Best Service Desk Software

Products Buyer's Guide
8.2
Vivantio
★★★★★

Vivantio

Welcome to the future of service. Meet a service management tool that combines the technical power of enterprise-level software with the flexibility of a modern cloud-based app.

Helpful for multiple departments - Brad S.

Ease of use
8.3
Support
8.1
Ease of Setup
0.0

Languages supported: English, French, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

10.0
Mint Service Desk
★★★★★

Mint Service Desk

Mint Service Desk is a next-generation of ITSM platforms. It can be used freely without any limitation in functionalities for up to 3 agents. Currently it's being distributed as On-Premise Solution.Main features:- Ticket types- Dynamic attributes which can be assigned to certain ticket types- Email Integration- Chat-based communication- Autoresponse- Response templates- Queues- Asset management- CMDB- Dynamic attributes assigned to asset ...

A quite new but great contender for service desk and more - J F B.

Ease of use
8.3
Support
0.0
Ease of Setup
0.0

Languages supported: Afrikaans, English, Malayalam, Dutch, Polish, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.0
Incident IQ
★★★★★

Incident IQ

Incident IQ is a cloud-based technology support platform that allows school districts to effectively support all the hardware, software and systems that teaching and learning depends on.

Is more than a help desk service. - Rusell G.

Ease of use
8.8
Support
9.0
Ease of Setup
8.7

Languages supported: English

7.2
Track-It!
★★★★★

Track-It!

IT Help Desk Software

Track IT Review - Administrator in Retail

Ease of use
7.8
Support
6.9
Ease of Setup
6.4

Languages supported: German, English, French, Italian, Portuguese, Spanish

Platforms: Mac, Win

Price: $$$$$

Business Size: 1

9.2
Freshservice
★★★★★

Freshservice

Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

Better than Zendesk, Simple and Intuitive - Ehtesham I.

Ease of use
9.2
Support
9.1
Ease of Setup
8.9

Languages supported: Catalan, Czech, Danish, German, English, Estonian, Finnish, French, Hungarian, Indonesian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

7.8
EasyVista Service Manager
★★★★★

EasyVista Service Manager

EasyVista Service Manager simplifies IT Service Management by making it easy to deliver and easy to use for today's enterprise.

Partnering with EasyVista has been since they first came to the US - Deborah M.

Ease of use
6.8
Support
7.7
Ease of Setup
6.7

Languages supported: Catalan, German, English, French, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Russian, Slovenian, Spanish, Chinese (Simplified)

9.4
Splashtop SOS
★★★★★

Splashtop SOS

Splashtop SOS is a simple, fast, and cost-effective alternative to TeamViewer, Citrix GoToAssist, Cisco WebEx, and LogMeIn Rescue.

Excellent Performance, Excellent Value - Alan A.

Ease of use
9.3
Support
9.5
Ease of Setup
8.4

Languages supported: German, English, French, Portuguese, Spanish, Chinese (Simplified)

7.4
SunView ChangeGear
★★★★★

SunView ChangeGear

SunView ChangeGear is a fully-integrated Service Desk Platform with powerful features and affordable pricing built to meet all of your IT service management needs.

Nice program for tracking work within our company following the ITIL process - User in Utilities

Ease of use
7.8
Support
7.1
Ease of Setup
0.0

Languages supported: English, French, Spanish

8.4
Jira Service Management
★★★★★

Jira Service Management

Built on Atlassian's Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

Easy to set up, easy to train, easy to use - Steve A.

Ease of use
8.0
Support
8.3
Ease of Setup
0.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

8.8
SolarWinds Service Desk
★★★★★

SolarWinds Service Desk

SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.

Workflow - Jordan H.

Ease of use
9.0
Support
8.7
Ease of Setup
0.0

Languages supported: Arabic, Bulgarian, Czech, Danish, German, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Italian, Japanese, Georgian, Dutch, Norwegian, Polish, Portuguese, Russian, Albanian, Turkish, Chinese (Simplified), Fijian

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

8.2
Micro Focus Service Management Automation X (SMAX)
★★★★★

Micro Focus Service Management Automation X (SMAX)

Help your service desk agents and IT managers proactively manage service quality. 200+ out-of-the-box reports displayed on dashboards give you instant visibility and easy to customize reports.

Platform to manage and optimize customer service and IT services - Patrick F.

Ease of use
7.7
Support
8.2
Ease of Setup
0.0

Languages supported: Arabic, Danish, German, Greek, French, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Chinese (Simplified)

8.6
Clarity SDM
★★★★★

Clarity SDM

Ca Service Desk Manager to help IT service desk analysts, deliver customer service without the fear of overbearing processes or metrics. With the solution, teams can embrace teamwork rather than work from siloed knowledge stashes and disjointed communications.

Simple and easy to use ITSM application - Consultant in Information Technology and Services

Ease of use
7.8
Support
8.5
Ease of Setup
8.2
8.6
Service Creatio
★★★★★

Service Creatio

BPMonline Service Desk is a web-based Service Desk software that takes advantage of advanced business process management (BPM) features and ITIL best practices.

A system that took our customer engagement to a whole new level - User in Education Management

Ease of use
Support
Ease of Setup

Languages supported: Arabic, Czech, German, English, Persian, French, Hebrew, Italian, Dutch, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Ukrainian

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

9.4
Vision Helpdesk
★★★★★

Vision Helpdesk

The ALL IN ONE customer support helpdesk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof.

A Clean, Lightweight but Powerful Helpdesk System - Administrator in Non-Profit Organization Management

Ease of use
9.0
Support
9.7
Ease of Setup
0.0

Languages supported: Danish, German, English, French, Italian, Dutch, Polish, Portuguese, Russian, Spanish, Swedish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

7.2
Footprints Service Desk
★★★★★

Footprints Service Desk

Service desk software designed for the way people use technology

Footprints is a pretty good service desk - User in Higher Education

Ease of use
7.1
Support
6.9
Ease of Setup
7.0

Platforms: Win, Linux

Price: $$$$$

Business Size: 1

9.0
ManageEngine ServiceDesk Plus MSP
★★★★★

ManageEngine ServiceDesk Plus MSP

ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls.

ServiceDesk Plus- Nice multiutility tool - Abhishek A.

Ease of use
Support
Ease of Setup

Platforms: Win, Linux

Price: $$$$$

Business Size: 1

7.6
SolarWinds Web Help Desk
★★★★★

SolarWinds Web Help Desk

Web Help Desk & Asset Management Software.

Easiest Help Desk solution i've used. - Administrator in Hospital & Health Care

Ease of use
7.8
Support
7.3
Ease of Setup
7.7

Languages supported: Arabic, Bulgarian, Czech, Danish, German, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Italian, Japanese, Georgian, Dutch, Norwegian, Polish, Portuguese, Russian, Albanian, Turkish, Chinese (Simplified), Fijian

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.0
SysAid
★★★★★

SysAid

SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

Great cloud solution with very good support - Michael D.

Ease of use
9.0
Support
9.2
Ease of Setup
8.8

Languages supported: Arabic, Bulgarian, Catalan, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Urdu, Uzbek, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

8.8
C-Desk
★★★★★

C-Desk

This is a comprehensive tool for the organization to manage all service requests, not only to the IT department but to any department of any location in the organization.

Good tool for helpdesk analysts - Keerthi P.

Ease of use
Support
Ease of Setup
8.8
Apptio
★★★★★

Apptio

The business management system of record for hybrid IT

Apptio: an extremely flexible software - Alvaro M.

Ease of use
Support
Ease of Setup
7.8
Clarity SM
★★★★★

Clarity SM

Clarity SM from CA Technologies enables you to deliver consistent IT service support. Automate interactive support, self-service and advanced root cause analysis with Service Desk Manager from CA Technologies.

Great tool that encompassing all service needs - User in Hospital & Health Care

Ease of use
Support
Ease of Setup

Languages supported: German, English, French, Italian, Japanese, Portuguese, Spanish, Chinese (Simplified)

7.8
Electric
★★★★★

Electric

Electric is the world's first all-in-one IT support solution for small and midsize offices delivered in real-time. Through a chat interface, personalized service and flat-rate pricing we keep your email, computers, Wi-Fi and software running smoothly at a fraction of the cost and headaches normally experienced with traditional managed service providers.

They keep getting better!!! - Administrator in Staffing and Recruiting

Ease of use
8.4
Support
7.2
Ease of Setup
9.4

Languages supported: English

8.6
IBM Control Desk on Cloud
★★★★★

IBM Control Desk on Cloud

Rapid expansion of information technology has transformed the way organizations create value. Yet as users and the infrastructure grow to take advantage of the automation and insights IT delivers, managing the resulting multivendor, multiplatform environment becomes an increasingly complex task. IBMВ® Control Desk provides the IT service management (ITSM) needed to simplify support of users and infrastructure. It reduces costs and increases ...

Control desk but it is Cloud based. - Lorenzoгѓ­гѓ¬гѓігѓ„г‚© M.

Ease of use
Support
Ease of Setup
8.6
IT Service Management
★★★★★

IT Service Management

ServiceAide offers a robust full-featured service management solution with artificial intelligence powered virtual support agent.

All management solution at one place - Parul G.

Ease of use
Support
Ease of Setup

Languages supported: German, English, Finnish, French, Italian, Japanese, Portuguese, Russian, Spanish, Swedish, Chinese (Simplified)

8.0
iTop
★★★★★

iTop

iTop is an ITSM software from Combodo.

Complete system for ITIL control within the company - Daniel Alfonzo A.

Ease of use
Support
Ease of Setup
7.4
TeamHeadquarters
★★★★★

TeamHeadquarters

TeamHeadquarters Project Management Makes It Easy to Plan, Execute and Control Your IT Projects.

Switched from JIRA to TeamHeadquarters - John M.

Ease of use
Support
Ease of Setup

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

5.0
ServiceWise
★★★★★

ServiceWise

ServiceWise is a fully customizable self-service portal. The portal is a single-access point for end-users reporting problems, requesting service, downloading software, accessing request forms and for searching knowledge.

Clunky User Experience - User in Higher Education

Ease of use
Support
Ease of Setup

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

B2B Software Guide