RingCentral Engage Digital enables companies to manage all their digital customer care channels within a single platform.
As a result, agents can manage multiple channels through a unique interface, increasing their response speed, streamlining resources allocation and leveling the flow during peak periods, ultimately impacting customer satisfaction.
Over 13.5 millions messages coming from various sources (email, chat, messaging, social media, etc.) are categorized, prioritized and dispatched to customer care agents using RingCentral Engage Digital each month and more than 760 thousand problems are solved.
Companies using RingCentral Engage Digital not only improve their internal processes but are also available exactly where their clients expect them to be.
RingCentral Engage Digital is based on a SaaS model and benefits from international exposure working with over 200 major players in the Telecom, Banking, Insurance, Utilities and Entertainment industries (Orange, Ooredoo, Deutsche Bahn, Banglalink, Proximus, SFR and many more).
User in Non-Profit Organization Management
Advanced user of RingCentral Engage
★★★★★
Ring Central -- Basic Use Only
What do you like best?
RingCentral (RC) is easy to set up and get the ball rolling. The setup steps are easy to follow as well as setting up a meeting invite.
What do you dislike?
However, RC is not that user-friendly when you try and engage with a more convoluted need. For example, when I attempted to attach a file to the invite it seemed to throw off the invitation. Attendees couldn't open the attachment or didn't get it at all. I also found that trying to screen share was an issue and attendees had a difficult time seeing the screen as it appeared small. I am sure part of the issue was user error but in the end, it was frustrating as there was no real place to turn for immediate customer service help.
What problems are you solving with the product? What benefits have you realized?
I am trying to learn how to use the system better but again, I am finding it hard to find other RC users to bounce questions and ideas off of. I usually get a canned answer of "we just started using another platform." This is frustrating as I continue to attempt to learn and use the system better. The ease of setting up the platform was the best benefit so far as well as establishing a simple meeting and invitation.
Review source: G2.com
