Simpo's platform gives product and customer success teams the power to create unique SaaS journey experiences. By tailoring plays inside your product, users progress to the next natural step for smooth onboarding and adoption. As your product changes and users scale, you stay one step ahead, keeping conversions up and churn down. World-class organizations rely on Simpo for amazing user experiences including monday.com, Neat, Sam's Club, and Walmart.

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8.6/10 (Expert Score) ★★★★★
Product is rated as #31 in category Digital Adoption Platform Software
Ease of use
7.9
Support
8.7
Ease of Setup
7.0

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Simpo makes any software simple.

It sits on top of your application and lets you create and deliver information to users without leaving the app. Simpo ensures your help documentation, announcements, and walkthroughs get across to users without relying on them to read emails with important changes or remember hours of training.

It’s built to be simple. See for yourself by getting started in minutes with a free trial at www.simpo.com

Background:

Software now powers every company in America. For enterprises to succeed today, employees, partners and other key stakeholders need to be able to know how to use software and get up-to-date about changes within it.

Simpo allows for easy change management by delivering information like announcements about changes, in-app help, walkthroughs, and surveys directly inside of the application. Everything is very simple, so you don’t need to be technical to use it.

For example, one major retailer uses Simpo to manage onboarding, training, and communications within their vendor-facing web application, resulting in 32% less support tickets, thousands of saved engineering hours, and better feature awareness & adoption.

Ultimately, this results in increased revenue and lower CapEx.

We’d love to share specific customer use-cases with you from our experience working with our customers and discuss best practices to help you achieve your business goals.

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Customer Reviews

Simpo Reviews

Administrator in Information Technology and Services

Advanced user of Simpo
★★★★★
Really useful tools that are helping us improve our onboarding experience!

What do you like best?

The interface is easy to navigate and it's easy to test if our changes are working. The integration with HelpDocs is very useful for allowing users to easily access documentation from within our app. Being able to create and edit walkthroughs without having to touch our app's code is also a plus.

What do you dislike?

It would be great to have more written documentation/examples on best practises and different approaches to using the Simpo tools. It would allow us to figure things out and reference without having to contact Simpo (who are very helpful in providing solutions and advice).

Recommendations to others considering the product:

Communicate clearly what your goals are to the team at Simpo, as this will allow their team to tailor demos and provide you with help that is most relevant to your needs.

What problems are you solving with the product? What benefits have you realized?

We are making it easier for new users to figure out our complex interface through walkthroughs and announcements, and enabling them to troubleshoot independently using the documentation. We are also able to better monitor which help resources users are making use of, and which we should improve.

Review source: G2.com

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