Best Customer Journey Analytics Software

Products Buyer's Guide
6.6
Acoustic Analytics
★★★★★

Acoustic Analytics

Acoustic Analytics allows you to view your sites and apps from the customer perspective to discover opportunities.

There is power there but it is often clunky difficult to access - Administrator in Computer Software

Ease of use
6.0
Support
6.5
Ease of Setup
6.4

Languages supported: English

8.2
Act-On
★★★★★

Act-On

The Act-On Integrated Marketing Platform is the foundation for successful marketing departments in organizations of all sizes.

Act-On is great! - Nathan B.

Ease of use
7.9
Support
7.9
Ease of Setup
0.0

Languages supported: Arabic, Danish, German, English, French, Hebrew, Italian, Dutch, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.0
Glassbox
★★★★★

Glassbox

A powerful Digital Transformation Solution.

The Solution which tells me why my customers are acting the way they are ! - Thomas O.

Ease of use
8.4
Support
9.1
Ease of Setup
7.1
8.8
Indicative
★★★★★

Indicative

Indicative is a behavioral analytics platform that is specifically designed for growth marketers and product managers to optimize customer engagement, conversion, and retention. They integrate all sources of behavioral data together (e.g. websites, mobile apps, marketing automation platforms, CRM systems, etc), and allow our users to do complex data analysis using drag-and-drop in a web browser - no code or SQL knowledge required.

A good tool for startups - JosГ© Augusto B.

Ease of use
8.4
Support
8.8
Ease of Setup
7.7

Languages supported: English

9.0
Optimove
★★★★★

Optimove

The Optimove CDP autonomously transforms customer data into actionable insights that power thoughtful customer communications, at scale.

The best marketing platform for automations - Athina Z.

Ease of use
8.7
Support
9.2
Ease of Setup
8.7

Languages supported: English

9.0
SharpSpring
★★★★★

SharpSpring

SharpSpring is Simple Marketing Automation for Agencies & SMBs

SharpSpring is a CRM that makes sales easier - Jason C.

Ease of use
8.5
Support
9.1
Ease of Setup
7.6

Languages supported: German, English, French, Italian, Dutch, Portuguese, Romanian, Slovak, Spanish, Turkish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.6
PassFort
★★★★★

PassFort

PassFort adds the human touch to compliance automation. Digitally execute KYC, KYB, and AML workflows, then bring your people in and out of the process for high-value tasks.

Highly recommend - great platform, great support - Scott F.

Ease of use
Support
Ease of Setup

Languages supported: English

7.8
Acquia Marketing Cloud
★★★★★

Acquia Marketing Cloud

Acquia Marketing Cloud unifies content and customer data into one tool so organizations can deliver in-context, personalized experiences across channels and devices to drive engagement, conversions, and loyalty.

Strong solution to many problems - Jim Y.

Ease of use
6.7
Support
7.6
Ease of Setup
7.0
9.8
Xtremepush
★★★★★

Xtremepush

Xtremepush is a Multi-Channel Marketing Automation platform with All-in-One Enterprise solution that combines the power of In-App Analytics, Mobile Push & In-App Messaging, Web Push Notifications and iBeacon & Geo-Fencing targeting and delivers personalised campaigns to effectively drive conversions and reduce user churn.

Genius Marketing Tool - Administrator in Publishing

Ease of use
Support
Ease of Setup
8.0
Appier AIQUA
★★★★★

Appier AIQUA

The AIQUA customer engagement platform leverages AI to help marketers better understand their audience's specific needs. AIQUA identifies each customer's unique interests both inside and outside of your app or website. Marketers can precisely segment audiences based on what they need and want; map users across multiple devices to identify via which screen and channel to reach them; develop the most effective campaigns across the most engaging ...

A tool which is suitable for non-IT background marketers - Shi Yee T.

Ease of use
Support
Ease of Setup

Languages supported: English, Japanese, Korean, Chinese (Traditional)

6.8
Alterian Real-Time CX Platform
★★★★★

Alterian Real-Time CX Platform

Campaign Manager is a customer experience orchestration tool that enables Adaptive Marketers to automate a consistently relevant adaptive customer experience by simultaneously utilizing the latest state of each customer relationship across multiple campaigns and channels.

Alterian Real-Time CX Platform is easy to use. - Nalie L.

Ease of use
Support
Ease of Setup

Languages supported: English

8.6
Totango
★★★★★

Totango

Customer success platform used by enterprises to proactively drive adoption, retention, expansion, and improved reputation with their customers.

Totango has made our customer interactions better - Kristin H.

Ease of use
8.4
Support
8.6
Ease of Setup
9.3

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.0
Adobe Campaign
★★★★★

Adobe Campaign

New Adobe Campaign, formerly Neolane, lets you orchestrate personalized experiences determined by the customer's habits and preferences.

Adobe Products - up your marketing game! - Caroline M.

Ease of use
7.3
Support
7.9
Ease of Setup
7.3

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

8.2
Acoustic Experience Analytics (Tealeaf)
★★★★★

Acoustic Experience Analytics (Tealeaf)

Acoustic Experience Analytics (Tealeaf) Customer Experience Management Solutions provide the common "view" of the online customer.

Best anomaly detection and session Replay tool - Haswini S.

Ease of use
8.0
Support
8.0
Ease of Setup
0.0

Languages supported: German, English, French, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Chinese (Simplified)

9.4
Sitefinity Digital Experience Cloud
★★★★★

Sitefinity Digital Experience Cloud

Progress Sitefinity Digital Experience Cloud (DEC) is the unified marketing command center that enables marketers to drive growth by understanding and optimizing every customer's individual journey.

A great tool for customization and CMS. - Alex K.

Ease of use
Support
Ease of Setup
9.4
Cooladata
★★★★★

Cooladata

Cooladata is a full stack, time-series behavioral analytics solution, designed to see the complete user journey and gain a comprehensive understanding of their behavior.

Cooladata is the fast-track to quick ROI - Eran D.

Ease of use
Support
Ease of Setup

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.6
FirstHive
★★★★★

FirstHive

FirstHive marketing platform enables you to design, execute and manage e-mail, SMS and social media marketing campaigns. Customer intelligence by FirsHive empowers B2B and B2C marketers to sift through huge amounts of complex customer data to identify relevant data, creating buying opportunities in real-time at different phases of customer journey.

Efficient Platform & Support - Sameer M.

Ease of use
Support
Ease of Setup

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

7.6
Wicked Reports
★★★★★

Wicked Reports

Wicked Reports is a marketing analytics platform that provides subscription-based, actionable reports on marketing results at each stage of the customer's journey from first click to sale.

What's not to love? - Consultant in Health, Wellness and Fitness

Ease of use
Support
Ease of Setup
7.4
Cisco Customer Journey Platform
★★★★★

Cisco Customer Journey Platform

Transform your contact center into a strategic business asset with the the Cisco Customer Journey Platform—an omnichannel, cloud contact center solution that uses predictive analytics to lower operating costs and improve business performance.

Customer Journey--to nowhere-- Platform - John H.

Ease of use
Support
Ease of Setup
5.4
Nexidia Analytics
★★★★★

Nexidia Analytics

Nexidia Analytics organizes, analyzes, and operationalizes multichannel contact center interactions - providing crucial insight into the business in order to solve the business challenges and improve customer engagement.

Nexidia - User in Aviation & Aerospace

Ease of use
Support
Ease of Setup
9.0
Symplify Communication
★★★★★

Symplify Communication

Symplify Communication is the leader in cross-channel marketing automation for marketers and crm teams.

The Ultimate Communication Suite for our Group - Christen A.

Ease of use
8.7
Support
9.1
Ease of Setup
9.3

Languages supported: Danish, English, French, Swedish

8.6
Cisco Webex Experience Management (formerly CloudCherry)
★★★★★

Cisco Webex Experience Management (formerly CloudCherry)

Improve customer experiences and gain greater insight across customer journeys by mapping their experiences across all touchpoints in your organization.

Awesome platform for tracking Customer service performance - Administrator in Aviation & Aerospace

Ease of use
8.8
Support
8.4
Ease of Setup
8.5

Languages supported: Arabic, Bulgarian, Czech, German, English, French, Irish, Hebrew, Indonesian, Italian, Japanese, Latin, Lithuanian, Mongolian, Malay, Nepali, Dutch, Norwegian, Polish, Portuguese, Romanian, Spanish, Swedish, Thai, Turkish, Vietnamese, Chinese (Simplified)

8.6
NetBase
★★★★★

NetBase

NetBase delivers the social intelligence that global brands and agencies use to publish, monitor, analyze and engage with customers in real time.

NetBase Quid is a true enabler of customer centricity - Marc L.

Ease of use
7.9
Support
8.6
Ease of Setup
7.2

Languages supported: Arabic, Bengali, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Hindi, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Korean, Latvian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.8
ContactPigeon
★★★★★

ContactPigeon

ContactPigeon provide a platform that combines contact management, e-commerce analytics, campaign generator, automation smart-logic and reporting dashboard to allow eCommerce marketers of all sizes to automate and personalize customer experiences at massive scale across multiple channels - emails, web, SMS, and more.

ContactPigeon review - Zoi P.

Ease of use
9.0
Support
0.0
Ease of Setup
0.0

Languages supported: Greek, English

9.2
Piwik PRO
★★★★★

Piwik PRO

Piwik PRO is the only on-premises and cloud analytics suite that allows you to track user behavior even in the most secure areas while staying privacy-compliant. Map the customer journey, create a single customer view and visualize your data by building advanced reports and charts in seconds with Piwik PRO's simple drag and drop editor.

Great Open source analytics - Abhishek A.

Ease of use
8.1
Support
9.6
Ease of Setup
9.0

Languages supported: German, English, Finnish, French, Japanese, Dutch

8.0
Salesforce Journey Builder
★★★★★

Salesforce Journey Builder

Salesforce Journey Builder delivers cross-channel personalized experiences at every step of the customer lifecycle with B2C journey management.

The Start of a New Journey! - Ashmeeta M.

Ease of use
7.1
Support
7.9
Ease of Setup
5.2
8.8
Anodot
★★★★★

Anodot

Anodot provides real time operational business insights using machine learning algorithms.

A great and reliable platform - Alaa J.

Ease of use
7.8
Support
8.7
Ease of Setup
6.7

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.4
Pega Platform
★★★★★

Pega Platform

Pega is the only industry-leading platform that allows you to build scalable, enterprise-grade CRM, Digital Process Automation, BPM, Case Management, and AI apps, all on one unified platform.

Pega, a great business enhancement for any company who wants to leverage Resources - Alex F.

Ease of use
8.2
Support
8.3
Ease of Setup
0.0
8.0
Interana
★★★★★

Interana

Interana is the fast and scalable event-based analytics solution to answer critical business questions about how customers behave and products are used.

Interana is great for tracking what actions your customer did for bug investigations! - User in Computer Software

Ease of use
Support
Ease of Setup
8.0
Usermind
★★★★★

Usermind

Usermind's software empowers everyday users to automate business operations across disconnected apps and teams, and turn data into insights and action.

Amazing relationships with customer - Chattar Singh R.

Ease of use
Support
Ease of Setup

Languages supported: English

B2B Software Guide