Zendesk Support Suite

Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

Languages supported: Arabic, Catalan, Czech, Danish, German, Greek, English, Estonian, Persian, Finnish, French, Irish, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Georgian, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

8.4/10 (Expert Score) ★★★★★
Product is rated as #64 in category Chatbots Software
Ease of use
8.6
Support
8.3
Ease of Setup
8.3

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It can be complicated to provide support across channels — but your customers don’t need to know that. The Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex needs, and simple enough to let you get up and running immediately.

The Support Suite lets you have conversations with customers on any channel (email, chat, voice, and even social messaging apps like Facebook, WhatsApp, Apple Business Chat and more), while keeping all the interactions and relevant context in one place for your agents. It’s a unified agent workspace — helping your teams provide a faster, more personal experience to your customers.

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships. From large enterprises to startups, we believe that powerful, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 160,000 customers across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide. Learn more at www.zendesk.com.

Zendesk Support Suite
Zendesk Support Suite

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Customer Reviews

Zendesk Support Suite Reviews

Frank C.

Advanced user of Zendesk Support Suite
★★★★★
My review about experiences using zendesk support suite at my company betabrand

What do you like best?

What I like best about it is that it is pretty intuitive overall and has a solid user interface and it does allow me to multitask while trying to assist customers for the most part. The aesthetic of the user interface is also fairly pleasing to the eye as well. I also really appreciate that there are built in features to be able to track our team's performance in a number of different ways and categories.

What do you dislike?

What I dislike about it is there are certain small features that should have more user controllability. Sometimes there are definitely bugs where certain plug in features won't work as they should which make our job more difficult and zendesk's support hasn't been the most helpful in solving those issues. Which can be frustrating because if they aren't able to help use out, we really don't have any way of trouble shooting those issues and just have to deal with it in the mean time. Also it would be nice if there was a built in feature for rating/reviewing customer interactions and be able to have some sort of rewards system for the user.

Recommendations to others considering the product:

I would definitely give it a shot at least and there's a decent change it will work for what your needs are!

What problems are you solving with the product? What benefits have you realized?

I am solving an endless amount of problems that all have to do with customer service as we use it to solve tickets and phone calls from customers we receive. The benefits are that it allows us to do a number of different tasks from the same program.

Review source: G2.com

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