Business Size: 1

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8.4

★★★★★

Ameyo Emerge

Ameyo Emerge is an easy-to-use, cloud based call center software that helps improve customer interactions.

DIAL THROUGH AMEYO - Anand J.

Ease of use

Support

Ease of Setup

Languages supported: English

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8.0

★★★★★

Ameyo Proactive Outbound

Ameyo Proactive Outbount helps you deliver campaigns across multiple channels arranging end-to end customer communications.

Ameyo calling pros and cons - Vishnu P.

Ease of use

Support

Ease of Setup

Languages supported: Arabic, German, English, French, Italian, Portuguese, Spanish

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8.0

★★★★★

ComputerTalk

ComputerTalk contact center solutions manage phone, e-mail, Web chat, and voice message interactions. Our managed outsourcing leverages prior investments.

Excellent - Industry Analyst / Tech Writer in Executive Office

Ease of use

Support

Ease of Setup

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8.0

★★★★★

LiveOps

Liveops offers an on-demand skilled workforce of onshore virtual agents for customer service and sales.

LiveOps has great functionality and intentions, but falls short with bugs and lack of integration - User in Information Technology and Services

Ease of use

Support

Ease of Setup

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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7.6

★★★★★

SolarWinds VoIP & Network Quality Manager

Search and filter call detail records to quickly and easily diagnose and troubleshoot Cisco and Avaya VoIP call quality metrics, including jitter, latency, packet loss and MOS.

SolarWinds VoIP and NQM - User in Hospital & Health Care

Ease of use

Support

Ease of Setup

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7.4

★★★★★

CenturyLink Contact Center Services

CenturyLink Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience.

A Telecom for mid to small companies - Administrator in Retail

Ease of use

Support

Ease of Setup

Languages supported: English, Spanish

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7.4

★★★★★

Cisco Customer Journey Platform

Transform your contact center into a strategic business asset with the the Cisco Customer Journey Platform—an omnichannel, cloud contact center solution that uses predictive analytics to lower operating costs and improve business performance.

Customer Journey--to nowhere-- Platform - John H.

Ease of use

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Ease of Setup

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5.6

★★★★★

QueueMetrics

Loway develops complete, reliable, customizable call center software solutions for the Asterisk PBX, Swiss made.QueueMetrics sets up modern standards in performance measurement, statistics and reporting for call centers based on the Asterisk PBX technology.

Queuemetrics works, it just has restrictions - Travis W.

Ease of use

Support

Ease of Setup

Languages supported: German, Greek, English, Hebrew, Hungarian, Italian, Japanese, Georgian, Norwegian, Portuguese, Romanian, Russian, Slovak, Spanish, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

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5.0

★★★★★

Agent Desktop

NovelVox is the leading contact center solutions provider in the world. We are committed to providing customized contact center solutions through our market-leading unified communication products

A dream asset for organization - Arun K.

Ease of use

Support

Ease of Setup

Languages supported: Arabic, English

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10.0

★★★★★

Zailab

Zailab is a cloud contact centre solution.

A groundbreaking solution for call center design, operations, & management from a vendor that cares - Synthia M.

Ease of use

Support

Ease of Setup

Languages supported: English

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10.0

★★★★★

Brightlink Voice

Brightlink is a leading communications platform and technology company that delivers voice, messaging, analytics and cloud-based solutions. We offer Brightlink Voice, a voice connectivity solution which uses our industry-leading network to connect calls around the globe. It can be purchased as an entire solution or sold separately based on customer needs. Our full-featured global communications network is built to provide the highest levels of ...

Great Team! Dave, Joe, Phoua - User in Telecommunications

Ease of use

Support

Ease of Setup

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7.8