Best Live Chat Software in 2024 — B2B Software Guide

8.8

★★★★★

Salsify Commerce Experience Management Platform

Salsify combines the power of product content management, a broad commerce ecosystem, and actionable insights — empowering brands to deliver compelling shopping experiences for consumers across every digital touchpoint.

great overall organizational tool - robin o.

Ease of use

8.4

Support

8.9

Ease of Setup

8.0

Languages supported: English

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9.0

★★★★★

Sprinklr Modern Care

With Sprinklr Modern Care's unified database and proven AI-powered listening capabilities, you can engage with customers across 35+ digital channels — and have real, human conversations at scale.

A complete tool to easily manage busy accounts - Matteo C.

Ease of use

8.7

Support

9.1

Ease of Setup

9.0

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9.2

★★★★★

Gladly

Gladly is a customer service software.

Gladly improves workflow and efficiency. - Kimberly L.

Ease of use

9.4

Support

9.0

Ease of Setup

0.0

Languages supported: English

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8.4

★★★★★

WixAnswers.com

The only unified customer support solution. Wix Answers puts all support channels under the same platform. So knowledge base, tickets, chats, and calls work together as one.

very good experience overall - Brian A.

Ease of use

8.6

Support

8.3

Ease of Setup

0.0

Languages supported: Danish, German, English, French, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Chinese (Traditional)

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9.8

★★★★★

Rake

Rake is a centralized messaging application with a strong user base of website chat and team communication customers. We believe a great messaging application should be the best solution for external conversations and internal conversations and this is what we've built.* Website chat* Team communication* Website visitor monitoring with engagement* Task management* Excellent contact center solution including unlimited search and knowledge base ...

Revolutionizing Remote Working - Felix A.

Ease of use

Support

Ease of Setup

Languages supported: Czech, German, English, French, Italian, Japanese, Russian, Spanish

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8.8

★★★★★

REVE Chat

REVE Chat is a cloud based live chat platform that enables businesses with an online presence to proactively engage with website visitors and facilitates online engagement to provide better customer service and boost sales conversions.

Great solution to provide assistance to customers - Adeline W.

Ease of use

9.2

Support

8.7

Ease of Setup

0.0

Languages supported: Arabic, English, French, Japanese, Korean, Portuguese, Russian, Spanish, Turkish, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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10.0

★★★★★

Engati Chatbot Platform

Engati is one of the best free chatbot platform to build bots in minutes without programming. Build once and publish across 8 major platforms - FB messenger, kik, telegram, line, viber, skype, slack and website. Supports intelligent paths, train, copy, analytics and private labeling.

Efficient, easy, no coding required - RAHUL P.

Ease of use

10.0

Support

9.7

Ease of Setup

10.0

Languages supported: Afrikaans, Arabic, Bulgarian, Catalan, Czech, Danish, German, English, Estonian, Basque, Finnish, French, Irish, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Central Khmer, Korean, Latin, Latvian, Lithuanian, Macedonian, Mongolian, Malay, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Albanian, Thai, Ukrainian, Urdu, Vietnamese, Chinese (Simplified), Fijian, Maltese, Maori

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10.0

★★★★★

Talkative

Talkative helps companies to communicate with their customers through websites/apps. It allows you to embed voice, video, chat and cobrowsing into your website to see, understand and solve customer problems in real time.

Great partner to work with! - Rachel H.

Ease of use

9.8

Support

9.9

Ease of Setup

9.9

Languages supported: German, English, French, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.2

★★★★★

Verloop.io

Verloop.io is a live-chat platform with a suite of automation like lead generation, demo booking and E-commerce to automate customer support and engagement.

Good concept but chats keep disappearing and reappearing! - Abdul R.

Ease of use

8.9

Support

9.3

Ease of Setup

9.2

Languages supported: Arabic, Bengali, English, French, Gujarati, Hindi, Kannada, Malayalam, Marathi, Malay, Spanish, Tamil, Telugu, Thai, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.6

★★★★★

Chatlio

Chatlio provides live chat that works with Slack.

Simply the best LiveChat for Slack - Anatoly B.

Ease of use

9.1

Support

8.3

Ease of Setup

8.8

Languages supported: German, English, French, Irish, Croatian, Italian, Japanese, Korean, Dutch, Polish, Russian, Spanish

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9.0

★★★★★

Aivo

Aivo is a company that develops artificial intelligence solutions with the aim of transforming the way companies and customers interact.

Excelente servicio - Ana R.

Ease of use

8.7

Support

9.0

Ease of Setup

7.7

Languages supported: German, English, French, Italian, Dutch, Norwegian, Portuguese, Romanian, Spanish, Swedish

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9.6

★★★★★

iAdvize

iAdvize is a conversational platform that allows more than 2000 brands in 100 countries to bring a profitable human touch to the digital experience at scale, using a blend of human touch and artificial intelligence. We connect customers with experts available 24/7 via messaging. iAdvize is a ‘Gartner Cool Vendor' certified platform that generates value for brands such as Disney, TUI, L'OrГ©al, Nespresso. In 2019 a Forrester study proved that a ...

Great and flexible platform to work on and earn money whenever you want - User in Building Materials

Ease of use

10.0

Support

10.0

Ease of Setup

0.0

Languages supported: Danish, German, English, French, Italian, Dutch, Spanish

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9.2

★★★★★

WotNot

WotNot is a no-code chatbot platform where you can design and develop rule-based as well as AI-based chatbots with a done-for-you service at a reasonable cost.

The biggest thing I've ever done for my website. My inbound inquiries skyrocketed by 800%! - Harsh M.

Ease of use

Support

Ease of Setup

Languages supported: English

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8.4

★★★★★

Continually

Build a better understanding of your audience by making it easy for them to tell you what matters most.

Easy to use Chat bot software - Amr A.

Ease of use

8.9

Support

8.0

Ease of Setup

0.0

Languages supported: English

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9.2

★★★★★

Front

Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

Front: all your channels in a single place - Ian F.

Ease of use

9.1

Support

9.3

Ease of Setup

8.6

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.2

★★★★★

ActiveCampaign

ActiveCampaign helps growing businesses meaningfully connect and engage with their customers. Its Saas platform enables businesses to create optimized customer experiences by automating many behind the scenes processes and communicating with their customers across channels with personalized, intelligence-driven messages.

For beginner or advanced online marketers - Anita H.

Ease of use

8.6

Support

9.3

Ease of Setup

8.5

Languages supported: Danish, German, English, Finnish, French, Indonesian, Italian, Dutch, Polish, Portuguese, Spanish, Turkish, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.6

★★★★★

CometChat

Take interactivity to the next level. Keep visitors on your site. Say hello to CometChat!

It has allowed me to install an online chat on my websites - IГ±angi L.

Ease of use

9.8

Support

9.3

Ease of Setup

8.9

Languages supported: Afrikaans, Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Irish, Hebrew, Hindi, Croatian, Hungarian, Icelandic, Italian, Japanese, Korean, Dutch, Albanian, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.0

★★★★★

GoSquared

GoSquared enables businesses to understand and communicate with their customers.

Insights on how users are actively using your SAAS product - Ruth T.

Ease of use

9.0

Support

9.0

Ease of Setup

8.0

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

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6.8

★★★★★

Apex Chat

Apex Chat provides Live Chat software and service that helps online businesses turn valuable advertising clicks into customers

Excellent experience - Angela D.

Ease of use

Support

Ease of Setup

Languages supported: English, Spanish

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9.0

★★★★★

LiveChat

Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

Solid Live Chat Capability - Jacob S.

Ease of use

9.3

Support

8.8

Ease of Setup

9.1

Languages supported: Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.2

★★★★★

GetResponse

Web-based email marketing software that helps business owners to build permission-based mailing lists, maximize conversion ratios, increase profitability and build customer confidence.

Best All-In-One Marketing Platform for Every Online Business - Mayank D.

Ease of use

8.3

Support

8.2

Ease of Setup

7.6

Languages supported: German, English, French, Italian, Polish, Portuguese, Russian, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.8

★★★★★

HubSpot Service Hub

Today, customers expect resolutions in minutes and personalized, 24/7 service through various channels. But most customer service teams struggle to meet these growing demands because their tools and data live across multiple sources.Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. The result? More time for proactive service that delights, ...

Marketing tool that can also handle customer service - Jacob S.

Ease of use

8.6

Support

9.0

Ease of Setup

6.0

Languages supported: German, English, French, Japanese, Portuguese, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.2

★★★★★

Kommunicate

Kommunicate is a modern customer communication software for real-time, proactive and personalised support for growing businesses. Kommunicate is a one-stop solution for all your customer support problems.

Good reception - Administrator in Education Management

Ease of use

Support

Ease of Setup

Languages supported: Arabic, German, English, French, Dutch, Portuguese, Russian, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.8

★★★★★

Smartsupp

Smart live chat for e-commerce sites and websites.

The importance of the communication - david s.

Ease of use

9.7

Support

10.0

Ease of Setup

0.0

Languages supported: Czech, German, English, French, Italian, Polish, Slovak, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.0

★★★★★

Live Help Messenger

Live Help Messenger provides you with a customer service software solution that will allow you to chat with your web site visitors and engage potential customers.

In need of a facelift for its UX - User in Telecommunications

Ease of use

9.3

Support

10.0

Ease of Setup

0.0

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9.2

★★★★★

ChatBeacon Live Chat

ChatBeacon Live Chat is a live chat app for the web.

Perfect tool for give the best support with live chat features - Mikel D.

Ease of use

9.5

Support

9.1

Ease of Setup

0.0

Languages supported: Afrikaans, Arabic, Bengali, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Basque, Persian, Finnish, French, Irish, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Korean, Latin, Latvian, Lithuanian, Malayalam, Marathi, Macedonian, Mongolian, Malay, Nepali, Dutch, Norwegian, Punjabi, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Chinese (Simplified), Maltese, Maori, Samoan, Xhosa

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8.6

★★★★★

Sparkcentral by Hootsuite

Sparkcentral is the fastest enterprise social media helpdesk platform, specifically built for high-volume and real-time engagement.

The spectrum of Sparkcentral's functionalities can cover a customer's needs and it is user friendly - Venetia F.

Ease of use

9.2

Support

8.3

Ease of Setup

0.0

Languages supported: Afrikaans, Arabic, Belarusian, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Basque, Persian, Finnish, French, Irish, Galician, Gujarati, Haitian, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Kannada, Central Khmer, Korean, Latvian, Lithuanian, Malayalam, Marathi, Macedonian, Malay, Nepali, Dutch, Norwegian, Punjabi, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Somali, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Telugu, Tagalog, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Yiddish, Chinese (Simplified), Maltese

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7.2

★★★★★

LivePerson

Customer experience management matters. Drive conversions and customer loyalty with LivePerson's online real-time engagement solutions.

Legacy product and customer support - Jarl Gustaf J.

Ease of use

7.6

Support

6.7

Ease of Setup

0.0

Languages supported: Arabic, Bulgarian, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional)

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9.4

★★★★★

UJET

UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

Recently started using UJet and I must admit, it's pretty awesome and very easy to use! - Ashley S.

Ease of use

9.6

Support

9.2

Ease of Setup

0.0

Languages supported: Danish, German, English, Finnish, French, Italian, Japanese, Korean, Norwegian, Portuguese, Spanish, Swedish, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.6

★★★★★

Drift

Drift makes it easier for people to buy from your business through real-time one-on-one conversations. When you connect Drift's conversational marketing platform to your website, you will generate more qualified leads using our bots, and book more meetings for your sales team.

A fantastic platform to accelerate growth on your website - Gina M.

Ease of use

8.6

Support

8.6

Ease of Setup

9.2

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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