Best Customer Journey Mapping Software in 2024

8.2

★★★★★

Act-On

The Act-On Integrated Marketing Platform is the foundation for successful marketing departments in organizations of all sizes.

Act-On is great! - Nathan B.

Ease of use

7.9

Support

7.9

Ease of Setup

0.0

Languages supported: Arabic, Danish, German, English, French, Hebrew, Italian, Dutch, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.4

★★★★★

FlowMapp

FlowMapp online tool for creating interactive sitemaps and user flows for web development and planning better UX

User research, planning and alignment within development teams - made fun and easy! - Niclas L.

Ease of use

9.5

Support

9.3

Ease of Setup

9.5

Languages supported: English

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7.8

★★★★★

Acquia Marketing Cloud unifies content and customer data into one tool so organizations can deliver in-context, personalized experiences across channels and devices to drive engagement, conversions, and loyalty.

Strong solution to many problems - Jim Y.

Ease of use

6.7

Support

7.6

Ease of Setup

7.0

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8.0

★★★★★

Appier AIQUA

The AIQUA customer engagement platform leverages AI to help marketers better understand their audience's specific needs. AIQUA identifies each customer's unique interests both inside and outside of your app or website. Marketers can precisely segment audiences based on what they need and want; map users across multiple devices to identify via which screen and channel to reach them; develop the most effective campaigns across the most engaging ...

A tool which is suitable for non-IT background marketers - Shi Yee T.

Ease of use

Support

Ease of Setup

Languages supported: English, Japanese, Korean, Chinese (Traditional)

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8.6

★★★★★

Totango

Customer success platform used by enterprises to proactively drive adoption, retention, expansion, and improved reputation with their customers.

Totango has made our customer interactions better - Kristin H.

Ease of use

8.4

Support

8.6

Ease of Setup

9.3

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.0

★★★★★

Autopilot

Autopilot is easy and visual marketing software for automating the customer journey. Marketers use Autopilot to acquire, nurture and grow leads into customers with personalized email, in-app messages, SMS, and postcards.

Great and user-friendly marketing automation platform - Michael A.

Ease of use

8.9

Support

9.1

Ease of Setup

9.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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10.0

★★★★★

Smaply

The customer experience hub for you and your team. Create, share and present your customer journey maps, personas and stakeholder maps.

Smaply is great for one type of Journey Mapping - Enrique R.

Ease of use

Support

Ease of Setup

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.6

★★★★★

Cisco Webex Experience Management (formerly CloudCherry)

Improve customer experiences and gain greater insight across customer journeys by mapping their experiences across all touchpoints in your organization.

Awesome platform for tracking Customer service performance - Administrator in Aviation & Aerospace

Ease of use

8.8

Support

8.4

Ease of Setup

8.5

Languages supported: Arabic, Bulgarian, Czech, German, English, French, Irish, Hebrew, Indonesian, Italian, Japanese, Latin, Lithuanian, Mongolian, Malay, Nepali, Dutch, Norwegian, Polish, Portuguese, Romanian, Spanish, Swedish, Thai, Turkish, Vietnamese, Chinese (Simplified)

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8.6

★★★★★

Vizury Engage360

Vizury Engage360 is an AI-driven Customer Engagement Platform that optimizes the potential of each channel and delivers personalized messaging through multi-channel CRM orchestration. It delivers high-valued consumer conversions by empowering marketers to seamlessly craft unique consumer journeys and enables timely decision-making across multiple touch-points powered by machine learning algorithms that learn and evolve in real-time. The platform ...

Great marketing platform, easy to work with and highly effective - Sean L.

Ease of use

8.0

Support

8.9

Ease of Setup

5.8

Languages supported: Arabic, German, English, French, Hindi, Indonesian, Japanese, Dutch, Portuguese, Russian, Spanish, Chinese (Simplified)

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9.0

★★★★★

Visual Paradigm Online Diagrams

Visual Paradigm Online (VP Online) Express Edition is a FREE online drawing tool for UML, ERD and Organization Chart. Draw free diagrams with an easy-to-use online drawing tool with no limitation of period of access, no watermark on output and no limitations such as, number of diagrams, number of shapes and etc. You own the diagrams you created for personal and non-commercial purposes.

The most equipped software on the market. - Linda J. L.

Ease of use

Support

Ease of Setup

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8.0

★★★★★

Zoho CRM

Zoho CRM helps you to attract, retain, delight customers and grow your company into a customer-focused organization.

Fantastic Free CRM For Growing Businesses - Judson H.

Ease of use

8.0

Support

8.0

Ease of Setup

7.5

Languages supported: Arabic, Bulgarian, Czech, Danish, German, English, French, Hebrew, Hindi, Croatian, Hungarian, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

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7.8

★★★★★

Adobe Experience Platform

Adobe Experience Platform is the first purpose-built customer experience management platform. With real-time customer profiles, continuous intelligence, open and extensible architecture, and more, Adobe Experience Platform makes delivering personalized customer experiences at scale a reality.

Adobe Experience Platform - Powerful Integration! - Harley C.

Ease of use

7.6

Support

7.4

Ease of Setup

7.1

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9.0

★★★★★

WebEngage

Marketing Automation Software

A minimalistic yet scalable approach to marketing automation & customer analytics. - Anik B.

Ease of use

9.1

Support

8.9

Ease of Setup

0.0

Languages supported: Afrikaans, Arabic, Bengali, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Basque, Persian, Finnish, French, Irish, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Central Khmer, Korean, Latin, Latvian, Lithuanian, Malayalam, Marathi, Macedonian, Mongolian, Malay, Nepali, Dutch, Norwegian, Punjabi, Polish, Portuguese, Quechua, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Tatar, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Chinese (Simplified), Tibetan, Fijian, Maltese, Maori, Samoan, Tonga (Tonga Islands), Xhosa

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.8

★★★★★

Pega Marketing

Jumpstart lifetime value with 1-to-1 marketing

PEGA PRPC review - Sushmita D.

Ease of use

8.5

Support

8.7

Ease of Setup

0.0

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8.8

★★★★★

MoEngage

With MoEngage, companies can orchestrate campaigns across channels like push, email, in-app messaging, web push and sms, with auto-optimization towards higher conversions powered by machine learning.

All-in-One tools for CRM needs - Aristianto T.

Ease of use

8.6

Support

8.7

Ease of Setup

9.2

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

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9.4

★★★★★

UXPressia

UXPressia is an online service for creating professional, editable Customer Journey Maps and Personas. UXPressia is everything you need to design perfect user experience.

Best tools for user research and service design - Administrator in Design

Ease of use

8.9

Support

9.6

Ease of Setup

9.7

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.0

★★★★★

Kitewheel Customer Journey Hub

Kitewheel is a cloud-based Customer Journey Hub orchestrates intelligent customer journeys by making decisions across all touchpoints and channels, to provide seamless customer experiences that drive real-time revenue as well as long term loyalty.

Orchestrates marketing programs with intelligence and ease - Administrator in Computer Software

Ease of use

Support

Ease of Setup

Languages supported: English

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8.0

★★★★★

Cora Journey360

Front to Back Journey Transformation.

Massively improved our user experience - User in Events Services

Ease of use

Support

Ease of Setup

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8.0

★★★★★

Touchpoint Dashboard

Touchpoint Dashboard is a journey mapping toolkit that allows companies build, discuss, validate, analyze, present, act, and manage all of customer journeys from one central command center.

Easy UX under a Windows 95 maks - Nicole G.

Ease of use

Support

Ease of Setup

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10.0

★★★★★

Transformation Journey Mapping

Transformation.ai was built to answer this challenge - providing a simple and agile framework for gathering up all the elements that make up your customer journeys, map them into different visualizations that cut through the clutter and make things plain to see, and then connect up those map points to real insight through integrations to real life systems, allowing our customers to continually iterate and improve.

Planning The Journey To Work - Karolyne T.

Ease of use

Support

Ease of Setup

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10.0

★★★★★

Altcraft

Altcraft is an analytic email-marketing platform created for the automation of email communications.

A Powerful Tool - Iita C.

Ease of use

Support

Ease of Setup

Languages supported: English, Russian

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10.0

★★★★★

CFN Insight

CustomersFirst Now is a customer delight company focused to provide Customer Experience (CX) consulting.

Finally a customer journey mapping solution - Partner in Information Technology and Services

Ease of use

Support

Ease of Setup

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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0.0

★★★★★

Hirundin

Hirundin helps design, marketing, UX and product teams show value and make better decisions about where to spend time. Hirundin makes it easy to plan, organize and share creative strategy, and tie it to customer insight and research data.We designed a suite of tools which radically improve how you think about what you build, ensuring you only create work with provable value, cut the amount of reporting you do, automatically log your thinking, ...

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Ease of use

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Ease of Setup

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