Images
Five9 is a leading provider of cloud contact center software, bringing the power of the cloud to more than 2,000 customers worldwide and facilitating more than five billion call minutes annually.
Since 2001, Five9 has led the cloud revolution in contact centers, delivering software to help organizations of every size transition from premise-based software to the cloud. For more information visit www.five9.com.
Customer Reviews
User in Automotive
Advanced user of Five9It is simple and easy to use, from installation to the interface we really like this system over the previous one we had in our company. We transitioned from Cisco to this platform and the training and support from the Five9 team was unmatched! They were extremely helpful in assisting us with building custom reports and the online resources available for training for the employees was perfect to allow them to be self sufficient in learning the tool.
There are a few downsides, but I believe this is more because we are still learning the tool. Comparing this system to Cisco there are definitely a lot of similarities, but in Cisco it stood out more when an employee was kicked out of the system. Reporting is a bit hard to build out, but again we are still learning and there are webinars Five9 offers on this and I plan to attend one to learn more how to customize reports for our accounts needs.
We use Five9 to monitor and manager our call center calls and for client reporting. We really like how easy it is to use, very user friendly and intuitive interface. The online resources for self managing the tool are amazing, I have never seen such an organized and easy resource with any system we have had before.
