Best Contact Center Operations Software

Products Buyer's Guide
8.4
WixAnswers.com
★★★★★

WixAnswers.com

The only unified customer support solution. Wix Answers puts all support channels under the same platform. So knowledge base, tickets, chats, and calls work together as one.

very good experience overall - Brian A.

Ease of use
8.6
Support
8.3
Ease of Setup
0.0

Languages supported: Danish, German, English, French, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Chinese (Traditional)

9.2
ZIWO
★★★★★

ZIWO

Ziwo is a cloud based contact center software developed by Aswat Telecom, a company based in the Middle East, operated by a multicultural team, offering an efficient and reliable contact center solution since 2010, with a numerous local and international clientele.

Ziwo - Munyaradzi S.

Ease of use
10.0
Support
10.0
Ease of Setup
0.0

Languages supported: English, French

8.2
Truly Wireless
★★★★★

Truly Wireless

Truly is powering conversations for the enterprise. Available on any device anywhere, Truly is the premier enterprise voice platform for sales, account management, and customer success teams. Truly tracks complete activity data with deep Salesforce.com integrations to fit seamlessly into any workflow.

VOIP solution for all employees. - User in Computer Software

Ease of use
8.8
Support
8.0
Ease of Setup
9.1
6.6
CxEngage
★★★★★

CxEngage

CxEngage cloud-based contact center enables customers from SMB to enterprise to deploy office-based and virtual agents globally, with powerful queuing, routing, and reporting features.

CxEngage - Administrator in Telecommunications

Ease of use
Support
Ease of Setup

Languages supported: German, English, French, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.0
CallMiner Eureka
★★★★★

CallMiner Eureka

CallMiner Eureka is a solution that helps call centers through text and speech analytics and insights from automated analysis of communications between you and your customers across multiple channels.

Game Changer for Mining Consumer Insights - Stacy D.

Ease of use
8.3
Support
9.3
Ease of Setup
0.0

Languages supported: Arabic, German, English, French, Hebrew, Hindi, Italian, Japanese, Korean, Malay, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.4
CallTower
★★★★★

CallTower

CallTower provides cloud-based enterprise-class unified communications solutions for organizations worldwide.

Excellent choice for a Teams Voice supplier - Bradley J.

Ease of use
Support
Ease of Setup

Languages supported: English

8.8
Cloud Contact Center
★★★★★

Cloud Contact Center

X5 Cloud Contact Center is a cloud-based inbound and outbound communication software for contact centers, marketing, and sales teams that help to increase agent productivity and to meet goals.

Excellent Customer Service and A Very Short Learning Curve - User in Insurance

Ease of use
9.8
Support
10.0
Ease of Setup
9.4
9.4
Balto
★★★★★

Balto

Balto is a live call guidance powered by AI.

Enabling Our Sales Team to Close more Deals while Boosting QA Efficiency & Sales Insights - Kyle A.

Ease of use
8.9
Support
9.4
Ease of Setup
0.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.2
CallRail
★★★★★

CallRail

CallRail is a phone call tracking and analytics platform that helps businesses understand which marketing campaigns are delivering valuable phone call conversions.

Great platform - James N.

Ease of use
9.1
Support
9.3
Ease of Setup
9.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.6
StringeeX
★★★★★

StringeeX

Omnichannel Contact Center

Reliable software for phone system - LГЄ T.

Ease of use
Support
Ease of Setup

Languages supported: English, Vietnamese

8.8
InGenius
★★★★★

InGenius

Capture every call

InGenius - Productivity Boosting Tool - Angelika R.

Ease of use
Support
Ease of Setup

Languages supported: English

9.0
Dialpad Contact Center
★★★★★

Dialpad Contact Center

Dialpad Contact Center modernizes the inbound contact center platform with technology that improves agent efficiency and unlocks conversation insights, in an easy to use interface that fairly priced.

Training Contact Center - All in One! - Caleb F.

Ease of use
9.4
Support
8.9
Ease of Setup
8.9

Languages supported: English

9.2
VCC Live
★★★★★

VCC Live

VCC Live provides innovative cloud-based contact center solutions that empower our clients to provide the best customer experience.

User friendly tool, all channels in one place, very responsive support (Account Manager) - Administrator in Financial Services

Ease of use
8.9
Support
9.4
Ease of Setup
9.0

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.8
Ameyo Mobile Call Center Solution
★★★★★

Ameyo Mobile Call Center Solution

Ameyo is providing Industry's First Mobile Call Center Solution to help the contact center agents work from home using only their smartphones and internet connection.Ameyo Mobile Call Center Software is an enterprise-level mobile application with complete call center features to allow the contact center agents to work from home with zero infrastructure and using just a Smartphone and internet connection. With Ameyo Mobile Agent application ...

Ameyo for connect - hemanth h.

Ease of use
Support
Ease of Setup

Languages supported: English

8.0
Super Receptionist
★★★★★

Super Receptionist

Super Receptionist is a Cloud PBX communication service for businesses, simply put, your business phone on the cloud.

Cloud Telephony services in india - Administrator in Insurance

Ease of use
9.3
Support
10.0
Ease of Setup
0.0

Languages supported: English

7.2
Oracle Contact On Demand
★★★★★

Oracle Contact On Demand

Oracle Contact On Demand offers a hosted multichannel support application that can be deployed in days without up-front capital expense or integration costs.

Great product for tracking and hosting projects and support tickets - Deontray W.

Ease of use
8.0
Support
6.9
Ease of Setup
0.0
8.4
Cisco Webex Contact Center
★★★★★

Cisco Webex Contact Center

Create exceptional customer experiences that drive loyalty and lifetime value.

Easy to use - Extremely fast, Works with Mobile Devices - Allow remote acess for IT suppor - Andre L.

Ease of use
8.9
Support
8.0
Ease of Setup
0.0

Languages supported: German, English, French, Italian, Japanese, Spanish

7.2
LivePerson
★★★★★

LivePerson

Customer experience management matters. Drive conversions and customer loyalty with LivePerson's online real-time engagement solutions.

Legacy product and customer support - Jarl Gustaf J.

Ease of use
7.6
Support
6.7
Ease of Setup
0.0

Languages supported: Arabic, Bulgarian, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional)

9.0
CallTrackingMetrics
★★★★★

CallTrackingMetrics

CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.

CTM - Full Featured - Scott C.

Ease of use
8.6
Support
9.3
Ease of Setup
8.1

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.4
Infinity Call Tracking
★★★★★

Infinity Call Tracking

Infinity Call Tracking is a Cloud based call tracking service with integrated visitor tracking capabilities. With Infinity you can track calls from your website and know exactly which marketing activity brought those visitors to your site.

Infinity: Providing the insight we could only dream of - Raul P.

Ease of use
9.0
Support
9.8
Ease of Setup
10.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.4
UJET
★★★★★

UJET

UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

Recently started using UJet and I must admit, it's pretty awesome and very easy to use! - Ashley S.

Ease of use
9.6
Support
9.2
Ease of Setup
0.0

Languages supported: Danish, German, English, Finnish, French, Italian, Japanese, Korean, Norwegian, Portuguese, Spanish, Swedish, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.8
Contact Center by Evolve IP
★★★★★

Contact Center by Evolve IP

Imagine a call center solution that provides your contact center managers with more control and deeper insight into your operations. Evolve IP's cloud based Call Center provides incredible control and benefits to your business that can't be achieved with cumbersome on-site equipment and systems.

Great Cloud Company with fast response time - Carey H.

Ease of use
Support
Ease of Setup

Languages supported: English

8.6
Genesys Cloud
★★★★★

Genesys Cloud

Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

User Friendly and Easy to Train - Jodie E.

Ease of use
8.7
Support
8.6
Ease of Setup
8.6

Languages supported: Danish, German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Spanish, Swedish, Thai, Turkish, Chinese (Simplified), Chinese (Traditional)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.0
Altitude Xperience
★★★★★

Altitude Xperience

Altitude Xperience suite is a comprehensive solution that enables you to manage all customer interactions - Voice, VoIP, Email, SMS/MMS, Fax, Messaging or Web - and resulting activities in a unified environment.

Platform Administrator - JoГЈo Z.

Ease of use
7.8
Support
7.7
Ease of Setup
8.6

Languages supported: English, French, Portuguese, Spanish

8.6
Genesys Engage
★★★★★

Genesys Engage

Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

Genesys Engage is amazing! - Vanessa R.

Ease of use
8.0
Support
8.7
Ease of Setup
8.3
9.8
PhoneIQ | Modern Phone System & CTI for Salesforce
★★★★★

PhoneIQ | Modern Phone System & CTI for Salesforce

PhoneIQ is the modern phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions ...

Best CTI on the platform - Chad H.

Ease of use
Support
Ease of Setup

Languages supported: English, Portuguese, Spanish

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