X Series (Formerly Virtual Office)

X Series offers plans which you can mix and match to address your diverse needs in the most cost-efficient manner.

Languages supported: German, English, Finnish, French, Italian, Dutch, Portuguese, Spanish, Swedish

8.0/10 (Expert Score) ★★★★★
Product is rated as #109 in category Contact Center Operations Software
Ease of use
8.2
Support
7.8
Ease of Setup
7.9

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8×8 X series promises smarter, more efficient ways to connect with customers and employees. 8×8 says its X Series delivers a powerful Unified Communications platform that provides one solution for voice, video and chat across any device, anytime and anywhere. The vendor says 8×8 X Series includes these communication tools:

– Cloud phone service—Reliable, feature-rich cloud based phone service

– Advanced call forwarding—Never miss an important call again by forwarding your office calls to your cell phone, home phone

– Chat/Messaging—Collaborate with internal and external teams, share text, files, images via group chat

– Business SMS—Send, receive and track text messages

– Presence —See who is on the phone and who is available by checking their status icon; no more chasing people down

– Mobile and Desktop apps—8×8 Work desktop and mobile apps make it simple for teams to connect through voice, chat, and video conferencing

– Online meetings—Collaboration with web, audio and video conferencing

– Internet faxing—Send and receive unlimited faxes online

– Call recording—Easily record and save telephone calls

– Global dial plan—With a global plan, you get unlimited calling to 40 international locations

– Call Quality Analytics —Visibility into all communications

– Supervisor Analytics – Trend analysis and metrics on sites, endpoints and call queues

X Series (Formerly Virtual Office)
X Series (Formerly Virtual Office)

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Customer Reviews

X Series (Formerly Virtual Office) Reviews

Ken B.

Advanced user of X Series (Formerly Virtual Office)
★★★★★
Love the mobility!!

What do you like best?

I love the mobility of the product - other services don't include everything that you can get on the desktop and mobile apps, or they have separate apps to do different things - this has voice, text video conferencing, visual voicemail with the ability to select your outgoing caller ID if you have more than one company location you want your call to show up from!!

What do you dislike?

I've not run into anything I can blame on 8x8 - the issue is usually my internet provider or my cell service that causes issues.

Recommendations to others considering the product:

Great product that spends its time and money on improving rather than advertising.

What problems are you solving with the product? What benefits have you realized?

Mobility is the biggest benefit to the X Series - I don't have to be planted at my desk in order to be available by phone. Also, the included video conferencing replaces the paid services from Zoom

Review source: G2.com

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