Spidergap

Spidergap is a web-based customer feedback management software solution for small and medium businesses.

Languages supported: Czech, Danish, Greek, English, Finnish, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Thai, Turkish, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.0/10 (Expert Score) ★★★★★
Product is rated as #139 in category Performance Management Systems
Ease of use
Support
Ease of Setup

Spidergap is an online tool for creating and running 360В° feedback assessments. Employee-focused feedback reports help workers identify priorities for improvement and take action on personal development. The solution can be used within organizations that want to assess 10 people, or 10,000. Spidergap is typically used by human resources, learning & development staff, leaders in small to medium-sized businesses, and consultants.

Users can create and manage assessments that are easy to understand and simple to use. Questionnaires are completely customizable and can be edited at any time. Spidergap’s online designer lets users drag-and-drop to add questions, add text or edit rating scales. Organizations can even add their own logo and other custom branding.

Spidergap’s feedback reports and personal development plans are easy to understand and focus on the end goal. They highlight employee performance results clearly and provide lists of top strengths and top areas to improve. The comparison table shows how many employees agreed with the desired improvements in relation to each area.

Respondents are asked to summarize the performance of other employees, and are included in the feedback reports. Spidergap reports show other staff members’ suggestions on how an employee can build on his or her strengths, or how can they improve on their weakest areas. The development plan can be filled out by either the employee him- or herself, or with their line manager, focusing on three to five chosen areas to improve on. Plans should include a clear list of actions that will help the employee work towards improving overall performance. The report’s appendix gives users a complete breakdown of all feedback including current performance, desired performance and desired improvement.

Spidergap
Spidergap

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Customer Reviews

Spidergap Reviews

Bilawal A.

Advanced user of Spidergap
★★★★★
Gives an Excellent 360 Degree Feedback

What do you like best?

The email templates are easy to edit, aand so is issuing emails with links to the questionnaire, assessment and reminders. I even like the reports features. They are clear and informative. The summary information at the front and the detailed scores later, is an excellent format as a report. This software is very easy to use and the registration isn't even long. The support team is also very responsive and professional. Set up was easy and it takes minutes to get a questionnaire ready.

What do you dislike?

I believe the templates need to be a bit more streamlined. I would really like to see more question examples and matrix type things for an answer. Along with this, there are alot of features on the interface which I don't use which I think is redundant (at least for me). This might not be a con but I thought of mentioning it.

Recommendations to others considering the product:

I would definitely recommend this software to any organization that wants to do 360 assessments. Must have!

What problems are you solving with the product? What benefits have you realized?

A few days ago, we had the largest one-day sale event at our office, Day Festival. After this festival was over, I had distributed and shared a questionnaire which would help me get a better feedbback about our event. I was able to better understand about the success of this event. 360 assessment was only possible with Spidergap. The objective of the 360 was to start the conversation with individuals to help increase their self-awareness. Spidergap's reports made this work really well.

Review source: G2.com

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