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Aspect Via is the premier large-enterprise cloud contact center platform and solution featuring best-of-breed contact management and workforce optimization applications. Cloud neutral technology enables businesses to choose the cloud, hosted or hybrid deployment environment they prefer.
Customer Reviews
Tishona G.
Advanced user of Aspect Via Cloud Contact CenterThey alert us of any updates to make adjustments, and they follow up on tickets, keeping you in the loop.
The interface is easy to follow and understand. I also love live listening and the opportunity to coach and assist agents live on calls
At times, the length of how tickets ake to resolve. I have seen improvements in turnaround time, which is a plus!
Come with an open mind! They are actively working to improve their services, and I have seen improvements myself! The system is very user-friendly, and when issues arise, they work quickly to resolve and follow up throughout and even after the case is handled. I enjoy working with the support team.
Also, the perks of Aspect are beneficial with your agents' coaching and development.
It's easy to keep things in place for management, and tracking and reporting make our jobs easier.
The coachings are very helpful to track progress and keep discussions all in one place
