Best Shared Inbox Software

Products Buyer's Guide
9.6
MailClark
★★★★★

MailClark

MailClark is a bot for external communications.

Mail Clark solves a problem that was plaguing our organization - Brian S.

Ease of use
8.3
Support
0.0
Ease of Setup
0.0

Languages supported: English

9.2
Front
★★★★★

Front

Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

Front: all your channels in a single place - Ian F.

Ease of use
9.1
Support
9.3
Ease of Setup
8.6

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.8
HubSpot Service Hub
★★★★★

HubSpot Service Hub

Today, customers expect resolutions in minutes and personalized, 24/7 service through various channels. But most customer service teams struggle to meet these growing demands because their tools and data live across multiple sources.Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. The result? More time for proactive service that delights, ...

Marketing tool that can also handle customer service - Jacob S.

Ease of use
8.6
Support
9.0
Ease of Setup
6.0

Languages supported: German, English, French, Japanese, Portuguese, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.6
Outpost
★★★★★

Outpost

Try Outpost instead. It's the best email tool for team collaboration, transparency, and accountability.

Simple and to the point - Katlin H.

Ease of use
9.3
Support
8.2
Ease of Setup
9.0

Languages supported: English

9.4
Hiver
★★★★★

Hiver

Hiver turns Gmail into a simple, powerful collaboration and customer support tool.

What I like about Hiver - LeNelle E.

Ease of use
9.1
Support
9.4
Ease of Setup
0.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

8.6
GrooveHQ
★★★★★

GrooveHQ

8,000+ companies provide personal support at scale with Groove's Shared Inbox, Knowledge Base, and Reports. All without breaking the bank.

Entire online help desk solution for small businesses - Khagendra B.

Ease of use
9.1
Support
8.3
Ease of Setup
0.0
8.8
Helprace
★★★★★

Helprace

Helprace is a customer service platform, consisting of a ticketing system, a community with a knowledge base and an intuitive feedback system with 4 distinct categories. For small and medium businesses.

customer support simply and easily - David R.

Ease of use
Support
Ease of Setup

Languages supported: Arabic, Czech, Danish, German, English, Persian, Finnish, French, Hebrew, Croatian, Hungarian, Armenian, Indonesian, Italian, Japanese, Korean, Malay, Dutch, Norwegian, Polish, Portuguese, Russian, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.8
Helpwise
★★★★★

Helpwise

Sharing email account login among team members is not scalable. Helpwise is an easy to use shared inbox for your team email accounts like help@, sales@, jobs@ etc.

Helpful Helpwise! - Janiece R.

Ease of use
9.4
Support
9.8
Ease of Setup
9.4

Languages supported: English

9.2
Trengo
★★★★★

Trengo

One shared inbox for all customer contact channels

User friendly platform with high capabilities - Allan L.

Ease of use
9.2
Support
9.2
Ease of Setup
9.2

Languages supported: German, English, French, Dutch, Portuguese, Spanish

8.8
Keeping
★★★★★

Keeping

Keeping is a ticketing system that integrates with Gmail

Easy to use CRM solution - Andrew M.

Ease of use
8.9
Support
8.8
Ease of Setup
8.6

Languages supported: English

8.8
Gmelius
★★★★★

Gmelius

Work together, everywhere! Gmelius offers a unique collaboration platform that integrates with the tools already used by your company. No need to migrate your data to a different solution or train your teams on how to use another application.

Why Is This Not a Standard Application for Everyone? - Paula B.

Ease of use
8.5
Support
8.9
Ease of Setup
8.2

Languages supported: German, English, French, Italian, Spanish

8.4
Zendesk Support Suite
★★★★★

Zendesk Support Suite

Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

My review about experiences using zendesk support suite at my company betabrand - Frank C.

Ease of use
8.6
Support
8.3
Ease of Setup
8.3

Languages supported: Arabic, Catalan, Czech, Danish, German, Greek, English, Estonian, Persian, Finnish, French, Irish, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Georgian, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

8.8
Freshdesk
★★★★★

Freshdesk

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

Easy intuitive interface and quick setup. Best in Integration - Vinoth K.

Ease of use
8.8
Support
8.7
Ease of Setup
8.8

Languages supported: Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

8.6
Help Scout
★★★★★

Help Scout

A help desk for teams that insist on a delightful customer experience

Easy to use email-based support system, and great support from the team - Pierre-Luc S.

Ease of use
9.1
Support
8.3
Ease of Setup
0.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.2
Kayako
★★★★★

Kayako

Kayako is effortless email, live chat, and knowledge base software that helps teams be more productive and build customer loyalty.

A Helpful Helpdesk In A Neat Little Package - Administrator in Marketing and Advertising

Ease of use
8.4
Support
7.9
Ease of Setup
8.0

Languages supported: German, English, French, Italian, Dutch, Portuguese, Russian, Spanish, Swedish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.0
Sortd for Gmail
★★★★★

Sortd for Gmail

Sortd is the world's first Business Productivity Suite for Gmail. It offers one workspace to manage your Emails, To-do's, Projects, Sales, Client Service, Company Workflow and Teamwork ... right in GMAIL.

Sortd has changed my inbox into productivity machine - Megan O.

Ease of use
9.2
Support
8.9
Ease of Setup
9.4
9.4
ProProfs Help Desk
★★★★★

ProProfs Help Desk

ProProfs Help Desk is a cloud-based help desk and customer service to ticket all customer requests are kept in one place.

Manage More with Gmail like Interface - Ashish G.

Ease of use
9.8
Support
8.8
Ease of Setup
0.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.8
Drag
★★★★★

Drag

Turn Gmail into shared Trello-like boards. Built for individuals and teams to manage emails, tasks, sales, helpdesk and projects right from inside their Inbox.

Great and easy integration - Peter C.

Ease of use
9.0
Support
8.7
Ease of Setup
8.6

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

9.8
Loop Email
★★★★★

Loop Email

Loop Email is here to help businesses deal with their cluttered inboxes more efficiently.

Loop is more than an e-mail client - UroЕЎ U.

Ease of use
9.8
Support
9.7
Ease of Setup
0.0

Languages supported: English

9.0
ClientFlow
★★★★★

ClientFlow

Organize, track, and standardize client communication and approvals.

A Complete Project Management Platform for the Project Managers - User in Information Technology and Services

Ease of use
Support
Ease of Setup

Languages supported: English

7.0
Cerb
★★★★★

Cerb

Cerb helps team inbox with bot powered email management and workflow automation.

Cerb @ a glance - James O.

Ease of use
Support
Ease of Setup

Languages supported: German, English, Italian, Dutch, Portuguese, Russian, Spanish

4.0
Threads
★★★★★

Threads

Threads is a cloud based application that records user's entire organisation emails and phone calls and allows them to view, share and investigate them in an easy to use, familiar interface.

More to be desired from threads - Elle C.

Ease of use
Support
Ease of Setup

Languages supported: English

0.0
Emailgistics
★★★★★

Emailgistics

Email productivity tool for shared mailboxes that seamlessly integrates with Microsoft Office 365 and your Outlook mail client. Manage high volumes of email faster for team inboxes like sales@ and customerservice@ with automated assignment, alerts for unanswered messages and reporting. Organize your team inbox, with clear email ownership and visibility, never miss another email or duplicate a reply.

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Ease of use
Support
Ease of Setup
B2B Software Guide