Positive and effective experiences created to enhance our existing ecommerce customer experience
What do you like best?
There are many things which I like about Qubit, first of all is the people - we have a supportive team at Qubit who we meet with biweekly as well as various strategy meetings throughout the year. In addition to the people, I like the ideas and creativity which their people bring to the table, their forward-thinking attitude of things we could try as a business is inspiring! As well as their own ideas, they also appreciate and will help us deliver anything we want to, Qubit are focused and driven to help us achieve our strategic objectives so will always support us on any plans which help us to achieve this. I enjoy the new things which Qubit want us to try, its great that their ideas align with our plans so we're all working on the same end goal! Qubit also have a brilliant support team, whether its the support team themselves or the sheer amount of support documents available.
What do you dislike?
I think the only thing would be the communication, I think this could be improved to help us manage our business expectations.
Recommendations to others considering the product:
Consider what you want to achieve, it is good to have your own plans of what you want to achieve as together with Qubit and their team you will be able to achieve your strategic goals.
What problems are you solving with the product? What benefits have you realized?
There are many things we're working on with Qubit, across personalisation and recommendations especially. Qubit are great for noticing an opportunity or problem and therefore using their software to fix these issues.
