Images
VCC Live is an Enterprise Cloud Contact Center software provider that for more than 10 years has been consolidating its presence internationally as a reliable business solution for companies dealing with wide-range customer communications through a variety of channels, including Phone, SMS, Email, Webchat, and Social media.
Know more about our solution: https://vcc.live/
Customer Reviews
Administrator in Financial Services
Advanced user of VCC LiveI like real-time monitoring functionality, understandable & easy adjustable settings, and integration options with in-house CRM. And I do appreciate cooperation with our Account Manager - the response is always fast and explains every question fully.
I would not say there is something I do not like. I would rather put is as what I would additionally enjoy - it would help it was possible to have more statistics in summarized level in terms of time scale and by Operator to see the trendline.
I would like if it would be possible to select additional call connecting setting that allows to push the call to all Operators in Available status at once, so the faster Operator can pick the call.
The possibility to pay some specific message before the connection to Operator would be a great help in case we have to work with several products.
Predictive calling is the reason why we decided to search for a call center solution, and comparing to other solutions tested VCC algorithm showed the best results. Our company currently has relatively small teams, yet it is still possible to adjust the settings and gain from higher calling speed if expected low reachability. Another benefit is the possibility to catch calls with voice mail messages on so that we are not occupying our Operators with such calls. Of course, not all of such calls are identified automatically, but with the help of VCC, the detection ratio has increased to close to 90%.
With the help of VCC we can use our resourced more effectively.
