SupportYourApp

SupportYourApp is all-in-one customer support solution for growing startups and successful software, hardware, SaaS, and ecommerce companies.

Languages supported: German, English, Finnish, French, Hebrew, Italian, Japanese, Dutch, Polish, Portuguese, Russian, Spanish, Swedish, Ukrainian, Chinese (Simplified)

9.0/10 (Expert Score) ★★★★★
Product is rated as #18 in category Social Customer Service Software
Ease of use
8.9
Support
9.1
Ease of Setup
8.7

SupportYourApp is a human+tech customer support outsourcing that powers Unicorn and award-winning tech companies worldwide.

By leveraging in-house digital tools and local talents, we scale 24/7 omnichannel support coverage in up to 28 languages for clients in 25 countries.

Handpicked team is trained up to in-house standards of the world’s leading brands is augmented by modern proprietary support tools.

About SupportYourApp:
Established in 2010
550+ employees
2x annual growth
Over 100 clients in 26 countries
28 languages
PCI/DSS L3 compliant
ISO/IEC 27001:2013 certified
GDPR and CCPA compliant

Providing teams and expertise for:
Customer Support (Front desk, Tier 1)
Technical Support (Tier 1-3)
Customer Success and Sales
Call Center Services
Back-Office (Data Entry, Content Moderation & Enrichment)
Data Annotation
Staff Augmentation (Web & software developers, UX/UI designers, QA)

SupportYourApp
SupportYourApp

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Customer Reviews

SupportYourApp Reviews

Anna J.

Advanced user of SupportYourApp
★★★★★
Pro customer support

What do you like best?

We felt that SupportYourApp takes care of our clients like they are their families. This is something that you can rarely expect from a BPO company working with thousands of callers every day. Each question has been answered promptly, and with clear instructions. We really like a personal approach to every issue and every customer – a game changing experience. Our plan was to hire a professional team who could take care of the support queue, deliver 24/7 service and keep up with the SLA terms we had in place. We needed quick and comprehensive responses for all customer inquiries as our volumes were growing rapidly.

What do you dislike?

We can't think of anything, really. We're happy with the collaboration we've grown with SupportYourApp throughout our time together. The quality and thoroughness has exceeded our expectations.

Recommendations to others considering the product:

Have clear requirements and vision.

What problems are you solving with the product? What benefits have you realized?

We've signed a contract with a large enterprise company, who has specific strict SLA terms when it comes to customer care, including 24/7 service. This is what we were looking for in the first place. We thought it was a perfect match for us, as the solutions SupportYourApp offered ticked all the boxes we had. We also felt a connection from the very first interaction, and after that it all went smooth, and we've come to an agreement.

Review source: G2.com

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