Totango is the fastest growing, most trusted Customer Success company in the world. Totango’s modern software platform helps businesses of all sizes run, orchestrate, and optimize their customer engagement across the entire customer journey, delivering experiences users crave and business results at scale. Over 5000 businesses from start-ups to the fastest-growing enterprises like Zoom, SAP, and Google use Totango to get real-time access to customer health, stay alerted to risks and opportunities, and engage proactively and intelligently with their customers to drive evaluation, onboarding, product adoption, renewal, revenue growth, and advocacy. Get started with Totango for free at https://www.totango.com
Kristin H.
Advanced user of Totango
★★★★★
Totango has made our customer interactions better
What do you like best?
I like the segmentation engine. The ability to group and segment the information allows us to look at our business in different manners. The other thing I like is that Totango is great about listening to their customers and hearing their recommendations and making them a reality.
What do you dislike?
I really wish I could create tasks/success plays to fire when a previous one has been completed. Because you can't do this, this has made our instance a bit of a mess with all the attributes we have created to ensure we are not firing a task until we really want it to fire.
What problems are you solving with the product? What benefits have you realized?
We are able to touch more customers without the need to have more people. It allows us to better qualify and quantify when/what customer interactions we should be having and are having. Through the use of campaigns, we are also able to do more tech touch with customers and free up our resource time to focus where we need our team to be. Implementing Totango has been a work in progress and the great thing is we get a lot of benefits today but find new ways each day to continue to grow our customer engagement.
Review source: G2.com
