Talkdesk

What do you like best?

I have been using the app for last 3 years and found it to be a really user friendly tool to make calls. Moreover, it is very easy to monitor how much time a team member has spent making/receiving calls. So even from a supervisor's perspective it is an efficient tool.

What do you dislike?

I like most of the features Talkdesk has to offer but sometimes it takes time to pull up data. But I believe it depends on how old the data is. Other than that, the app is quite user friendly and time efficient.

Recommendations to others considering the product:

You should definitely consider Talkdesk to be a great option when it comes to providing Word class customer service to your customers. At the same time Talkdesk makes it easier to make sure your employees are being productive as all the important data provided by Talkdesk are quite accurate.

What problems are you solving with the product? What benefits have you realized?

Talkdesk helps us communicating with the stakeholders which can be recorded for training and follow up purposes later on. So, problems of our stakeholders can be solved more time efficiently. The Reporting feature helps us pulling up data easily.