Terrible product and terrible customer service
What do you like best?
Absolutely nothing unfortunately. This had been a mistake to switch to them.
What do you dislike?
I switched to Toky from Aircall after using it for 2 years and what a mistake I have made.
The desktop app is horrendous. Their contact info will not sync with any CRM you use and you need to manually import contact info or manually save each. You also cannot save the contact from the desktop app. You have to use the browser and login to do that.
The phone app will not answer any phone calls. It just doesn't work. I am using iPhone 11 with iOS 14 and this app just buggy. If do manage to call out and talk to a customer via the phone app, when you finish the call, it still will show that you're on call forever until you force close the app.
Their support chat took 4 hours to help me answer 3 questions. They don't respond on time and seem to not care. If you check their reviews on G2.com, they have the lowest customer service rating of any voip app I've seen. I should've checked that before switching.
Do yourself a favor and use anyone but them.
Recommendations to others considering the product:
Do yourself a favor and look elsewhere. Unless you want to deal with lack of basic features like DND, adding contacts from the app, constant bugs and lack of customer support.
What problems are you solving with the product? What benefits have you realized?
None. More problems than solutions from this product.
