Best Help Desk Software

Products Buyer's Guide
7.4
TeamHeadquarters
★★★★★

TeamHeadquarters

TeamHeadquarters Project Management Makes It Easy to Plan, Execute and Control Your IT Projects.

Switched from JIRA to TeamHeadquarters - John M.

Ease of use
Support
Ease of Setup

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

7.4
ManageEngine SupportCenter Plus
★★★★★

ManageEngine SupportCenter Plus

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

Service Desk Suite for Companies Selling Products/Services - Administrator in Information Technology and Services

Ease of use
Support
Ease of Setup

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

7.0
HelpDesk 3
★★★★★

HelpDesk 3

HelpDesk 3 has been made to have an all in one solution including Live Chat, Support Tickets, Email to Tickets, Client Management, Billing, Client Api, FAQ, CMS and a Blog.

Everything works as promised - so far no problems, easy install - Industry Analyst / Tech Writer in Insurance

Ease of use
Support
Ease of Setup
8.6
Spiceworks Help Desk
★★★★★

Spiceworks Help Desk

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!

Help Desk for school use - Nebojsa P.

Ease of use
8.7
Support
8.5
Ease of Setup
8.8
8.8
Zoho Desk
★★★★★

Zoho Desk

Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

Promising solution for all the service desk needs - Fabio Ivan d.

Ease of use
8.5
Support
8.8
Ease of Setup
0.0

Languages supported: German, English, French, Japanese, Portuguese, Russian, Spanish, Turkish, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

8.8
Kustomer
★★★★★

Kustomer

Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

Favorite CRM for Total Support - Brittney M.

Ease of use
8.8
Support
8.7
Ease of Setup
0.0

Languages supported: Afrikaans, Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Persian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.2
Agile CRM
★★★★★

Agile CRM

Integrate marketing automation with CRM, social suite, telephony, and web analytics.

One stop solution for CRM - Sachin S.

Ease of use
8.1
Support
8.0
Ease of Setup
7.5

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.0
OTRS
★★★★★

OTRS

OTRS is a customizable support desk that manages workflows and structures communication.

Effortless support and incident management from a simple, lean and straightforward system. - Diego M.

Ease of use
9.2
Support
8.9
Ease of Setup
8.1

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.2
TeamDynamix
★★★★★

TeamDynamix

The TDX Platform delivers integrated, cloud-based work management that brings Service Management and Project Portfolio Management together for improved efficiency and effectiveness. Serving stakeholders throughout the organization is easier than ever with a comprehensive service portal that includes a customizable service catalog & knowledge base.

It gives the combined organizations and bunch organization programs. - Joshua F.

Ease of use
8.4
Support
9.4
Ease of Setup
8.8
8.0
RingCentral Engage
★★★★★

RingCentral Engage

SocialCRM

Ring Central -- Basic Use Only - User in Non-Profit Organization Management

Ease of use
8.6
Support
7.8
Ease of Setup
8.9

Languages supported: German, English, French, Dutch, Spanish

8.6
Acquire
★★★★★

Acquire

Acquire is a customer communication platform. It automates sales and support questions for instant responses. Co-browsing, video/voice calls, and customer profiles are all tools provided for easy sales support.

Has been a useful tool for our team, but is somewhat buggy. - Caleb S.

Ease of use
8.6
Support
8.3
Ease of Setup
0.0

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.4
Zendesk Support Suite
★★★★★

Zendesk Support Suite

Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

My review about experiences using zendesk support suite at my company betabrand - Frank C.

Ease of use
8.6
Support
8.3
Ease of Setup
8.3

Languages supported: Arabic, Catalan, Czech, Danish, German, Greek, English, Estonian, Persian, Finnish, French, Irish, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Georgian, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

7.4
goMoxie
★★★★★

goMoxie

Enterprise social software and customer experience software enabling organizations to use collaboration software tools to innovate and communicate.

Incredible customer service system !! - Emma A.

Ease of use
8.0
Support
7.2
Ease of Setup
7.0
8.4
Dixa
★★★★★

Dixa

Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

Amazed at their customer service, but not in a good way! - Rune F.

Ease of use
8.6
Support
8.2
Ease of Setup
7.5

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.8
Freshdesk
★★★★★

Freshdesk

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

Easy intuitive interface and quick setup. Best in Integration - Vinoth K.

Ease of use
8.8
Support
8.7
Ease of Setup
8.8

Languages supported: Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

8.6
Help Scout
★★★★★

Help Scout

A help desk for teams that insist on a delightful customer experience

Easy to use email-based support system, and great support from the team - Pierre-Luc S.

Ease of use
9.1
Support
8.3
Ease of Setup
0.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

7.8
OnContact CRM
★★★★★

OnContact CRM

Oncontact CRM 7 is an innovative, full-featured CRM solution that runs where you want it to as an on-premise or as a hosted solution without any long term commitments.

CRM made easy - Isham'PГ©rez D.

Ease of use
7.7
Support
7.8
Ease of Setup
7.5

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.4
UseResponse
★★★★★

UseResponse

Platform to gather ideas and support your customers that includes ticketing, knowledge base, live chat. Easy to use customer service solution.

Easy to use, highly customizable and a customer support that is second to none - Lennert S.

Ease of use
9.3
Support
9.5
Ease of Setup
9.0

Languages supported: German, English, French, Japanese, Dutch, Russian, Spanish, Thai, Chinese (Simplified), Chinese (Traditional)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.2
Web+Center
★★★★★

Web+Center

Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud. With access to 100% of the source code, free and affordable licensing, organizations can create the best customized help desk and ticketing solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management.

New functions - Sandra M.

Ease of use
8.5
Support
9.4
Ease of Setup
8.8

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.4
UserEcho
★★★★★

UserEcho

UserEcho gives the opportunity to create a modern Community to support customers in a few minutes, it includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.

setting up SSO using OIDC - Priya J.

Ease of use
8.4
Support
8.2
Ease of Setup
8.6

Languages supported: Arabic, Danish, German, English, Persian, French, Hebrew, Norwegian, Polish, Russian, Spanish, Ukrainian

9.0
Ivinex
★★★★★

Ivinex

Ivinex offers a web-based CRM solution that molds itself your your business practices.

Super customization at a price that you can afford - Consultant in Marketing and Advertising

Ease of use
Support
Ease of Setup
8.6
UVdesk
★★★★★

UVdesk

A cloud-based help desk software which is built to caters the need of the clients and solve the customer's queries.

UVdesk is a help desk service that can be integrated with any application - Samuel G.

Ease of use
Support
Ease of Setup

Languages supported: Arabic, German, English, French, Italian

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.0
Raiseaticket
★★★★★

Raiseaticket

The cloud-based free helpdesk solution that's powerful, insightful and easy to use.

Robust platform with excellent tools for analysis and reporting - Melvin A.

Ease of use
Support
Ease of Setup
8.0
Customer Service Software – Kapdesk
★★★★★

Customer Service Software – Kapdesk

Kapdesk is a customer service software that interact with customers and customer support executives, it has email support, Live Chat Support, Social Media Customer Support, Phone or Voice or Call Support, email Ticketing System.

A program that does mostly what it says it does. - Tim B.

Ease of use
Support
Ease of Setup
8.0
Giva eHelpDesk
★★★★★

Giva eHelpDesk

eHelpDesk is a HMS that comes designed with features along with the hospital management features.The feature list includes customer service, help desk, dashboard, IT service, ITSM, remote support and issue tracking features.

The new generation of cloud technology. - Marie W.

Ease of use
Support
Ease of Setup
8.0
Snapforce CRM
★★★★★

Snapforce CRM

Snapforce CRM is a software for small and mid sized business that provides Telephony fucntionality, and the only CRM on the market that provides a Virtual PBX Phone System as a standard module for all new customers.

SnapForce is cloud based solution for managing clients and employees and for marketing automation. - Drake J.

Ease of use
Support
Ease of Setup

Languages supported: German, English, Irish, Italian, Dutch, Polish, Russian, Spanish, Albanian, Swedish, Ukrainian, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

7.6
Astute Agent
★★★★★

Astute Agent

Improve consumer relationships, and reduce costs – all while providing your organization with powerful insights into the voice of the consumer.

Simple and Speedy - User in Food Production

Ease of use
Support
Ease of Setup
7.6
90degree Team Task
★★★★★

90degree Team Task

90degree Team Task is implemented to provide a comprehensive web based platform to manage different projects, track tasks, users, and offer a collaboration framework for employees.

90degree Team Task project management - User in Higher Education

Ease of use
Support
Ease of Setup
7.6
Helpy
★★★★★

Helpy

Helpy is a helpdesk system and open source. It views reports on how many tickets are coming in as well as the productivity of agents.

Helpy is the future of the help desk service for companies - Sebastian S.

Ease of use
Support
Ease of Setup
B2B Software Guide