ZineOne Intelligent Customer Engagement Platform

In the realm of digital transactions, predictive responses need to be immediate and accurate. ZineOne's Intelligent Customer Engagement platform enables business users to understand and respond in-the-moment with relevant 1:1 customer engagements to encourage desired outcomes. Recognized by Gartner as a “Cool Vendor” provider ZineOne's platform has quickly positioned the company as a leading AI personalization provider that is delivering nearly $1 billion dollars in new revenue while respecting and preserving margins for companies who seek to provide consumers with superior shopping experiences. The patent-pending platform and its continuous learning models provide deep insights into each and every visitor across digital and physical channels while delivering intelligent customer experiences in key moments that delight customers, foster loyalty, and increase revenue. Learn more at www.zineone.com.

Languages supported: English

8.6/10 (Expert Score) ★★★★★
Product is rated as #50 in category Customer Data Platform (CDP) Software
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1. Patent-pending ML models-Accurate and customized ML models in a fraction of the time so you can provide intelligent customer experiences to your visitors while the engagement is still relevant
2. Intelligence in motion – We provide scalable, in-the-moment interactions so you can operate on data in motion
3. True omnichannel – We help you meet customers wherever they are and however they want by connecting the digital with the physical world including channels such as the website, mobile, social, ATM, POS, chatbots, kiosks, and on-site
4. Scalable personalization – Tackle the challenge of scaling your personalization efforts all the way to a segment of one person
5. Secure and compliant – The ICE platform is secure, compliant, and respects data privacy.

ZineOne Intelligent Customer Engagement Platform
ZineOne Intelligent Customer Engagement Platform

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Customer Reviews

ZineOne Intelligent Customer Engagement Platform Reviews

User in Retail

Advanced user of ZineOne Intelligent Customer Engagement Platform
★★★★★
ZineOne Intelligent Customer Engagement Platform

What do you like best?

The partners at ZineOne are responsive, solution-oriented, and innovative. They are quick to dig into questions we have and provide answers.

What do you dislike?

There is no integration with our design team, so it is sometimes tricky to share our preferred designs for experiences. Additionally, we don't have a great way to QA the new experiences ourselves. Instead, we rely on the team to share videos or screenshots.

What problems are you solving with the product? What benefits have you realized?

We can deliver personalized offers to customers that may be on the fence about converting. In addition, we are communicating product price drops.

Review source: G2.com

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