Despite millions of dollars invested in call center processes, data shows sales and collections representatives are not doing the key behaviors that will impact top line performance, resulting in significant revenue left on the table.
VoiceOps unlocks the value of sales and collections conversation for call centers by making coaches more effective. Your reps get more from your coaches, your company gets more from your reps, and your customers get more value from you.
What’s different about VoiceOps? We are known for having the highest level of data quality and accuracy in the industry. VoiceOps transcription is so accurate that sales managers, trainers, and quality assurance teams rarely need to listen to call recordings. Everything that happens in a call is clearly laid out in the intuitive, accessible VoiceOps interface.
Applying our proprietary AI transcription and analytics technology to each phone call, our Coaching Enablement Platform helps customers deliver more coaching in less time and target the right behaviors to improve close rates. Our in-house experts work in partnership with customers, leveraging our expertise in call flow and coaching to increase adherence to key consultative behaviors among your reps and agents.
In this way, VoiceOps helps your team make the most of every lead and conversation. On average, sales representatives go for the close on over 20% more calls within the first 60 days after launching VoiceOps, which translates into higher conversion rates.
Get the complete picture of what’s happening across your teams: Track performance by call, individual agent, and team to identify and address behavior adherence trends as they happen.
Make smart investments in coaching to maximize results: Increase conversion with a solution that produces repeatable, lasting behavior change, decreases ramp time, and increases retention.
