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Best Customer Communications Management Software

Products Buyer's Guide
9.8
DemandHub
★★★★★

DemandHub

DemandHub enables customer interactions that drive business results. We improve how you communicate with your customers and capture valuable feedback. This enables your team to make better decisions that drive business results and improve your customer experience.

Very Handy - Jeshika D.

Ease of use
Support
Ease of Setup

Languages supported: English

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9.2
Front
★★★★★

Front

Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

Front: all your channels in a single place - Ian F.

Ease of use
9.1
Support
9.3
Ease of Setup
8.6

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.2
Messenger Communication Platform
★★★★★

Messenger Communication Platform

Your customers can write to you via the most popular messaging apps, WhatsApp, Facebook Messenger, Apple Business Chat, Telegram and Viber, and you increase your efficiency and improve your customer relationship.

best interface ever! - mayur s.

Ease of use
9.4
Support
9.1
Ease of Setup
8.9

Languages supported: German, English, French, Italian, Portuguese, Spanish

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9.2
Local Measure
★★★★★

Local Measure

Local Measure is a location-based social media monitoring and real-time engagement platform.

New to Local Measure but it seems pretty helpful - User in Health, Wellness and Fitness

Ease of use
8.6
Support
9.4
Ease of Setup
8.5

Languages supported: English

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8.4
MailMetrics
★★★★★

MailMetrics

Mail Metrics is a platform that helps companies manage the increasing volume of letters, emails and documents that they send and receive on a daily basis.

the best customer communication platform - loise w.

Ease of use
Support
Ease of Setup
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9.2
Trengo
★★★★★

Trengo

One shared inbox for all customer contact channels

User friendly platform with high capabilities - Allan L.

Ease of use
9.2
Support
9.2
Ease of Setup
9.2

Languages supported: German, English, French, Dutch, Portuguese, Spanish

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10.0
Chekkit
★★★★★

Chekkit

Get more online reviews and build brand trust: Chekkit drives marketing ROI by giving customers a way to share their thoughts with people who are looking for a business like yours.

Chekkit Review from bountymusic.com and ukes.com - Paul W.

Ease of use
9.9
Support
9.9
Ease of Setup
9.7

Languages supported: English, French

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.6
SmartCOMM
★★★★★

SmartCOMM

SmartCOMM helps businesses become more efficient internally, more compliant with regulators, and more relevant to customers, all while reducing IT costs.

Have great potential - Pitsucha T.

Ease of use
Support
Ease of Setup
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8.0
RingCentral Engage
★★★★★

RingCentral Engage

SocialCRM

Ring Central -- Basic Use Only - User in Non-Profit Organization Management

Ease of use
8.6
Support
7.8
Ease of Setup
8.9

Languages supported: German, English, French, Dutch, Spanish

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8.6
Acquire
★★★★★

Acquire

Acquire is a customer communication platform. It automates sales and support questions for instant responses. Co-browsing, video/voice calls, and customer profiles are all tools provided for easy sales support.

Has been a useful tool for our team, but is somewhat buggy. - Caleb S.

Ease of use
8.6
Support
8.3
Ease of Setup
0.0

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.6
Quadient Inspire
★★★★★

Quadient Inspire

Quadient Inspire provides customer experience technology designed to enable organizations to create better experiences for their customers through timely, optimized, contextual, individualized, and accurate communications for different channels.

Takes the Stress out of Mailings - User in Marketing and Advertising

Ease of use
8.6
Support
0.0
Ease of Setup
0.0
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9.0
maaiiconnect
★★★★★

maaiiconnect

maaiiconnect provides businesses with an all-in-one solution for customer engagement and internal collaboration.

Outstanding and exciting platform for staying in touch with team - Charles F.

Ease of use
8.9
Support
9.1
Ease of Setup
8.3

Languages supported: English, Chinese (Simplified), Chinese (Traditional)

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9.0
Messagepoint
★★★★★

Messagepoint

Messagepoint is a hybrid cloud-based content management platform serving the customer communications management needs of large enterprise customers. It provides a secure environment for business users to directly own and control touchpoint messaging content and business rules.

Create your own communication content - kathy b.

Ease of use
Support
Ease of Setup
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7.6
Astute Agent
★★★★★

Astute Agent

Improve consumer relationships, and reduce costs – all while providing your organization with powerful insights into the voice of the consumer.

Simple and Speedy - User in Food Production

Ease of use
Support
Ease of Setup
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8.8
GoSite
★★★★★

GoSite

gosite is a complete software suite that makes it easy for customers to find, engage, book and pay for your services online.

Great Product & Customer Service! - Keaton Y.

Ease of use
8.7
Support
8.7
Ease of Setup
8.3

Languages supported: English

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9.2
Podium
★★★★★

Podium

Podium is an Interaction Management platform that helps businesses collect and manage online reviews, gather feedback and text customers.

Reputation Management with Identity Issues - Marina P.

Ease of use
9.4
Support
9.1
Ease of Setup
9.2

Languages supported: English, French, Portuguese, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

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9.0
Napersoft CCM
★★★★★

Napersoft CCM

Napersoft CCM Document Platform 7 is our latest distributed platform solution for Microsoft Windows servers. It was developed for todays wired world and offers browser-based computing with many new and advanced features.

User of Napersoft CCM - Industry Analyst / Tech Writer in Electrical/Electronic Manufacturing

Ease of use
Support
Ease of Setup
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6.0
FICO Customer Communication Services
★★★★★

FICO Customer Communication Services

FICO Customer Communication Services deliver intelligent, scalable, two-way, automated voice, text, e-mail and mobile app notifications, with a human touch. FICO Customer Communication Services works alongside existing systems and processes to help organizations reduce fraud, collect more debt, improve customer service, and drive service renewals and product upsell.

Easy Access - Name Recognition - Sharon C.

Ease of use
Support
Ease of Setup
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0.0
CS for SharePoint
★★★★★

CS for SharePoint

Customer Support for SharePoint is an application that effectively captures, tracks, and manages customer service requests. Agents can assign, manage, route, and resolve customer support cases across all media including phone, email, mobile devices, and Web.

Very useful software for SharePoint Customer support affiliation. - Rabith R.

Ease of use
Support
Ease of Setup
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0.0
ROBIN Conversation Console
★★★★★

ROBIN Conversation Console

ROBIN is a tech & consultancy firm based in The Netherlands, specialised in eCommerce customer service. We are the only customer service technology company in the world that helps its customers build performance, stay on top of the rising shopper expectations and greatly improve the customer experience (CX).We are a warm, personal sort of company made up of more than 30 engaged experts. In our home market of the Netherlands, we serve more than ...

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Ease of use
Support
Ease of Setup

Languages supported: Czech, Danish, German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Spanish, Chinese (Simplified)

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0.0
CXInfinity
★★★★★

CXInfinity

CxInfinity is a contact center solution provider for omnichannel engagement. We intend to create software that equips businesses to engage with their customers in real-time, when and where it matters the most. Our solutions are designed for all size businesses, from enterprises to startups and all industries, including Credit Unions and banks, insurance, e-commerce, and more. We believe our single box setup with powerful integration can elevate ...

Amazing Marketing Tool - Administrator in Information Technology and Services

Ease of use
Support
Ease of Setup

Languages supported: English

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0.0
Cloodot
★★★★★

Cloodot

Cloodot is a customer experience management suite to manage chats and reviews from multiple online channels in one inbox.Manage chats and reviews from multiple Google my business listings, Facebook pages, WhatsApp numbers, Google business messages listings, Websites etc in one easy to use inbox.Work together as a team - Distribute and assign channels to one or more users, handover chats and reviews between users and departments in a second. ...

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Ease of use
Support
Ease of Setup

Languages supported: English

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