Best Social Customer Service Software in 2024

9.0

★★★★★

Sprinklr Modern Care

With Sprinklr Modern Care's unified database and proven AI-powered listening capabilities, you can engage with customers across 35+ digital channels — and have real, human conversations at scale.

A complete tool to easily manage busy accounts - Matteo C.

Ease of use

8.7

Support

9.1

Ease of Setup

9.0

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9.2

★★★★★

Gladly

Gladly is a customer service software.

Gladly improves workflow and efficiency. - Kimberly L.

Ease of use

9.4

Support

9.0

Ease of Setup

0.0

Languages supported: English

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9.2

★★★★★

Front

Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

Front: all your channels in a single place - Ian F.

Ease of use

9.1

Support

9.3

Ease of Setup

8.6

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.0

★★★★★

Sprinklr Modern Engagement

Sprinklr has 19 social media management modules, purpose-built to deliver amazing customer experiences and ensure the voice of the customer is heard and acted upon by every employee.

The definitive modern media monitoring platform - Nazih F.

Ease of use

7.4

Support

7.8

Ease of Setup

0.0

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9.8

★★★★★

YesHello - Your Team Inbox for WhatsApp.YesHello is a business messaging platform that gives every team member in your company their own separate login to WhatsApp. It also offers powerful collaboration features to make it easier for your team to manage all customer messages as a team.

superb. saved lot of my times, energy and money. - noorizan e.

Ease of use

Support

Ease of Setup

Languages supported: English, Malay, Chinese (Simplified)

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9.2

★★★★★

Messenger Communication Platform

Your customers can write to you via the most popular messaging apps, WhatsApp, Facebook Messenger, Apple Business Chat, Telegram and Viber, and you increase your efficiency and improve your customer relationship.

best interface ever! - mayur s.

Ease of use

9.4

Support

9.1

Ease of Setup

8.9

Languages supported: German, English, French, Italian, Portuguese, Spanish

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9.2

★★★★★

Local Measure

Local Measure is a location-based social media monitoring and real-time engagement platform.

New to Local Measure but it seems pretty helpful - User in Health, Wellness and Fitness

Ease of use

8.6

Support

9.4

Ease of Setup

8.5

Languages supported: English

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9.0

★★★★★

SupportYourApp

SupportYourApp is all-in-one customer support solution for growing startups and successful software, hardware, SaaS, and ecommerce companies.

Pro customer support - Anna J.

Ease of use

8.9

Support

9.1

Ease of Setup

8.7

Languages supported: German, English, Finnish, French, Hebrew, Italian, Japanese, Dutch, Polish, Portuguese, Russian, Spanish, Swedish, Ukrainian, Chinese (Simplified)

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9.0

★★★★★

CrowdControlHQ

CrowdControlHQ is a leading social media management and compliance platform built for enterprise.

Easy to use, not a hassle. - Parrish M.

Ease of use

9.7

Support

8.0

Ease of Setup

0.0

Languages supported: English

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8.0

★★★★★

Vtiger Help Desk

Automatically generate and assign cases from customer emails, tweets, phone calls, customer portal submissions, or web-to-case forms. Cases automatically capture and display all conversations across channels, and link to contacts, projects, and other relevant records.

Good Automation Tool for Support Teams - Administrator in Management Consulting

Ease of use

9.2

Support

7.2

Ease of Setup

8.9

Languages supported: Arabic, Bulgarian, German, English, French, Hebrew, Croatian, Hungarian, Italian, Japanese, Dutch, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Turkish, Vietnamese, Chinese (Simplified)

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7.2

★★★★★

Percolate

Percolate provides a powerful, intuitive software platform to manage all your marketing in one place.

A solution for management of social media profiles and the content - Ungureanu B.

Ease of use

7.3

Support

6.9

Ease of Setup

6.9

Languages supported: German, English, French, Dutch, Portuguese, Spanish, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.2

★★★★★

Juphy

Speed up customer satisfaction management process by bringing all the real-time social messages into one place.

A must tool for CM or Business owners - Alexandro L.

Ease of use

9.1

Support

9.1

Ease of Setup

0.0

Languages supported: English

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9.2

★★★★★

Sentiment

Sentiment's penetrating monitoring gives you a real commercial advantage in the vital activities that we call our ‘three pillars' – customer insight, lead generation and customer service.

Running Sentiment Analysis on Product Reviews - Zameer M.

Ease of use

8.7

Support

9.5

Ease of Setup

8.0

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7.2

★★★★★

eGain Social

eGain Social™ is a one-of-a-kind product for social media management embedded with the capabilities of social customer service, knowledge harvesting and single-sourced social publishing, and reputation management.

Egain allows integration with the brand and the customer on another level. - Daniela A.

Ease of use

8.7

Support

6.3

Ease of Setup

0.0

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8.8

★★★★★

Reputation

Manage business reviews with enterprise reputation management software

Very easy and user friendly site. - Cameron L.

Ease of use

8.9

Support

8.7

Ease of Setup

9.0

Languages supported: German, English, French, Spanish

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8.6

★★★★★

Sparkcentral by Hootsuite

Sparkcentral is the fastest enterprise social media helpdesk platform, specifically built for high-volume and real-time engagement.

The spectrum of Sparkcentral's functionalities can cover a customer's needs and it is user friendly - Venetia F.

Ease of use

9.2

Support

8.3

Ease of Setup

0.0

Languages supported: Afrikaans, Arabic, Belarusian, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Basque, Persian, Finnish, French, Irish, Galician, Gujarati, Haitian, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Kannada, Central Khmer, Korean, Latvian, Lithuanian, Malayalam, Marathi, Macedonian, Malay, Nepali, Dutch, Norwegian, Punjabi, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Somali, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Telugu, Tagalog, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Yiddish, Chinese (Simplified), Maltese

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7.2

★★★★★

LivePerson

Customer experience management matters. Drive conversions and customer loyalty with LivePerson's online real-time engagement solutions.

Legacy product and customer support - Jarl Gustaf J.

Ease of use

7.6

Support

6.7

Ease of Setup

0.0

Languages supported: Arabic, Bulgarian, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional)

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9.6

★★★★★

NapoleonCat.com

NapoleonCat.com is an analytics, engagement & publishing platform for social media marketing.

Makes social media management and analytics easy - Tushar J.

Ease of use

9.3

Support

9.7

Ease of Setup

9.3

Languages supported: English, Polish

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9.4

★★★★★

NABD System

Obtain a cloud customer service system with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows small and medium companies to efficiently support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email, social media, chat, mobile apps). NABD system offers a FULLY functional FREE plan suited for most ...

A Great Helping Desk Tool - Alcot B.

Ease of use

9.7

Support

9.0

Ease of Setup

0.0

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9.4

★★★★★

Social Network Cloud

A secure enterprise social network that connects your business processes, enterprise applications, and content.

Social Network Cloud excellent tool for social network integration. - Esperanza L.

Ease of use

Support

Ease of Setup

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8.8

★★★★★

Crisp

Increase Your Conversion and Customer Satisfaction.

Amazing Intercom replacement - but not GDPR compliant unfortunately - Boris P.

Ease of use

9.2

Support

8.5

Ease of Setup

0.0

Languages supported: German, English, French, Japanese, Dutch, Portuguese, Spanish, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.0

★★★★★

ServiceNow Customer Service Management

Great service isn't just the responsibility of the customer service department. Connect customer service with other departments to identify and resolve issues faster, reduce costs, and increase satisfaction using Customer Service Management.

Makes Service management a breeze - Administrator in Education Management

Ease of use

7.3

Support

8.1

Ease of Setup

0.0

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8.4

★★★★★

Salesforce Digital Engagement

Engage customers at the right time across any digital channel — mobile messaging, web chat, social networks, and more — to provide a seamless service experience.

Embedded Salesforce Functionality for Your Website - Jordan R.

Ease of use

8.4

Support

8.2

Ease of Setup

8.1

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8.8

★★★★★

Userlike

Userlike is a live chat software that allows your website visitors to connect with your service operators in the moment of greatest need

Very straightforward to get started, and immediate results. - Stephen P.

Ease of use

8.7

Support

8.9

Ease of Setup

8.5

Languages supported: German, English, French, Italian, Dutch, Portuguese, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.2

★★★★★

Trengo

One shared inbox for all customer contact channels

User friendly platform with high capabilities - Allan L.

Ease of use

9.2

Support

9.2

Ease of Setup

9.2

Languages supported: German, English, French, Dutch, Portuguese, Spanish

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9.4

★★★★★

SentiOne

Track buzz surrounding your brand online

SentiOne in order to help IT market in Poland - Kacper B.

Ease of use

9.2

Support

9.4

Ease of Setup

0.0

Languages supported: Bulgarian, Czech, German, English, Finnish, French, Croatian, Hungarian, Italian, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Ukrainian

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8.2

★★★★★

Awario

Awario is a smart way to monitor, engage, and impact the Web for businesses and individuals alike. Take a moment to set up an alert with AWAR.IO by simply entering your keywords, and never miss an important conversation again.

Awesome Awario Answers! - Timothy F.

Ease of use

8.3

Support

8.1

Ease of Setup

9.2

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.0

★★★★★

ZoomSphere

ZoomSphere is a social media management tool carefully designed for great teamwork. It helps customers around the world manage their social media community, analyze data, watch the competition, customize approval workflows, manage projects and much more – all from one place.

Zoomsphere is the best - Nikola J.

Ease of use

Support

Ease of Setup

Languages supported: English

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9.4

★★★★★

eclincher

eClincher provides a complete and intuitive software solution to efficiently manage social media presence. Key features: publishing, auto posting and recycle content, social inbox, engagement, monitoring, content curation, influencers, advanced analytics, reports, team collaboration, and much more. Integrated with Facebook, Twitter, Instagram, Google+, LinkedIn, Pinterest, YouTube...

For everyday use and professionals alike - Rainer S.

Ease of use

9.1

Support

9.4

Ease of Setup

9.0

Languages supported: English, French, Portuguese, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.8

★★★★★

Zoho Desk

Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

Promising solution for all the service desk needs - Fabio Ivan d.

Ease of use

8.5

Support

8.8

Ease of Setup

0.0

Languages supported: German, English, French, Japanese, Portuguese, Russian, Spanish, Turkish, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

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