Best Conversation Intelligence Software in 2024

9.0

★★★★★

CallMiner Eureka

CallMiner Eureka is a solution that helps call centers through text and speech analytics and insights from automated analysis of communications between you and your customers across multiple channels.

Game Changer for Mining Consumer Insights - Stacy D.

Ease of use

8.3

Support

9.3

Ease of Setup

0.0

Languages supported: Arabic, German, English, French, Hebrew, Hindi, Italian, Japanese, Korean, Malay, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.4

★★★★★

Balto

Balto is a live call guidance powered by AI.

Enabling Our Sales Team to Close more Deals while Boosting QA Efficiency & Sales Insights - Kyle A.

Ease of use

8.9

Support

9.4

Ease of Setup

0.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.4

★★★★★

Call Box

A quick easy way for most businesses to get an immediate boost to their bottom line is to get better on the phone. Call Box helps companies discover what's generating their best calls and how their staff is performing on the phone.

Great tool for reporting and tracking - Poonum R.

Ease of use

8.6

Support

8.1

Ease of Setup

0.0

Languages supported: English, Spanish

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9.2

★★★★★

CallRail

CallRail is a phone call tracking and analytics platform that helps businesses understand which marketing campaigns are delivering valuable phone call conversions.

Great platform - James N.

Ease of use

9.1

Support

9.3

Ease of Setup

9.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.6

★★★★★

HubSpot Sales Hub

Supercharge your sales process with Sales Hub, a powerful and easy-to-use sales CRM that includes sales engagement tools, configure-price-quote (CPQ) functionality, and robust sales analytics for growing teams. Sales Hub is built on the HubSpot CRM platform where customer data, tools, and teams come together to create a single source-of-truth for unprecedented sales rep efficiency. When using the full CRM platform, reps can get richer insights, ...

Very intuitive and useful tool that has streamlined my workday. - Vinny C.

Ease of use

8.6

Support

8.4

Ease of Setup

8.5

Languages supported: German, English, French, Japanese, Portuguese, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.8

★★★★★

InsightSquared

InsightSquared helps sales operations professionals break the cycle of spreadsheets by equipping them with actionable, real-time intelligence on virtually all sales KPIs. Fast growing technology companies rely on the company's solutions to forecast more accurately, better manage pipeline, tailor rep coaching based on individual performance, and conduct data-backed planning and analysis.

Bought this within 2 weeks of joining as VP! - Corey R.

Ease of use

8.6

Support

8.7

Ease of Setup

8.6

Languages supported: English

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9.0

★★★★★

CallTrackingMetrics

CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.

CTM - Full Featured - Scott C.

Ease of use

8.6

Support

9.3

Ease of Setup

8.1

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.4

★★★★★

Infinity Call Tracking

Infinity Call Tracking is a Cloud based call tracking service with integrated visitor tracking capabilities. With Infinity you can track calls from your website and know exactly which marketing activity brought those visitors to your site.

Infinity: Providing the insight we could only dream of - Raul P.

Ease of use

9.0

Support

9.8

Ease of Setup

10.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.2

★★★★★

Dialpad Sell

Dialpad Sell helps your reps close more deals using AI technology to provide competitive intelligence and coaching in real-time.

it's been great working with DP, we've been able to manage our customer service at a great level. - Javier D.

Ease of use

9.4

Support

9.2

Ease of Setup

0.0

Languages supported: English

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10.0

★★★★★

Pickle

Pickle uses your conversations and AI insights to create superhuman sales and customer success teams. Stop being in the dark. Start analyzing your calls with Pickle PowerSearch™, interactive transcriptions, summaries, keywords, and much more.

Joey's review - Joey L.

Ease of use

Support

Ease of Setup

Languages supported: English

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9.2

★★★★★

BoostUp.ai (Connected Revenue Intelligence and Operations)

BoostUp's revolutionary contextual revenue intelligence platform utilizes "buyer signals" to deliver actionable insights at your fingertips. Goodbye seller opinions and hello actionable intelligence. With BoostUp, your entire revenue team has the insights needs to drive predictable revenue through predictable, efficient, & reliable forecasting.

BoostUp is my new favorite tool - Collin P.

Ease of use

8.8

Support

9.3

Ease of Setup

0.0

Languages supported: English

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8.2

★★★★★

Gryphon Networks

Gryphon automatically captures and analyzes all sales activity from any phone and turns it into actionable insight. Understand the behaviors that get results with 100 % accuracy through real time visibility into your rep's phone -based activity from any location. Our targeted speech analytics identifies the techniques and phrases used by your top performers allowing sales leaders to raise the performance of every rep on their team.

Shortened Sales Cycles - User in Computer Software

Ease of use

8.4

Support

7.9

Ease of Setup

7.4

Languages supported: English

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9.0

★★★★★

Invoca

Invoca is an AI-powered call tracking and analytics platform that helps marketers get campaign attribution and actionable data from inbound phone calls. As a result, marketers can dramatically improve ROI by driving more revenue-generating calls, increasing conversion rates, personalizing the customer journey, and running more efficient campaigns.

Informative, user friendly and goes above and beyond its basic funtion - Nader E.

Ease of use

8.6

Support

9.1

Ease of Setup

7.9

Languages supported: English, French, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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10.0

★★★★★

ABSTRAKT Software

ABSTRAKT's Real-time Conversational Coaching Software works for all levels of sales, allowing organizations to build consistent, repeatable sales motions for new reps. Our software empowers teams to deliver on their targets using Real-Time Frameworks and Recommended Responses. ABSTRAKT's job is to help decrease ramp timelines, decrease loss rates and replicate your top performers. There are no requirements for phone systems. That's great news ...

Incredible tool to help salespeople WIN - Jennifer C.

Ease of use

Support

Ease of Setup

Languages supported: English

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8.6

★★★★★

DialogTech

Powered by AI, DialogTech attributes and analyzes consumer calls, showing agencies and enterprise marketers exactly how these conversations impact the customer journey. We provide the actionable data needed to generate more calls at a lower cost, understand what is being said on calls with your customer, personalize call experiences, and drive revenue.

A lot of functionality for a good price. - Travis O.

Ease of use

8.0

Support

8.7

Ease of Setup

8.0

Languages supported: English

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8.8

★★★★★

CallSource

CallSource offers advanced call-tracking technologies to collect business intelligence about your customers and the effectiveness of your marketing programs.

Call Source is a great tool for call Analytics - Shradha S.

Ease of use

8.5

Support

8.6

Ease of Setup

0.0

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.4

★★★★★

Gong

The patented Gong Revenue Intelligence Platform™ captures and understands every customer interaction, then delivers insights at scale, empowering revenue teams to make decisions based on data instead of opinions.

New to Gong. Love it. Best Market Research - Briana H.

Ease of use

9.3

Support

9.5

Ease of Setup

0.0

Languages supported: English

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9.0

★★★★★

SalesLoft

SalesLoft is a sales engagement platform helping teams set and execute on a cadence of communications to convert more target accounts into customer accounts. With real-time email tracking, an integrated sales dialer and social communications, sales leaders can be confident their reps are executing on the most effective selling process for their organization.

A+ sales prospecting tool - Kevin M.

Ease of use

8.8

Support

9.0

Ease of Setup

0.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.8

★★★★★

ExecVision

ExecVision focuses on enhancing Conversation Intelligence to transform the way executives understand their business. Conversation Intelligence is the next frontier of data gathering and turning conversations into actionable intelligence. ExecVision aims to improve business conversations along with turning calls into actionable data to provide executives with insights that they never knew were possible

Solid product and excellent support! - Jordan R.

Ease of use

8.9

Support

8.6

Ease of Setup

9.3

Languages supported: Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Finnish, French, Hindi, Croatian, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish, Chinese (Simplified), Chinese (Traditional)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.0

★★★★★

Chorus.ai

Chorus.ai is a leading conversation intelligence platform; it transcribes and analyzes sales meetings in real-time.

Invaluable tool for Account Mangers that want to maximize their efficiency. - Chase R.

Ease of use

8.8

Support

9.1

Ease of Setup

9.1

Languages supported: German, English, French, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.0

★★★★★

RingDNA

RingDNA is a complete inside sales acceleration engine that helps companies have more conversations, more insight and more revenue.

Great tool for a 10-person, growing sales team - вћўDaryl K.

Ease of use

9.1

Support

8.9

Ease of Setup

9.2

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.4

★★★★★

Modjo

Modjo is a conversational analysis tool dedicated to coaching and supporting sales teams. 1) Increase your conversion rate by accurately identifying your sales pitches and build a powerful script. 2) Onboard & Coach your teams simply and efficiently. 3) Analyze & Pilot your decisions on key outcomes using data from your conversations.

Growth Manager - Louis U.

Ease of use

9.9

Support

8.7

Ease of Setup

0.0

Languages supported: German, English, French, Italian, Portuguese, Spanish

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9.0

★★★★★

Refract.ai

Refract.ai helps sales professionals and sales teams adapt and improve to meet the needs of competitive markets by identifying and capitalizing on every sales conversation.

If you manage or coach a sales team you need Refract - Chris G.

Ease of use

Support

Ease of Setup

Languages supported: English

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9.4

★★★★★

Avoma

An AI-powered meeting assistant for Sales and Customer Success teams to capture, transcribe, summarize, analyze, and collaborate across every customer conversation — at scale. Boost team productivity, increase peer coaching and knowledge sharing, and ultimately close more deals and delight customers.

Avoma - never forget anything! - Gareth B.

Ease of use

9.1

Support

9.6

Ease of Setup

8.7

Languages supported: English

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9.2

★★★★★

Wingman

Wingman is a real-time sales coaching tool that gives sales reps the right information at the right time, while they are on a call. Wingman automatically joins sales calls and based on the conversation, cue-cards show up to help sales reps with customer objections, questions, and behavior suggestions. Wingman integrates with dialers (e.g., Outreach, Aircall, Hubspot, RingCentral), video conferencing tools (e.g., Zoom, Google Meets, GoToMeeting) ...

Great for speeding AE/SDR ramp up! - Louise S.

Ease of use

9.3

Support

9.3

Ease of Setup

9.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.6

★★★★★

VoiceOps

VoiceOps is an AI powered call analytics solution for sales.

It was decent! - Stacie R.

Ease of use

9.4

Support

9.7

Ease of Setup

9.2

Languages supported: English

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10.0

★★★★★

Salesken

Conversational Intelligence for sales teams to sell better

Extraordinary platform! From call recording, coaching to sales call analytics Salesken has it all. - Kruthi S.

Ease of use

10.0

Support

9.8

Ease of Setup

0.0

Languages supported: English, Hindi, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.2

★★★★★

Salesforce High Velocity Sales

Einstein High Velocity Sales Cloud offers sales reps a platform to boost sales productivity with artificial intelligence (AI). This platform provides sales reps a single location for resources and tools that enable them to engage with prospective customers.

Great product within SFDC, just lacking some features. - AJ D.

Ease of use

7.9

Support

8.1

Ease of Setup

7.3

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9.0

★★★★★

Tethr

An intelligent platform that listens to customer phone calls to surface insights. Enabling you to increase sales, improve customer loyalty & ensure compliance.

Best Speech Analytic Tool you will ever have - Administrator in Information Technology and Services

Ease of use

Support

Ease of Setup

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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10.0

★★★★★

The Productive Call Assistant

Productive gives your mobile calls SUPERPOWERS!The world's first mobile call assistant makes completing your CRM effortless; with automatic call logging, recordings, transcriptions, and automated note-taking. Get in-call access to all your contacts' CRM details, e-mail, notes, history, and more... all in a single pane of glass.Productive uses your current number, on your current carrier, and simply adds smart features to it:- CRM Caller ID- Call ...

The keyboard killer! No need to take notes ever again. - User in Business Supplies and Equipment

Ease of use

Support

Ease of Setup

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