Alemba Service Manager

What do you like best?

We moved a lot of our ITIL based functions into vFire. e.g. Service desk ticketing, change management, asset inventory. Prior to implementing vFire they were all separate disparate systems. It's highly flexible (which is not always a good thing)

What do you dislike?

It's very flexible which can become confusing if you lose sight of your desired finishing point. having a clear plan and desired results for implementing it is a must.

Recommendations to others considering the product:

Currently the application doesn't support a full html client. This will change in the next version which will make the application non operating system dependent.

What problems are you solving with the product? What benefits have you realized?

Service desk ticketing, customer self service in reporting faults, asset management, change management.