Streamline your shared email inbox with Outpost. Easily track, collaborate, and respond to messages sent to catchall email addresses like info@ or support@.
Everyone can work in the same inbox without stepping on each other’s toes.
– Assign emails to colleagues or subject matter experts to ensure your team knows who’s doing what.
– Real-time collision alters ensure no two team members are working on the same email response.
– With dynamic email templates, custom routing rules, tags, and filters – you spend less time managing your email and more time delivering better customer support.
– Private team notes prevent forwards and CC’s to keep all the back-and-forth in one place.
– Outpost is simple and affordable so that it’s easy for anyone to use.
Outpost is ideal for small businesses and teams who are responsible for managing incoming email from prospects, customers, and external business partners.
Our world-class customer support team is located in Eugene, Oregon.
Katlin H.
Advanced user of Outpost
★★★★★
What do you like best?
The staff at Outpost are super responsive; any time I have had questions, they have always responded promptly. I also requested a feature be considered, and they pushed to make it available in their next update, which helped myself and my team as well.
What do you dislike?
There are still some features that for me are missing, for example, being able to sort messages into folders not just tags. Perhaps it's a personal preference, but I prefer to have my main inbox clear when projects are in the works and this way I could better organize tags and some sub-tags (folders/sub-folders) for certain topics.
What problems are you solving with the product? What benefits have you realized?
I use Outpost to manage a shared email account for one of my company's outreach program. It has definitely helped minimize the back and forth and messiness of forwarding emails and internal discussions are right there with the email history.
Review source: G2.com
