Continuum Help Desk frees you from the “Always On” lifestyle.
With Level 1 and 2 support available during business hours, after hours, or with 24×7 coverage, our U.S.-based Help Desk allows you and your techs to be home in time for dinner. While you celebrate birthdays, holidays or Saturdays, your clients receive professional support with our 200+ certified Help Desk technicians as a natural extension of your team.
Complete, world-class support your clients will appreciate.
Through chat, email and phone, our Help Desk delivers an unparalleled user experience because our technicians care about your clients as much as you do. Calls are answered in the first minute and 70+% of tickets are resolved without MSP involvement. Our Bullseye routing system automatically connects your clients with their core Help Desk team. Your clients will be delighted with a personalized experience, and our technicians will develop a deeper understanding of the challenges and issues your clients’ face.
One fixed monthly fee for an unmatched Help Desk solution.
Help Desk is available for a fixed monthly fee that’s a fraction of the cost of setting it up yourself. You pay less for more help desk certifications, experience, training and quality control than any in-house operation or automated help desk management software. And because it’s Continuum-owned, Help Desk shares a common ticketing system with our RMM and NOC solutions for speed and efficiency unlike any other.
Continuum Help Desk
Customer Reviews
Continuum Help Desk Reviews
Marcos J.
Advanced user of Continuum Help DeskWhat do you like best?
Ticket creation and management easily integrates with Connectwise. NOC is knowledgeable and very communicative on issues and have the ability to answer calls using your company name rather than a generic answering service. Tickets are handle with expert knowledge and support and very few tickets have ever had to come back in house.
What do you dislike?
There is not much to dislike except for the usual pitfalls when dealing with a third party help desk. There is no getting to know the help desk people as you would other coworkers but they are trustworthy to get the job done.
Recommendations to others considering the product:
The most important part of using this product is having the documentation in place so that the help desk can do all of the things you would need them to do. It would be just as time intensive to answer each question about passwords or licensing as it would be to just handle the ticket yourselves. To see a good ROI and ensure your time and money are saved you should absolutely have all of this in place before working with any 3rd party hd.
What problems are you solving with the product? What benefits have you realized?
Able to provide 24/7 support. This was the key business function we were looking to solve. Being a shop that did not operate 24/7, adding this helps us to provide services for a wider variety of clients who may need to have 24/7 support. This was especially important for those clients with global offices.
