Customer relationships can be complex, but that doesn’t mean they have to be difficult. Genesys Cloud™ makes customer relationships simple. Built to handle any channel, the Genesys Cloud solution follows the conversation everywhere—turning calls, email, chats and social comments into a seamless conversation.
Connect with Customers
Genesys Cloud simplifies the way you connect with customers across channels, providing all the context you need to deliver more personalized experiences and build stronger relationships.
Empower Your Teams
Give your employees the information they need in a tool they’ll love using. Get an all-in-one application built to engage your employees and boost your team’s performance.
Understand Your Business
With real-time dashboards and up-to-the-second analytics, Genesys Cloud provides the insights you need to run your business—no matter where your agents are located or which channels they handle.
Our award-winning software deploys in days, is intuitive to use and continually innovates with upgrades each week. Use it as an all-in-one application, easily add hundreds of packaged integrations, or customize the platform and make it your own. Genesys Cloud is built for people and built for change.
Jodie E.
Advanced user of Genesys Cloud
★★★★★
User Friendly and Easy to Train
What do you like best?
Genesys Cloud is intuitive, user friendly, and easy to train. These are very important factors for any call center where turnover can be high and staffing is seasonal. Our users have been very pleased with their productivity within the system. Dialer admins find the application much easier to navigate and configure than our previous solution. The features available within the Cloud platform are adaptive in a way that allows for flexible business growth in the future. Access to weekly system updates allows us to ensure our users are working in the most current, bug-free environment. The tools available to assist users and admins make it a breeze to maintain. Having the additional functions of chat, intuitive directories, and gamification are also bonus that make Cloud a well-rounded solution. Setup, configuration, and implementation support were easy and allowed for a smooth migration to this platform.
What do you dislike?
With only a month of experience, we have not identified any downsides yet.
Recommendations to others considering the product:
Ask lots of questions to ensure the system has all of the functionality you require.
What problems are you solving with the product? What benefits have you realized?
Our company needed a platform we could launch in a short time frame with flexible options to adapt as our business needs expand. So far Genesys Cloud has met expectations. We are currently using Cloud for outbound dialing only with plans to expand to inbound and multi-channel in the future. Caller ID configuration for each queue helps to support multiple clients by branding as each business entity in order to provide the best experience to those receiving our calls. Access to weekly system updates and routine enhancements makes the platform more appealing for migration of additional business. The interactive tools and reporting make user monitoring easy and efficient. Ability for users to connect with one another for real-time assistance is a valuable tool we have not previously had within dialer platforms before. We were previously using external chat functions. Primarily the ease of configuration, flexibility of add-in options, and intuitiveness has solved a major barriers for our users and administrators that we encounter frequently with other solutions.
Review source: G2.com
