ProProfs Knowledge Base Software

ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ's to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple devices and platforms.

Languages supported: Danish, German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Polish, Spanish

9.0/10 (Expert Score) ★★★★★
Product is rated as #16 in category Contact Center Knowledge Base Software
Ease of use
9.5
Support
8.8
Ease of Setup
9.8

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ProProfs Knowledge Base Software is a powerful tool used to create a private and public knowledge base for employees and customers, respectively. It helps in reducing customer tickets, improving internal team collaboration, streamlining business processes, and improving customer service. By providing centralized access to information across multiple devices and browsers, ProProfs ensures that information-gathering gets simple and seamless for both employees and customers. The software supports 70+ languages that help in catering to an audience that’s spread across the globe. It is easy-to-use and offers various features right from editing content to branding and customizing it.

Here are the main features:>

Online text editor,
Contextual help,
Roles and permissions,
Conditional content rules,
Branding and customization,
600+ fonts & themes,
Integrate with other tools,
Collaborate anywhere and anytime,

ProProfs Knowledge Base Software
ProProfs Knowledge Base Software

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Customer Reviews

ProProfs Knowledge Base Software Reviews

Rishabh B.

Advanced user of ProProfs Knowledge Base Software
★★★★★
Team Collaboration Got Easier

What do you like best?

ProProfs Knowledge Base software has got everything for every need. That's the best part. For instance, we wanted the tool to help us with the workflow process and team collaboration. Its features allowed us to set workflows while writing content and allot different roles - editor, contributor, and administrator to different teams and groups.

What do you dislike?

We aren't very satisfied with the 15 days trial version. Extending it would be better as it will help users get a deeper understanding of the tool before subscribing to it.

Recommendations to others considering the product:

Using the tool, we have built a resourceful knowledge platform where employees can collaboratively create and manage knowledge. It's a great way to make business knowledge easily accessible to existing as well as new employees.

What problems are you solving with the product? What benefits have you realized?

The tool is assisting us with team collaboration at the moment. Our teams are spread across cities, and we wanted a tool that our employees can use to build the business knowledge, manage it, and make it instantly available to everyone. The tool has features to assign roles such as administrator, contributor, editor, and viewer to different users. Moreover, it provides a feedback system where employees can rate the helpfulness of an article and give suggestions.

Review source: G2.com

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