Best Contact Center Operations Software

Products Buyer's Guide
7.4
Toky
★★★★★

Toky

Receive calls from your website, social profiles and regular phones, all in one place

Terrible product and terrible customer service - Anatole N.

Ease of use
7.6
Support
7.0
Ease of Setup
7.1

Languages supported: English, Portuguese, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.4
Genesys PureConnect
★★★★★

Genesys PureConnect

Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

Great system, extremely customisable to your needs - Jonathan C.

Ease of use
8.5
Support
8.1
Ease of Setup
0.0

Languages supported: Danish, German, English, French, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Serbian, Swedish, Turkish, Chinese (Simplified)

8.0
RingCentral Engage
★★★★★

RingCentral Engage

SocialCRM

Ring Central -- Basic Use Only - User in Non-Profit Organization Management

Ease of use
8.6
Support
7.8
Ease of Setup
8.9

Languages supported: German, English, French, Dutch, Spanish

8.6
CloudTalk
★★★★★

CloudTalk

CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, ...

Good, but no MMS support - Rick P.

Ease of use
9.0
Support
8.3
Ease of Setup
0.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.0
ChaseData CCaaS
★★★★★

ChaseData CCaaS

ChaseData's cloud-based Call Center as a Service software provides superior performance, a user-friendly interface, and stellar technical support. Seven automated dialing modes (including predictive, progressive, and TCPA compliant preview mode), skills-based ACD, IVR, and more, are combined in one powerful suite that easily integrates easily with third-party applications. Contact us today to request a free demo.

Best dialing software in the industry, hands down.Best dialing software in the industry, hands down. - Bryan C.

Ease of use
8.9
Support
9.0
Ease of Setup
0.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.6
VICIdial
★★★★★

VICIdial

VICIdial is an enterprise class, open source, contact center solution with predictive dialer capabilities.

Horrible Customer Service - Liberty S.

Ease of use
8.8
Support
8.5
Ease of Setup
0.0

Languages supported: Danish, German, Greek, English, French, Italian, Japanese, Dutch, Polish, Portuguese, Russian, Slovak, Spanish, Swedish, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.4
Zendesk Support Suite
★★★★★

Zendesk Support Suite

Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

My review about experiences using zendesk support suite at my company betabrand - Frank C.

Ease of use
8.6
Support
8.3
Ease of Setup
8.3

Languages supported: Arabic, Catalan, Czech, Danish, German, Greek, English, Estonian, Persian, Finnish, French, Irish, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Georgian, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

7.8
Five9
★★★★★

Five9

Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

Great tool for call center! - User in Automotive

Ease of use
8.1
Support
7.7
Ease of Setup
8.1

Languages supported: German, English, French, Polish, Portuguese, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.4
Twilio Flex
★★★★★

Twilio Flex

A cloud-based contact center platform that's infinitely flexible & instantly deployable

Twilio flex a premier solution! - Yukti A.

Ease of use
8.6
Support
8.3
Ease of Setup
8.0

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

8.4
Dixa
★★★★★

Dixa

Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

Amazed at their customer service, but not in a good way! - Rune F.

Ease of use
8.6
Support
8.2
Ease of Setup
7.5

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.8
CallTools
★★★★★

CallTools

Call Tools has developed a cloud-based contact center solution that is designed to increase contact rates and accelerate sales revenue. Our software features include multiple ways to connect with customers and prospects while making it easy to monitor your team from anywhere with an internet connection.

Jessa Carvero was AMAZING!!! - Alex L.

Ease of use
9.3
Support
9.8
Ease of Setup
0.0

Languages supported: English, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.6
Intermedia Contact Center (formerly Telax)
★★★★★

Intermedia Contact Center (formerly Telax)

Intermedia Contact Center (formerly Telax) offers the leading Cloud Contact Software as a Service solution (CCaaS) combining the most robust suite of features with carrier-grade reliability, and world class deployment and support services. Telax also enables Communications Service Providers to enter the lucrative Contact Center market, with innovative Turnkey Sales & Marketing solutions that allow them to start selling, now.

So far we are quite happy with the system. - Elena S.

Ease of use
8.8
Support
8.5
Ease of Setup
8.0

Languages supported: English, French, Spanish

8.4
JustCall
★★★★★

JustCall

JustCall is a VoIP business phone system for Sales and Marketing teams around the world.

An easy to use, very versatil and complete dialer. - Diana P.

Ease of use
8.4
Support
8.2
Ease of Setup
8.0

Languages supported: English

9.4
uContact
★★★★★

uContact

uContact is an All in One contact center solution that includes ACD, recording, dialers (preview, power and predictive), CRM, WFM, quality, call reporting, live monitoring, IVR, SMS, Web Chat with audio and video, Gamification and many others features.

excelente herramienta omnicanal - Carlos Antonio I.

Ease of use
9.4
Support
9.4
Ease of Setup
0.0

Languages supported: English, Portuguese, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

7.2
Sharpen
★★★★★

Sharpen

Sharpen is the agent-first contact center built to help you prioritize your agents and strategically improve customer experiences.

the interface is quite easy and intuitive with excellent performance when using it - Matt W.

Ease of use
6.6
Support
6.7
Ease of Setup
6.2

Languages supported: English, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

6.2
CloudCall
★★★★★

CloudCall

CloudCall allows your business to make calls, re-play conversations and develop advanced reports directly from the software you already use.

Terrible product, terrible service. Avoid it! - Administrator in Human Resources

Ease of use
6.6
Support
5.6
Ease of Setup
6.9

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

7.6
MiCloud Connect
★★★★★

MiCloud Connect

Mitel's solutions portfolio supports the free flow of communication, regardless of location, infrastructure, mode or device.

Too Cumbersome to Consider - Michael K.

Ease of use
7.9
Support
7.3
Ease of Setup
6.7

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.0
RingDNA
★★★★★

RingDNA

RingDNA is a complete inside sales acceleration engine that helps companies have more conversations, more insight and more revenue.

Great tool for a 10-person, growing sales team - вћўDaryl K.

Ease of use
9.1
Support
8.9
Ease of Setup
9.2

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.2
Ozonetel CloudAgent
★★★★★

Ozonetel CloudAgent

Ozonetel CloudAgent is designed to enable users to deliver the service their customers demand.

A Pleasant Experience with a mutual vision to grow and enhance - Projjal M.

Ease of use
8.9
Support
9.2
Ease of Setup
0.0

Languages supported: English

9.6
Singlecomm
★★★★★

Singlecomm

SingleComm is a contact center technologies solution provider. Utilizing the latest development tools our team creates intuitive solutions to better enhance the inbound and outbound multichannel customer engagement initiatives for your customers.

SingleComm - Incredibly user friendly and helpful platform - Olivia F.

Ease of use
Support
Ease of Setup
9.0
Vocalcom
★★★★★

Vocalcom

All-In-One Solution for Contact Centers Designed to Deliver Stunning Mobile Customer Experience. From your Call Center to the Web and Social Media.

the best software for contact center - Said M.

Ease of use
Support
Ease of Setup
9.0
VoiceGuide IVR
★★★★★

VoiceGuide IVR

Meet Your Requirements Quickly. Create and deploy inbound and outbound IVR scripts quickly and easily. No Programming needed

VoiceGuide IVR - Jhoneis M.

Ease of use
Support
Ease of Setup

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.0
Ytel
★★★★★

Ytel

Ytel delivers SAAS OnDemand productivity and communications solutions delivering call recording and predictive dialing solutions.

Ytel - one of the best dialer systems around! - jose m.

Ease of use
Support
Ease of Setup

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.0
Snapforce CRM
★★★★★

Snapforce CRM

Snapforce CRM is a software for small and mid sized business that provides Telephony fucntionality, and the only CRM on the market that provides a Virtual PBX Phone System as a standard module for all new customers.

SnapForce is cloud based solution for managing clients and employees and for marketing automation. - Drake J.

Ease of use
Support
Ease of Setup

Languages supported: German, English, Irish, Italian, Dutch, Polish, Russian, Spanish, Albanian, Swedish, Ukrainian, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

7.6
Campaign Manager
★★★★★

Campaign Manager

Campaign Manager is a software based outbound dialing solution designed to help the productivity of your outbound team, your system supervisor can dictate the dialing pace and campaign assignment.

Great for creating campaigns - User in Food & Beverages

Ease of use
Support
Ease of Setup
7.0
CallPro CRM
★★★★★

CallPro CRM

Flexible CRM with calling and emarketing

Using CallPro, we had a good conversation and conversion! - User in Marketing and Advertising

Ease of use
Support
Ease of Setup

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

6.6
Natterbox
★★★★★

Natterbox

The Natterbox management portal gives control of voice

A customizable system they won't help you customize - User in Financial Services

Ease of use
Support
Ease of Setup

Languages supported: German, English

10.0
CloudPhone
★★★★★

CloudPhone

CloudPhone is built as a plug-and-play solution for home and small offices.

Great for a virtual office - Michelle M.

Ease of use
Support
Ease of Setup
10.0
DCDial
★★★★★

DCDial

Our cloud-based contact center solution helps companies reach millions of customers via interactive text and voice. Our highly customizable solution boasts an intuitive and user-friendly interface that allows our clients to design and deploy sophisticated communication strategies quickly and with relative ease. We help our clients boost productivity, enhance efficiency, and increase profitability by automating business processes: sales and ...

Best customer service - Administrator in Financial Services

Ease of use
Support
Ease of Setup

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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