Best Remote Support Software

Products Buyer's Guide
9.6
ISL Light
★★★★★

ISL Light

Remotely access and manage devices to provide on-demand IT support. View the screen and control a remote computer or mobile device.

ISL is a trustable and good firm with a solid reseller-system! - J.A. v.

Ease of use
9.5
Support
9.5
Ease of Setup
9.6

Languages supported: Bulgarian, Czech, Danish, German, English, French, Hebrew, Hindi, Croatian, Italian, Japanese, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish, Serbian, Chinese (Simplified)

8.6
RemotelyAnywhere
★★★★★

RemotelyAnywhere

RemotelyAnywhereis a network monitoring software that helps to monitor systems, allows to get alerts and resolve issues remotely using the industry's richest remote-support toolkit.

Awesome And Versatile Remote Access Application For Administrators Of Any Size Business - Frank L.

Ease of use
9.7
Support
10.0
Ease of Setup
0.0
8.0
SolarWinds DameWare Remote Everywhere
★★★★★

SolarWinds DameWare Remote Everywhere

Deliver the tools IT professionals need in a cloud-based, remote support solution. Dameware Remote Everywhere is a fast, simple, and lightweight cloud-based remote support solution, accessible from almost anywhere with an internet connection.

Good product, bad policies - Mike S.

Ease of use
Support
Ease of Setup

Languages supported: English

9.6
Splashtop Remote Support
★★★★★

Splashtop Remote Support

Splashtop Remote Support is a VDI software tool that allows IT professionals to remotely access computers and assist users.

Seemless transition from LMI - Justin M.

Ease of use
9.6
Support
9.7
Ease of Setup
9.5

Languages supported: German, English, French, Japanese, Portuguese, Spanish, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.6
Instant Housecall
★★★★★

Instant Housecall

Remote support software for IT Pros. XP/Vista/7/8/RT. View & Control any PC or Mac through firewalls from anywhere.

High quality remote software - Avi G.

Ease of use
10.0
Support
10.0
Ease of Setup
0.0
9.0
Cireson Self-Service Portal
★★★★★

Cireson Self-Service Portal

The Cireson Self-Service Portal for end users is a complete replacement of the Microsoft Self-Service Portal for Service Manager.

Montana DPHHS Review - Administrator in Furniture

Ease of use
8.6
Support
9.0
Ease of Setup
8.4
8.4
SolarWinds Help Desk Essentials
★★★★★

SolarWinds Help Desk Essentials

The Help Desk Essentials Pack is the combination of SolarwindsВ® Web Help Desk and Dameware Remote Support. They integrate to save you time by automating and simplifying help desk and IT remote support tasks.Key features:- Centralized ticketing and incident management - IT asset management (ITAM) with automated discovery and centralized inventory - Built-in knowledge base for self-service - IT change management and customizable approval ...

SolarWinds Supporter - John G.

Ease of use
Support
Ease of Setup

Languages supported: Arabic, Bulgarian, Czech, Danish, German, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Italian, Japanese, Georgian, Dutch, Norwegian, Polish, Portuguese, Russian, Albanian, Turkish, Chinese (Simplified), Fijian

9.6
Surfly
★★★★★

Surfly

Surfly is a simple web based co-browsing solution with video chat that makes joint navigation through the web by two or more people extremely simple.

High quality experience - Silvia S.

Ease of use
9.6
Support
9.7
Ease of Setup
9.8

Languages supported: Czech, German, English, Estonian, Finnish, French, Italian, Japanese, Georgian, Dutch, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

9.0
AnyDesk
★★★★★

AnyDesk

AnyDesk is a fast remote desktop software that allows for new usage scenarios and applications that have not been possible with current remote desktop software.

best screen sharing and remote access software - Vipul T.

Ease of use
9.2
Support
8.8
Ease of Setup
8.6

Languages supported: German, English, French, Italian, Japanese, Portuguese, Spanish, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.8
Syncro
★★★★★

Syncro

Combined PSA + RMM + Remote Access in one Intuitive* Dashboard

Fantastic RMM and PSA - Daniel L.

Ease of use
9.3
Support
0.0
Ease of Setup
0.0

Languages supported: Danish, German, English, Finnish, Italian, Dutch, Norwegian, Portuguese, Spanish, Swedish, Tonga (Tonga Islands)

9.4
ConnectWise Control
★★★★★

ConnectWise Control

ConnectWise Control's universal remote access software provides an all-inclusive solution for remote support, remote access, and remote meetings.

My favorite everyday tool. - Aaron P.

Ease of use
9.3
Support
9.3
Ease of Setup
0.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

9.0
RemoteToPC
★★★★★

RemoteToPC

Remote Support Tools built to provide IT people: Remote Monitoring, Alerts & Remote Desktop Access.

Works well especially for small companies - Richard T.

Ease of use
Support
Ease of Setup
7.8
Radmin
★★★★★

Radmin

Radmin allows establishing a secure connection between computers over the internet as if they were connected over a LAN.

Works only for windows clients - Andrew W.

Ease of use
Support
Ease of Setup

Languages supported: Arabic, Bulgarian, Czech, Danish, German, Greek, English, Estonian, Persian, Finnish, French, Hebrew, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional)

6.6
Netop Remote Control
★★★★★

Netop Remote Control

Support end users and unattended devices with remote keyboard, video and mouse control, integrated file transfer, and a variety of remote management capabilities. Automate routine tasks with built-in scripting and improve collaboration with the ability to run multiple concurrent connections to a single device.

Great for unattended and ad-hoc support - User in Information Technology and Services

Ease of use
Support
Ease of Setup

Languages supported: Arabic, German, English, Finnish, French, Hebrew, Italian, Japanese, Dutch, Russian, Spanish, Swedish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.4
VNC Connect
★★★★★

VNC Connect

VNC Connect enables you to remotely access and control your devices wherever you are in the world, whenever you need to. VNC has a widespread user base from individuals to the world's largest multi-national companies utilizing the technology for a range of applications.

Not sure why you'd use anything else... - Michael F.

Ease of use
9.3
Support
9.5
Ease of Setup
9.1

Languages supported: German, English, French, Portuguese, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

7.8
Electric
★★★★★

Electric

Electric is the world's first all-in-one IT support solution for small and midsize offices delivered in real-time. Through a chat interface, personalized service and flat-rate pricing we keep your email, computers, Wi-Fi and software running smoothly at a fraction of the cost and headaches normally experienced with traditional managed service providers.

They keep getting better!!! - Administrator in Staffing and Recruiting

Ease of use
8.4
Support
7.2
Ease of Setup
9.4

Languages supported: English

7.0
Barracuda MSP
★★★★★

Barracuda MSP

Barracuda MSP is designed to manage how IT providers deploy data protection strategries to SMB customers.

Most BA BDR MSP evah! - Steven H.

Ease of use
7.8
Support
6.5
Ease of Setup
0.0
9.2
Zoho Assist
★★★★★

Zoho Assist

Remote support with Zoho Assist is simple, fast and affordable. It requires no prior installation of any software and can be run entirely on browser. It is tailored for small and medium business IT support, outsourced IT firms, independent IT technicians and remote PC repair service personnel like you.

Great! - Chris P.

Ease of use
9.3
Support
9.2
Ease of Setup
9.6

Languages supported: Bulgarian, German, English, French, Japanese, Dutch, Portuguese, Spanish, Swedish, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.8
SecureLink for Vendors
★★★★★

SecureLink for Vendors

With a click from your case management system, one or more of your reps can immediately be working in your customer's network with native access to RDP, web servers, databases, and any other resource. We give you a secure remote support platform for quick and easy access to your customers while reducing liability.

working with securelink is great - Venkatesh E.

Ease of use
8.8
Support
8.8
Ease of Setup
8.8

Languages supported: English

8.6
GoToAssist
★★★★★

GoToAssist

GoToAssist is now RescueAssist. RescueAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost. Key new features include lightning-fast connection time, right fit support including chat, remote view, and file transfer, in-channel support (integrations with apps like Slack), and mobile device support + camera share.

Powerful and Easy Remote Support - Kim S.

Ease of use
8.9
Support
8.3
Ease of Setup
0.0

Languages supported: German, English, French, Italian, Portuguese, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

8.4
SolarWinds DameWare Remote Support
★★★★★

SolarWinds DameWare Remote Support

Comprehensive remote support software for end-user support and system troubleshooting.

Remote with ease, try it FREE first, then you will buy DameWare - Jennifer A.

Ease of use
8.6
Support
8.2
Ease of Setup
0.0

Languages supported: German, English, Italian, Portuguese, Spanish

8.8
Goverlan Reach
★★★★★

Goverlan Reach

Complex IT Systems Management Made Easy. Get broad-scope, enterprise-level administration of your users & machines along with industry standard encryption & security. Empower your IT staff with instant access to real-time information and tools to address issues quickly, efficiently and dynamically.

Heaven Sent - Jan-Michael G.

Ease of use
8.9
Support
8.6
Ease of Setup
0.0

Languages supported: English

Platforms: Win

Price: $$$$$

Business Size: 1

9.4
BeyondTrust Remote Support
★★★★★

BeyondTrust Remote Support

The #1 solution for leading enterprises to securely access and support any device or system, anywhere in the world.

Bomgar - The easy way to assist remotely! - Mhatet R.

Ease of use
9.3
Support
9.3
Ease of Setup
9.4

Languages supported: German, English, French, Italian, Japanese, Dutch, Portuguese, Spanish, Turkish, Chinese (Simplified)

9.0
ScreenMeet Support
★★★★★

ScreenMeet Support

ScreenMeet Support is a simple, yet powerful online meeting software for sharing your PC, Mac or Android screen. Present from your computer or Apps from your Android. Save time and reduce frustration by not requiring downloads to attend.

ScreenMeet experience - User in Online Media

Ease of use
9.5
Support
8.8
Ease of Setup
0.0

Languages supported: English, French, Italian, Japanese, Korean, Portuguese, Spanish, Chinese (Simplified)

10.0
CoBrowse
★★★★★

CoBrowse

Median lets online sales and customer support professionals view customers navigating your site quickly and easily. It takes just a click for members of your team to be able to see a pixel perfect representation of what your customer sees. Median works in real-time, so you can quickly and efficiently understand your customer's context and address their issue quickly and efficiently. Plus, with builtin integrations with chat providers like ...

Amazing product - solve user issues in real time! - User in Information Technology and Services

Ease of use
Support
Ease of Setup
9.6
NinjaRMM
★★★★★

NinjaRMM

NinjaRMM is a powerful cloud-based IT management tool designed to save technician's time and minimize downtime.

Outstanding Product - David T.

Ease of use
9.4
Support
9.7
Ease of Setup
9.8

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.6
Webex Support Center
★★★★★

Webex Support Center

Provide real-time support and customer service to customers anywhere in the world. Decrease call times, get faster resolutions, and reduce overall costs. With Cisco Webex Support, you meet and exceed expectations.

A support Center That Works - User in Information Technology and Services

Ease of use
8.7
Support
8.6
Ease of Setup
8.4
9.4
FixMe.IT
★★★★★

FixMe.IT

FixMe.IT is a remote desktop application designed for fast and easy on-demand and unattended remote support.

An impeccable remote access with fixme.it. - User in Hospital & Health Care

Ease of use
9.6
Support
9.1
Ease of Setup
0.0

Languages supported: English

Platforms: Win

Price: $$$$$

Business Size: 1

9.4
SightCall
★★★★★

SightCall

Add Real-Time Video to any Web or Mobile Application

Incredible stable conference system. - Mariale M.

Ease of use
9.6
Support
9.4
Ease of Setup
8.7
B2B Software Guide