Would not recommend TriNet
What do you like best?
The interface is pretty thorough and it does cover most HR-related items.
What do you dislike?
I run an organization that has been with TriNet for about 1 year and ~5 months. They were so-so as a PEO, but since the beginning of 2021, they've just fallen off a cliff. Their monthly minimum service charge went from $600 to $1,000 and the only "notification" they claim to have sent is an email from an unrecognized email address that as far I can tell I never received (or that it went directly into my spam). They did not even include a notification in the web portal. Furthermore, they sent this email after the enrollment period had already elapsed to ensure that smaller organizations might end up being forced to stay with them for an extra year.
Then, after discovering this additional charge, they choose to charge $100 per employee in order to terminate early and avoid paying even FURTHER charges. I am currently speaking with customer service and will update after that process concludes, but thus far I would recommend avoiding this company. JustWorks, Gusto, and others can serve small businesses better.
What problems are you solving with the product? What benefits have you realized?
Needed an HR/Payroll/Benefits solution for a small organization of under 5 employees
