Syncro

What do you like best?

Amazing product and support. We have used SolarWinds for years but were having issues with patching and occasional wacky anti-virus performance on servers. Could not get good support on SolarWinds and frequently would get billed incorrectly.

Syncro is SO much better in many ways. First its super easy to setup.. really, took maybe an hour with no tech support from the company. When you do have questions you get fast response from support. No contract and free trial.. They don't need it because the product runs rings around the competition. Perfect integration with Connectwise Control and Bitdefender. Virus alerts are pushed up to Syncro and remote control is a snap. Scripting engine is awesome, you can push results into custom fields, output is saved in history, can auto generate and close tickets, automate remediation, and plenty of community scripts available for your modification. Having the option of using Webroot instead of Bitdefender is fantastic.. especially if you run into some compatibility issue or just want to test an alternative AV.

The PSA is just what we needed to track service requests. The web portal that is accessed from the tray icon has been very well received by clients. The phone app makes it easy and quick to check open tickets and alerts.

At first it didn't seem like there was as much monitoring going on with Syncro over SolarWinds.. Now that we are a bit more proficient with the product, problems are being handled faster and less issues are falling though the cracks. I love that on the main asset page is show all the recent activity including adding and removing software, alerts, and script actions.

New features are constantly being rolled out. The latest one I'm using is SNMP monitoring. I dismissed it at first but after checking it out, its pretty cool.. You can setup monitors for anything on your networks that offers SNMP.. Great for printers and routers or switches. You can setup alerts and open tickets with automation based on low toner or high CPU utilization. Pretty cool.

We are saving hundreds each month by switching to this product and getting far better results. Its a no brainer and wish we had made the switch sooner.

What do you dislike?

There is not much to dislike.. I would say that after having used SolarWinds for years and also testing Datto RMM.. the reports could be better.. The graphics could be a little snazzier. I would like to add custom fields to the support portal for clients to report problems... like name and number. It would also be nice if it tracked CPU and Memory utilization over time on a chart.. Sure you get alerts and if you open the remote screen you get it there but you cant look back over the day to see what the history looked like.

Overall the dislikes are minor compared to the quantum improvement on all other fronts.. and did I say they are constantly rolling out new features.

Recommendations to others considering the product:

Give it a free test drive. =)

What problems are you solving with the product? What benefits have you realized?

Spots all the common issues.. alerts to CPU, MEMORY, HD space. Patching is top notch. Automatic remediation with common problems. Great issue tracking and ticketing for clients. Really cant say enough about the product.