Enabling Our Sales Team to Close more Deals while Boosting QA Efficiency & Sales Insights
What do you like best?
- The ability to have Full-Scope sales and compliance analysis on every single call. Without Balto, QA and Training departments must physically listen to individual calls, which only allows you to scratch the surface on insights. With Balto, the AI listens to every single call that is made, allowing your QA and training departments to tap into the complete picture.
- Our agents are able to receive live sales training, for example, with difficult objections regarding Insurance Premiums, without a manager having to be on the call. This allows the agents to achieve a higher close rate.
- This tool helps greatly with compliance, as you are able to have the AI listen for specific non-compliant terms or words and flag that call.
What do you dislike?
- Regarding the product, there are very few things I dislike, if any. One thing that would be great is if the Balto created a R&D team that focused on creating expansive playbook outlines or templates for various industries. This would allow us to include more playbook items than having just our team create one.
- On a granular level, I wish the Postcall Analysis dashboard allowed you to view all categories together, rather than having to click through one by one.
What problems are you solving with the product? What benefits have you realized?
- Solves our prior issue of limited QA capabilities. With Balto, we can scale our agent force without having to exponentially scale our QA department
- Allows us to provide our agents with more real time coaching without having to have a manager present
- Allows our compliance team to have a full scope of calls, ensuring we are compliant throughout the full breadth of our thousands of daily calls.
