Trengo a powerful solution to manage all you prospect, client and team communication.
The multi-channel team inbox enables it to collaborate with colleagues and communicate efficient with prospects & clients via all available communication channels: Email, WhatsApp, Messenger, Telegram, Livechat, WeChat, Voice & SMS.
Embed the multi-channel livechat on your website and enable prospects and clients to communicate via all aforementioned communication channels.
Automate conversations with the Flow & Chatbots that work via WhatsApp, livechat, Messenger & Telegram.
Create an online knowledge base for your clients using our multi-language help center that can also be reached via the trengo website widget.
Allan L.
Advanced user of Trengo
★★★★★
User friendly platform with high capabilities
What do you like best?
While we're still discovering all of its features, my team and I are extremely happy with the versatility and flexibility that Trengo offers when it comes to customer engagement. The WebChat and WhatsApp integration work flawlessly, helping us reach our customers in an easier and practical way. As for our desk team, they appreciate Trengo's user interface which make it easier to manage and navigate throughout our different communication channels.
Another thing I'm personally thankful with, is Trengo's customer support. The Trengo team is always helpful and quick to assist/solve our doubts.
What do you dislike?
Not much to dislike. However I think the platform could benefit by implementing a more robust analytics engine and a smarter management of customer databases.
What problems are you solving with the product? What benefits have you realized?
Multi-channel integration as well as a cleaner / more organized way to engage with our clients.
A more efficient way to communicate with our helpdesk team.
More control and flexibility over our customer engagement.
Review source: G2.com
