Astute Agent

Improve consumer relationships, and reduce costs – all while providing your organization with powerful insights into the voice of the consumer.

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7.6/10 (Expert Score) ★★★★★
Product is rated as #41 in category Conversational Support Software
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The only CRM made for modern Consumer Care. Astute Agent gives your agents everything they need to work cases confidently and efficiently. This modern case management CRM is the only platform on the market specialized for the specific needs of Consumer Care. Astute Agent balances CX and efficiency by enabling agents to work cases from all channels in one interface, giving them in-context guidance and suggested next best actions, automating replies to customer emails, and automatically optimizing the case screen to streamline the work.

Astute Agent
Astute Agent

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Customer Reviews

Astute Agent Reviews

User in Food Production

Advanced user of Astute Agent
★★★★★
Simple and Speedy

What do you like best?

Astute generates from a huge database of information for me. It searched and summarizes things way quicker than the human minds capable of. All in all, the filters make sense.

What do you dislike?

Sometimes when sifting through thousands of cases it can get slow.

Recommendations to others considering the product:

If you need to do the same type of report every month, astute Is amazing for being able to set favourites - it makes my life so much easier. For example, by saying "this product- list all complaints" I can literally get a report sent to me every month and we can help target which areas of our business need improvement.

What problems are you solving with the product? What benefits have you realized?

Helps ensure quality by providing us data and the ability to reveal trends and target which of our plants, or production dates, or steps, may be part of the issue.

Review source: G2.com

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